Umbuzo wonke umuntu ofuna ukuphendula mayelana nomsebenzi omusha uwukuthi "Uhlawula malini?" Kodwa-ke, uma ucabangela umholo wesikhungo se-call centre, omunye umbuzo othi "Uwukhokhela kanjani?" Izikhungo zekholi ezibonakalayo zinendlela ehlukahlukene yokubala inkokhelo.
Imisebenzi yesikhungo sekholi ingakhokha umholo wehora, ikholi ngayinye noma isilinganiso somzuzu ngamunye, noma enye yalezi zindleko kanye nokukhuthaza. Uma umsebenzi yindawo yokuqashwa e-US, kumele ukhokhe imali encane embusweni lapho i-ejenti ehlala khona.
Kodwa-ke, osonkontileka abazimele abawutholi umholo omncane.
Kungakhathaliseki ukuthi isakhiwo sokukhokha esetshenzisiwe, ama-agent e-call center asekhaya asekhaya kufanele ahlole ukuthi athola yini isilinganiso sokukhokha ngokuncintisana nomholo wehora wehora. Lokhu kuhlosisa ukuthi uhola kanzima ngehora ngesonto elijwayelekile ngenkathi futhi ubala izindleko ozithola.
Lapho kubalwa umholo wabo wamahora wehora, osonkontileka abazimele kufanele bafunde kunoma yiziphi izimali zokuqeqesha, isikhathi sokuqeqesha esingakhokhelwa noma ezinye izinkokhelo zokukhokhelwa izinkampani ezingase zikhokhise, futhi kufanele zibheke ingxenye yezintela zokuqashwa ezizitholayo kodwa abasebenzi abakwenzile. Futhi bobabili abasebenzi nabankontileka kufanele balale izindleko zangaphandle eziqhubekayo nezesikhathi esisodwa, njengesevisi ye-intanethi / yefoni, ama-headsets, imishini yekhompyutha, ukubhaliswa kwegciwane, njll, uma kubalwa isilinganiso sabo samahora. (Ngaphezu kwalokho, lezi zinto zingase zibe ukwehliswa kwentela, ngakho gcina amarekhodi amahle.)
Ikholi Yesikhungo Sezingcingo Ngamahora Ase
Zombili izikhungo zokuzikhandla ezizimele nezokuqashwa zingase zikhokhise isilinganiso samahora, kodwa zivame kakhulu ezindaweni zokuqashwa. Amanani okukhokha okuyisisekelo (hhayi okubandakanya ukukhuthaza) ukusuka ku-US umholo wehora kuya ku-$ 15 ngehora. Ama-agent angama-bhiliyali angakhokhwa ekugcineni kwezinga ngoba kuningi okungafani ukukhokha kwe $ 1 noma ngaphezulu ngehora ngemisebenzi yezinkampani ezimbili zamakholi .
Noma yimuphi umsebenzi wesikhungo socingo okhangisa ukuthi ukhokhela ngaphezu kwe $ 12 / ihora cishe kufaka phakathi ukukhuthaza inkokhelo yayo ejwayelekile, ukufuna amakhono akhethekile kanye nolwazi (njengemisebenzi yezokwelapha nge- telehealth ) noma ukukhokhela abasebenzi bayo. Njengomsebenzi wezitini ne-mortar, ngokuvamile inkokhelo isekelwe kumholo wendawo endaweni yesisebenzi, ngakho inkampani efanayo ingakhokha abasebenzi abakude ezindaweni ezahlukene ezahlukene amaholo wehora.
Ama-Per-Call nama-Per-Minute Amanani
Ama-agent ahlawuliswa ngesisekelo socingo nangomzuzu ngamunye (noma "isikhathi sokukhuluma" ) akhokhwa kuphela isikhathi efonini-hhayi isikhathi esilinde amakholi angene. I-agent kungenzeka ukuthi wazi izindlela zokukwazi uma izingcingo fika ukugeleza okuqhubekayo. Amazinga okukhokha ngamakholi angase avele kusuka ku $ .10 kuya ku-$ .25 ngomzuzu, kodwa ayikho indlela yokwazi kusengaphambili ukuthi lokhu kungase kusebenze njengezinga lehora. Ngemva kwesikhathi esithile emsebenzini kungenzeka ukubala isilinganiso somholo wehora, okuyinto engaguqulelwa izindleko ezithintekayo.
Kulabo abakhokhelwayo ngekholi ngayinye, ngokusobala ukuhamba ngokushesha ngokusebenzisa izingcingo kusho imali eyengeziwe. Izikhundla zokuqashwa zizokhokhela umholo wehora ophansi-ngokuvamile umholo omncane-uma amakholi ambalwa kakhulu efika e-agent ukuze athole umholo oyisisekelo. Noma kunjalo, izinkontileka ezizimele azikwazi ukuthola ukuvikeleka okunjalo futhi zingenza kalula kunomholo omncane.
Ngenxa yokuthi intela ayitholakali 'inkokhelo yabankontileka (nakuba izinkontileka zikhokha kamuva ngemuva kwesikhathi), kungabonakala sengathi benza imali engaphezu kwamanani abo abahola amahora. Kodwa-ke, empeleni abontonkontileka abazimele bakhokhela izintela ezingaphezulu ngoba banomthwalo wemikhakha yomqashi kanye nesisebenzi somthelela we-Medicare neNtuthuko Yezenhlalakahle.
Ama-akhawunti akhokhelwa ngekholi ngayinye noma ngomzuzu ngamunye kufanele enze umkhuba wokubala umholo wabo ngehora ngalinye amarekhodi abo ukuze bakwazi ukukhokhela izinkokhelo, qhathanisa imisebenzi yabo yamanje nemisebenzi engenzeka futhi baqiniseke ukuthi bathola izinga lokuhamba yomsebenzi wesikhungo sekholi. Futhi, njengalabo abakhokhwa ngehora, kungumqondo omuhle ukucabanga kunoma yiziphi izindleko ezihlobene nokusebenza enkampanini.
I-Incentive Pay
Ezimweni eziningi, izinzuzo zombili zabasebenzi kanye nabontonkontileka ziyongezwa kwenye yezinhlelo zokukhokha ezisezingeni eliphezulu ngenhla.
Kungase kube nemisebenzi embalwa yokuzimela yesikontrakta ezikhuthaza kuphela. Izikhuthazo zingasho nje amakhomishini ekuthengiseni (amaphesenti enani lemali elidayisiwe), kodwa izinkampani zesikhungo sezingcingo zisebenzisa ezinye izinhlobo eziningi zezinhlelo zokukhokha ezikhuthaza. Izinkampani zingase zinikeze amabhonasi emali yokudayiswa komkhiqizo othize, ngokuthengisa ngenani elithile, kumthengisi ophezulu wosuku / isonto / inyanga, njll. Izinzuzo zinganikezwa emisebenzini engeyona yokuthengisa futhi. Izinkampani zingase zinikeze isilinganiso esiphezulu kulabo abaqedela inombolo ethile yamakholi ngehora, ibhonasi kulabo abanemibiko enhle yamakhasimende noma inombolo ethile yamakholi / ucwaningo oluphelile.
Kungakhathaliseki ukuthi inkampani ibalwa kanjani izikhuthazo, ama-agent aqala umsebenzi omusha ngeke akwazi ukukhokha intela yokuvuselela kuze kube yilapho esebenze isikhathi esithile. Futhi ngisho nangaleso sikhathi, kuzoshintshashintsha.