Uma ufuna ukuqala ukusebenza ekhaya njenge-home based based (noma i-agent yesikhungo sekholi ebonakalayo), kuzodingeka ukwazi i-lingo. Nazi amagama ambalwa ongahlangana nawo njengoba ucwaninga le nsimu yokusebenzela ekhaya.
Isikhathi sokukhuluma se-01
Ama- agents agent centre centre inkulumo ethi "isikhathi sokukhuluma" inenye incazelo, ngaphandle kwecebo labo lefoni. Esikhungweni sekholi, isikhathi sokukhuluma yisikhathi sesikhathi i-ejenti isebenzisa namakhasimende ocingweni. Iqala ngokubingelela kokuqala bese iphetha ngokunqamula.
Amamethrikhi amaningi asetshenziselwa ukukala izici ezihlukene zesikhathi sokukhuluma, futhi ama-agent ahlolwa ngalokhu. Kodwa-ke, kuvame ukusetshenziselwa ukuthola inkokhelo ye-ejenti, noma ikhokhelo lesisekelo noma inkokhelo yebhonasi yokukhuthaza.
Izakhiwo zokukhokhela isikhungo sezingcingo ziyahlukahluka - ezinye zikhokha ngehora ngalinye kanti ezinye zikhokha ngomzuzu ngamunye nangokwesekho. Ezinyangeni ezingakhokhelwa ngehora, ama-agent akhokhelwa kuphela isikhathi sokukhuluma, hhayi isikhathi sokulinda amakholi.
Ngaphezu kwamakhomishini okuthengisa kanye namabhonasi, ukuvuselela, esinye isici kokubili kwehora ngehora nangemizuzu / ngekholi, kungase kusekelwe kumetrikhi ahlukahlukene ahilele isikhathi sokukhuluma. Ngenkathi amamethrikhi angezansi avame ukusetshenziswa ngabaphathi ukukala ukusebenza kwendawo yonke noma iqembu, lezi zingasetshenziswa kubantu ngabanye.
- Isikhathi sokukhuluma isikhathi - inani elijwayelekile lamaminithi ama-agent kukhona efonini ngekhasimende ngalinye.
- Isikhathi sokuvala noma emva kokusebenza -call (i-ACW) - isikhathi sithatha i-ejenti ukuqedela imisebenzi engekho yokukhuluma isikhathi esithinta ucingo isikhathi esiphezulu sesibambo (AHT) = isilinganiso senani lamaminithi zonke izici zocingo , kuhlanganise ne-ATT ne-ACW
Ulwazi oluhlobene : FAQ Center Center
02 Isikhungo Socingo Esingenayo
Isikhungo socingo olungenayo indawo yocingo lapho insizakalo yocingo yocingo ingena izingcingo zocingo zenkampani noma inhlangano. Ama-agent asezindaweni ezihambela ucingo ngokuvamile anikezela ngamakhasimende noma ukusekelwa kwezobuchwepheshe kubashayi kodwa bangabuye bathengise imikhiqizo namasevisi noma benze ama-aphoyintimenti. Isikhungo socingo esingenayo singase sibe isikhungo socingo bendabuko noma isikhungo sokushaya ucingo .
Ulwazi oluhlobene: Ukubeka isikhungo sakho socingo ekhaya
Isikhungo Socingo Esiphumayo 03
Isikhungo sekholi esiphumelelayo yisikhungo sokushaya ucingo lapho izincingo zocingo noma ama-telemarketers kuphela enza izingcingo eziphumayo zenkampani noma inhlangano. Ama-agent asezindaweni zokushaya ucingo aphumayo ngokuvamile athengisa imikhiqizo namasevisi noma ukwenza ama-aphoyintimenti. Isikhungo sokushaya ucingo singase sibe isikhungo socingo bendabuko noma isikhungo sokushaya ucingo.
Imininingwane Ehlobene: Yonke Imisebenzi Yokuthengisa Ekhaya
04 Telehealth
I-Telehealth kusho ukulethwa kwezidingo ezihlobene nempilo ngendlela yezobuchwepheshe bezokuxhumana. Ubuchwepheshe bungabandakanya ucingo, i-videoconferencing kanye ne-imeyli. Kungaba phakathi kwesiguli kanye nochwepheshe wezempilo noma phakathi kwabaqeqeshiwe bezempilo.
I-Telehealth ihlanganisa izihloko ze-telemedicine, ukufaka ucingo kanye nokuhlelwa kwefoni. Ukuphathwa kwamacala okude nokunikeza izeluleko zezempilo noma ulwazi ngocingo ngemisebenzi ethile ye-telehealth ngokuvamile eyenziwa ngabahlengikazi.
I-Telehealth ayisho ukuthi i-telecommuting inguchwepheshe wezokwelapha, nakuba kungenzeka. I-Telehealth ingaziwa ngokuthi i-telemedicine noma i-telenursing.
Ulwazi oluhlobene: Imisebenzi Yesikhungo Sezokwelapha
05 Ngaphezu:
06 Ifoni Yocingo
Ifoni yocingo lapho udokotela wezokwelapha, ngokuvamile umhlengikazi obhalisiwe, ekhuluma ngocingo isiguli futhi ahlole izimpawu zesiguli noma ukukhathazeka kwezempilo futhi unikeza iseluleko.
Lokhu kwenziwa ngokusebenzisa izivumelwano zomtholampilo ezisiza umhlengikazi ukuba anqume ubukhulu bezindaba zezempilo zesiguli futhi azibeke ngokuvumelana nokuphuthuma. Abahlengikazi abahlola izingane bafundisa iziguli futhi baqondise ekunakekeleni okufanele.
Izinsizakalo zezintambo zezintambo zinikezwa ngezinsiza zokunakekelwa kwezempilo, ngokuvamile amahhovisi odokotela ukuthatha izingcingo ezivela kubaguli abazama ukuxhumana nodokotela. Ukuhlonywa kwefoni akusho ukuthi kusetshenziselwa i-telecommuting kochwepheshe bezokunakekelwa kwezempilo, noma kunjalo. Ukuhlelwa kwefoni kufakwa ngaphansi kwesambulela esibanzi se-telehealth. Kungase kwaziwe nangokuthi i-telephone triage, umsizi wezinombolo zocingo, i-telehealth, i-telenursing, ne-teletriage.
Ulwazi oluhlobene: Uhlu Lomsebenzi Emisebenzini Yomhlengikazi Wasekhaya
Isikhungo Socingo 07
Isikhungo socingo wendabuko yindawo ephakathi lapho izingcingo, noma opharetha, bekwenza izingcingo eziphumayo noma izingcingo ezivelele zenkampani yenkampani noma inhlangano. Lezi zingcingo zingase zibe ngamakhasimende noma izingcingo zokuthengisa. Amagatsha ezindaweni zokushaya ucingo angase ahlose uhlobo olulodwa lwekholi noma angathatha uhlobo olulodwa kuphela
Ithimba elihlobene: Isikhungo sekholi ebonakalayo - i-agent yesikhungo sekholi esebenza ekhaya ngaphandle kwehhovisi eliphakathi.