Ngezansi uhlu lwamakhono ayisihlanu abaluleke kunawo wonke ehhovisi le-front desk labasebenzi, kanye noluhlu olude lwamanye amakhono abaqashi abafunayo kulabo abazongenela imisebenzi yemisebenzi yezihambeli.
Abasebenzi base-front-desk abasebenzi (owaziwa nangokuthi abasebenzi bezinkonzo zezihambi) banomthwalo wokwenza izivakashi eziqinisekile zithola ulwazi olumnandi ehhotela. Imisebenzi ngokuvamile ihilela ukuhlola izivakashi ngaphakathi nangaphandle, ukuthatha ukubhuka, nokuphendula noma yimiphi imibuzo izivakashi ezingaba nazo.
Awudingi i-degree yasekolishi noma nanoma yikuphi okuhlangenwe nakho okufanele ukuba ngumsebenzi we-hotel front-desk, nakuba i-associate degree ebhizinisini noma ekuphathweni kusiza, futhi amakhono okusebenzisana nabasebenzi kanye nokuxhumana kuyadingeka. Ukukhokha akuyona into ejabulisayo kodwa kungaba kuhle, futhi ungakwazi ukunyathelisa endaweni yezikhundla zokuphatha kanye nomsebenzi embonini yezihambi. Noma, uma ukhetha, ungasebenzisa umsebenzi edeskini elingaphambili njengetshe eliya kwelinye isikhundla.
Indlela yokusebenzisa uhlu lwamakhono
Ungasebenzisa lolu hlu lwamakhono kuyo yonke inqubo yokusesha umsebenzi. Okokuqala, ungasebenzisa lawa magama akhono ekubuyiseleni kwakho. Ekuchazeni umlando wakho womsebenzi, ungase ufune ukusebenzisa amanye alawa magama angukhiye.
Okwesibili, ungasebenzisa lokhu encwadini yakho yekhava . Emzimbeni wencwadi yakho, ungasho eyodwa noma amabili kulawa makghono, futhi unikeze isibonelo esithile sesikhathi lapho ubonisa khona lawo makghono emsebenzini.
Okokugcina, ungasebenzisa lawa magama amakhono ekuxoxweni kwakho. Qiniseka ukuthi okungenani unesibonelo esisodwa okwesikhashana ubonise amakhono aphezulu avela lapha.
Yiqiniso, umsebenzi ngamunye uzodinga amakhono ahlukene nokuhlangenwe nakho, ngakho qiniseka ukuthi ufunda incazelo yomsebenzi ngokucophelela, futhi ugxile kumakhono adwe ngumqashi.
Futhi, ubuyekeze uhlu lwethu lwamakhono afakwe umsebenzi kanye nohlobo lwekhono .
Amakhono e-Top Front Front Desk
Ideski elingaphambi kwehhotela lidinga amakhono amaningi ahlukene, futhi imininingwane ingahluka, kuye ngokuthi ihhotela lihlelwe kanjani (umsebenzi wakho kungenzeka noma ungabandakanyi izikhwama zokungenisa izivakashi isibonelo) nokuthi yimakethe amaseva ehhotela. Noma kunjalo, kunamakhono athile abasebenza kuwo wonke ama-front desk staff. Nazi ezinye zazo.
Ukuxhumana
Ukukhulumisana kubalulekile kumsebenzi we-office front desk. Bakhuluma nezivakashi ngomuntu nangaphezu kwefoni yonke imini, ngakho kubalulekile ukuthi bakhulume ngokucacile futhi balondoloze ithoni enhle.
Ubungane
Umsebenzi wangaphambili wedesksi ngokuvamile ungumuntu wokuqala umvakashi obona lapho engena ehhotela. Ngakho-ke, abasebenzi bedeskithola kufanele babamukele kakhulu. Isisebenzi esihle semisebenzi yezihambeli siyabonga zonke izivakashi ngokumomotheka kanye negama elinobungane.
Inhlangano
Abasebenzi beDesk kumele baphendule amafoni, babingane izivakashi, baphendule imibuzo, hlola amakhasimende, nokuningi. Ukuba ihlelekile kuvumela umsebenzi wedeskithophu wangaphambili ukuba ahlele lezi zinto eziningi.
Ukuhlanganiswa
Ngenxa yokuthi umsebenzi wedeskithophu wangaphambili kufanele akhululeke futhi akhonze izivakashi eziningi ngesikhathi esisodwa, umsebenzi omuhle wedeskithophu angakwazi ukuhlala ezolile ngaphansi kwengcindezi. Ngisho noma ihhotela limatasa kakhulu, isisebenzi kufanele sisakwazi ukugwema imisebenzi ehlukahlukene ngenkathi sisenobungane kumakhasimende.
Ukuxazululwa kwenkinga
Ukuba ngumsebenzi we-front-desk kusho ukuthi uzoba yizivakashi zokuqala ukuletha izinkinga zabo. Lezi zinkinga zingase zibe ezincane, njengokucela izincomo zokudlela. Zingaba zikhulu, njengesivakashi esinekamelo elisekelwe ngaphandle kwesondo elitholakalayo njengoba liceliwe. Kukhona okungenzeka kube yizimo eziphuthumayo ngokuphelele, ezifana nesimenywa enkingeni yezokwelapha. Umsebenzi wakho uzoba ukuxazulula inkinga uma kunokwenzeka, noma ukuthola ukuthi ubani ozokubiza ukuze axazululwe. Uma ungasabela ngokushesha futhi ngobuhlakani kulezi zinselele, unganika izivakashi ithuba lokuzizwa kahle, futhi ungathola isibuyekezo esihle sehhotela lakho, naphezu kwesimo esibi.
I-Computer Literacy
Ukusebenza phambi kwedeski kudinga ukusebenzisa amakhompiyutha ukugcina amarekhodi, ukukhokha izinkokhelo kanye neminye imisebenzi. Nakuba akudingeki ukuba ube yingcweti ezweni le-tech, udinga ukuba ufunde ikhompyutha, futhi mhlawumbe usukhululekile nesofthiwe ukusetshenziswa kwehhotela, noma okungenani ukwazi ukuza ngokushesha.
Ukusebenzisana
Abasebenzi bama-front base bavame ukusebenza nabanye. Ngezinye izikhathi kufanele basebenze nabanye abasebenzi edeskini elingaphambi ukubhekana nenkinga enzima. Ngezinye izikhathi, kufanele baxoxe nabantu eminyangweni ehlukene ngaphakathi kwehhotela - kubandakanya ukupaka, ukugcinwa kwezindlu, kanye nokuphathwa - ukuqinisekisa ukuthi izivakashi zanelisekile ngokuhlala kwazo. Ngakho-ke abasebenzi beDesksi kumele baphumelele futhi basebenze nabantu abahlukahlukene.
Amakhono e-Hotel Front Desk
A - E
- Phendula i-Switchboard
- Ukuqaphela Ukwaneliseka Kwezindwendwe
- Nika Amakamelo
- Siza amanye Amalungu Ethimba
- Qaphela Imininingwane
- Ukubhuka Kwezincwadi Zokungena
- Ukungena kuzivakashi
- Izivakashi zokuhlola
- I-Lobby ne-Desk Indawo ehlanzekile
- Xhumana Namavisi Wehhotela
- Xhumana nokukhushulwa
- Ikhompyutha
- Izinhlelo zekhompyutha
- Ngenhlonipho
- Izinhlelo Zokubhuka Eziphakathi (CRS)
- Insizakalo yekhasimende
- Ukwenza isinqumbo
- Ukuphumelela
- Enamandla
- Bhalisa izivakashi ezinkampanini ezihambela izivakashi
- Umdlandla
F - L
- Ukuvumelana nezimo
- Bingele izivakashi
- Ukubhuka kweqembu
- Okuhlangenwe nakho kwezivakashi
- Ubuhlobo Bomngane
- Izinsizakalo zemizi
- Imilayezo yokuphatha
- Ukuxhumana nabantu
- Izinkinobho zamakamelo okukhishwa
M - PO
- Gcina indawo yeLobby ne-Front Desk
- I-Microsoft Office
- I-Multi-tasking
- Isifiso Sokujabulisa Abantu
- Abantu
- Ulwazi lomkhiqizo
- Izindleko zezindwendwe zendwendwe kanye nezinkokhelo
- Isimo Sengqondo Esihle
PR - Z
- Ukubeka phambili kuqala
- Izindleko zekhadi lesikweletu
- Izinkokhelo zenqubo
- Ukubukeka Komsebenzi
- Khuthaza Izinhlelo Zokuvakasha Ezivamile
- Ukugqugquzela Ukunikezwa Nezinsizakalo
- Amaphromoshini
- Nikeza Ulwazi Emisebenzini Yehhotela
- Bhalisa Izivakashi
- Ukubhuka
- Ukuphathwa kokubhuka
- Ukuxazulula Izikhalazo
- Phendula ku-Imibuzo Yemibuzo
- Phendula Izicelo Ezikhethekile
- Ukutholakala kwamakamelo kanye ne-Inventory
- Imibiko Egijima
- Ukuthuthukiswa kwamakamelo
- Ukuhlela Abasebenzi
- Setha ama-Akhawunti Wezindwendwe
- Ukuphathwa kwesikhathi
- Amakamelo ase-Upsell
- Ukuxhumana ngamazwi
- Ukuxhumana okubhalwayo
Funda kabanzi: Amakhono Okuphathwa Kwehhotela Nezobuhle | Amakhono e-Concierge
Izihloko Ezihlobene: I- Soft vs. Skills Hard | Indlela Yokufaka Amagama Angukhiye Ekuphumeni Kwakho | Uhlu lwamagama angukhiye e-Resumes and Cover Letters | Amakhono Namakhono | Qalisa kabusha uhlu lwamakhono