Inkhulumomphendvulwano lehlelekile yinkomfa lapho lokhulumisana naye angahambisani ngaloluhlelo loluhlelekile lwemibuto. Bazobuza imibuzo evulekile evulekile, okuvumela ukuba ingxoxo nomuntu oceliwe kunokuba umbuzo oqondile kanye nefomu lokuphendula.
Ophendulayo angalungisa uhlu lwemibuzo kodwa angawaceli bonke, noma abathinte kunoma yimuphi umyalo othile, usebenzise wona esikhundleni sokuqondisa ingxoxo. Kwezinye izimo, oxoxisana naye uzozilungiselela kuphela uhlu lwezihloko ezijwayelekile okufanele zibhekiswe kuzo, okuthiwa i-interview interview.
I-Tech-Semi-Structured Interview Technique
Ngokuvamile umqashi uqhuba ukuhlaziywa kwezidingo zomsebenzi futhi wakha iphrofayli yomuntu ofanelekayo. Bazobe sebehlakulela imibuzo nabaqalayo bezingxoxo ukudweba ulwazi kwababuzwayo mayelana neziqu zabo. Kuye ngokuthi umbuzo ophendulayo uphendula kanjani, lowo obuza imibuzo angase abuze imibuzo elandelayo ukuze athole ukuqonda okujulile.
Isibonelo, umqashi oqasha omele ubudlelwane bomphakathi ophezulu angase abone izici ezilandelayo ezibalulekile ekuphumeleleni kule ndima ngaphakathi kwenhlangano yabo:
- Idokhumenti elandelwayo yokulandelwa kwamaphephandaba
- Iqoqo loxhumana nabo abakhulu ezindaweni zokukhiya
- Impumelelo ekufikeni amaklayenti amasha
- Amakhono aphezulu aphezulu ngokushicilelwa kokushicilelwa
- Ukusebenza ekuthuthukiseni okuqukethwe kwamaphephandaba e-intanethi
- Ubufakazi bokuhlelwa kwemicimbi ephumelelayo
- Amakhono okuhlela amasu namakhono aphezulu okuphatha
Njengomuntu ozobhapathizwa, kuzodingeka ulungele ukwandisa kulezi zihloko, ngama-anecdotes kusuka kokuhlangenwe nakho kwakho okugqamisa lezi ziqu.
Imibuzo Yokuxoxa Evuliwe
Umkhuba ovamile emibuzweni ehleliwe yilezo ukuhoxa ngemibuzo evulekile bese uhlela ngokuzenzekelayo imibuzo yokulandelela ukuze uthole ubufakazi obucacile mayelana nempahla yomfundi.
Umuntu oxoxisana naye angase aholele ngombuzo ojwayelekile njengo "Yiziphi izihluthulelo zempumelelo yakho njengommeli we-PR weJones neNkampani?" bese ubuza imibuzo ecacile esekelwe ekuphenduleni komuntu ozobhapathizwa ukuhlola amandla ekuqashweni okubalulekile.
Ngakho-ke, uma uphendule umbuzo ongenhla futhi ukhulume ngamakhasimende amasha okufika njengesihluthulelo empumelelweni yakho, lowo obuza imibuzo angase abuze "Ungakwazi yini ukuchaza indlela oye wasebenzisa ngayo iklayenti elikhulu oshiwo?" ukukunika ithuba lokuhlanganyela amanye amakhono owasebenzisayo ukubandakanya amaklayenti.
Ngokubheka imibuzo yakhe kumuntu oxoxwa naye, oxoxisana naye usiza inkulumo engaphezulu ketshezi.
Okhulunywe nabo kanye noNgqongqoshe Wezokuxhumana
Ifomu le-interview elihleliwe elihlelekile likhuthaza ukuxhumana okubili; bobabili okhulumayo kanye nomuntu ozobhapathizwa bangacela imibuzo, evumela ukuthi kube nengxoxo ephelele yezihloko ezifanele. Ngenxa yethoni yokukhulumisana, lowo ozobhapathizwa angase abe nomuzwa okhululekile ukwandisa amasu nokuhlangenwe nakho okuzogqamisa izici ezenza zibe zifanele kahle isikhundla.
Ukukhulumisana okuhleliwe kuphumelela kakhulu uma kusetshenziswe umceli oqeqeshiwe futhi owaziwa kahle. Abacwaningi abanolwazi oluncane bangase babe nobunzima bokukhipha lonke ulwazi oludingekile ukuze bahlole ukuthi ngabe ozobhapathizwa uhlangabezana neziqu ezigcwele zomsebenzi ngaphandle kohlu oluthile lwemibuzo.
Ama-Novice asebenzisa isitayela sokuxoxisana esihleliwe kufanele alungiselele umhlahlandlela oxoxwa kahle wokuqinisekisa ukuthi zonke izidingo zomsebenzi zibhekiswe.
Ukulungiselela Ingxoxo Enemihlangano Ehlelekile
Ngenkathi ungase ungazi kahle ukuthi isakhiwo senkulumo yakho sizoba yini, uma ulungele kahle , kufanele uhlonywe kahle ukubhekana nanoma yikuphi imibuzo umbuzo ozoxoxa naye. Ukuxoxa kwakho kuyithuba lakho lokuzithengisela umsebenzi, ngakho qiniseka ukuthi wenza umqondo omuhle .
- Buyekeza amakhono adingekayo futhi anconyiwe ekuthunyeleni umsebenzi, futhi ucabange ngezibonelo lapho usebenzisa khona usesebenzise la makhono ngempumelelo
- Cwaninga inkampani; ukwazi lokho abakwenzayo, ukuthi bayakwenza kanjani, futhi noma yikuphi okusha okubahlukanisa nabokuncintisana nabo kuyisici esihle kakhulu sokuletha ingxoxo ngenkathi kuxoxwe
- Buyekeza imibuzo evamile yokuxoxisana ongase ubuzwe, bese ucabanga nganoma yikuphi ukulandelela imibuzo izimpendulo zakho zingase ziqale
- Yiba nemibuzo kumuntu oxoxisana naye ohlobene nenkampani kanye nesimo, futhi okuvula umnyango wokuxoxa ukuthi ungaba kanjani lapho
- Hlanganisa nomngane noma umeluleki-bangabuza imibuzo ongayilindele, ukukunika ithuba lokucabanga ngezinyawo zakho futhi ukhululekile ukuxoxa nombuzo
- Gqoka kahle indawo
- Landela emva kokuxoxisana nge-imeyili yokubonga ukuze uphinde ubonise isithakazelo sakho endaweni, futhi ukucacisa noma wengeze kunoma yiluphi ulwazi olukhulile phakathi nengxoxo yakho