Funda ukuze uthole ulwazi lokulalela, kungani kubalulekile emsebenzini nokuthi izibonelo ezibonisa ukulalela okuphumelelayo.
Inqubo Yokulalela
Ukulalela ngaphakathi komongo womsebenzi kuyinkqubo lapho uthola khona ukuqonda izidingo, izidingo, kanye nezintandokazi zabathintekayo bakho ngokusebenzisana ngqo.
Umuntu othintekayo angaba yinoma ubani kusuka kumphathi wakho, iklayenti, ikhasimende, osebenza naye, ongaphansi, ukuphathwa okuphezulu, ilungu lebhodi, oxoxisana naye, noma ozobhalwa ngumsebenzi.
Kukhona izingxenye ezimbili zokulalela ngokugcwele ngempumelelo empilweni yomsebenzi: ukunakwa nokuzindla.
- Ukulalela ngokucophelela kuhilela ukubambisana kwamehlo, ukugxuma, ukuhleleka okuhle, nokubukisa ulimi lomzimba lesikhulumi ukuze ubonise isithakazelo sangempela kulokho abakushoyo. Ngaphezu kwalokhu okushiwo yi-nonverbal, kufanele futhi uvumele isikhulumi ukuqedela umcabango wayo yonke.
- Ukuzindla ukuphindaphinda nokuchasisa lokho okwakushiwo isikhulumi ukukhombisa ukuthi uyaqonda ngempela lokho abakutshelayo.
Okwenza Umlaleli Omuhle
Abalaleli abahle bazama njalo ukuqonda ngokugcwele lokho abanye abafuna ukuxhumana nabo, ikakhulukazi uma isitatimende singabonakali. Ukulalela kudinga umzamo wokunquma nokuhumusha imilayezo yamazwi kanye neziqephu ezingezansi (isb., Ithoni yezwi, isibonakaliso sobuso, ukuma komzimba).
Izilaleli ezinhle nazo zibonisa ukuthanda kwabo futhi zibuza imibuzo eminingi. Yenza lokhu, futhi uzokwenza umqondo omkhulu.
Ngezilimi zomzimba zabo nezinye izici, abalaleli abaphumelelayo bakhulumisana ngokuqondile kusikhulumi ukuthi babalalisa. Ngaphezu kwalokho, bayakhuthaza futhi bamukele imicabango, imibono nemizwa yabanye.
Enye indlela yokubonisa amakhono akho okulalela ukuvumela oxoxisana naye ukuba aqedele umbuzo ngamunye nesitatimende ngaphambi kokuphendula. Ungaphazamisi futhi uqiniseke ukuthi izimpendulo zakho ziphendule ngobuqotho umbuzo. Khumbula ukuthi kuhle kakhulu ukuthatha izikhathi ezimbalwa ukuhlela impendulo efanele. Ukwenza kanjalo kubonisa ukuthi ulalele futhi unengqondo ngokwanele yokwenza impendulo engcono kakhulu.
Okwenza Umlaleli Omubi
Ukuphazamisa omunye uhlangothi kubonisa ukuthi amakhono akho okulalela ayathuthuki. Ngokufanayo, ukusabela ngendlela engaphumeleli ukuphendula umbuzo kuzoveza kahle amakhono akho okulalela, ikakhulukazi ekuxoxweni komsebenzi.
Ukukhuluma okuningi kunenkinga enkulu, njengoba izingxoxo ezifanele kufanele zilinganiswe kahle kokubili. Ukuzikhohlisa ngokukuvimbela kukuvimbela ekulaleleni nakwezinye izinkampani ukuveza ngokugcwele lokho abafuna ukukusho. Umphumela wukuthi usanda ukwenza umqondo omubi.
Izibonelo Zokulalela Okuphumelelayo
- Umqashi womsebenzi uhlanganyela ukuqonda kwakhe kombuzo ongacacile ngesikhathi sokuxoxisana bese ebuza ukuthi unesidingo yini.
- Umuntu oxoxisana naye uyazisola ukuthi lowo ozobhapathizwa akambuki iso lapho efaka amandla angokhiye.
- Umsebenzi wezinkonzo zamakhasimende uphinda inkinga yomphathi noma isikhalazo emuva kuye ukuze amqinisekise ukuthi uzwile.
- Umeluleki uyavuma futhi uthi, "Ngikuzwa," ukukhuthaza iklayenti ukuba iqhubeke ikhuluma ngokuhlangenwe nakho kwabo okubuhlungu.
- Umgqugquzeli womhlangano ukhuthaza ilungu leqembu eliphikisayo ukuba lihlanganyele imibono yakhe mayelana nesiphakamiso.
- Umuntu oxoxisana naye ucela umbuzo wokulandelela ukuze athole ukucaciswa okuqhubekayo ezindleleni umfakisicelo esebenzise ngayo ikhono elibucayi emsebenzini odlule.
- Umphathi ufingqa lokho ithimba lakhe elikushoyo ngesikhathi somhlangano wabasebenzi futhi ubabuza ukuthi uzwile izinto ngendlela efanele.
- Ekupheleni kokubuyekezwa kokusebenza, isisebenzi sibuyisela izindawo ezithile lapho umphathi wakhe ebuza ukuthi uthuthuke.
- Emhlanganweni wamakhasimende, umthengisi ubuza umbuzo ovulekile njengo, "Ngingenzenjani ukuze ngikhonze kangcono?" futhi ukhuthaza umlingani wakhe ukuveza noma yikuphi ukukhathazeka ngokugcwele.
- Umhlengikazi utshela isiguli ukuthi uyazi ukuthi besaba kanjani mayelana nokuhlinzwa okuzayo nokuthi uthi ukhona.
- Isisebenzi sibheka ngokucophelela isikhulumi ngesikhathi sokuqeqesha futhi sibuza imibuzo yokucacisa ulwazi olwamukelayo.
Amakhono Okubaluleka Okunye Okusebenzayo
Ukuba namakhono okulalela okunamandla kubalulekile kuzo zonke izinhlaka zenhlangano futhi kuzokwenza ngcono amathuba omuntu wokukhushulwa esikhathini esizayo. Kodwa-ke, kungase kube khona amakhono amancane alula futhi anzima anenani elikhulu kunezinye, kuye ngokuthi insimu yomsebenzi. Ukuze unqume ukuthi yiliphi uhlu lwamakhono okufanele uqokomise ekubuyiseleni kwakho nasekuxoxweni, bheka amakhono okuqashwa adalwe umsebenzi .