Iphrofayli Yenkampani Yasekhaya Yomsebenzi
Indzawo:
Oxhumana naye nge-BPO
Inkampani: Incazelo:
Ukuhlukaniswa kweNkampani ye-New Mexico-based, yezitini ne-mortar inkampani yesiThashu 3, Ukusekelwa kwe-Accolade kuyinkampani yokukhishwa kwebhizinisi (BPO) ekhethekile ekunikezeni izinsizakalo zezinsizakalo zamakhasimende kumaklayenti ayo nama-remote agents asekelwe emahhovisi abo asekhaya .
Izinhlobo ZemiSebenzi Yasekhaya:
Inkampani iqasha osonkontileka abazimele ngezikhathi zesikhashana ukuthatha izingcingo ukwenza zonke izinhlobo zomsebenzi ohlobene nomsebenzi wamakhasimende.
Kungabandakanya ukusekelwa kwe-tech noma ukusiza othintana naye wamakhasimende, ukusebenzisana nezinhlelo zokuthembeka, ukungena ekubhukeni, ukwenza izinhlolovo, noma ukulungisa ama-oda. Ama-agent angasebenza kumakhasimende ahlukahlukene noma aqeqeshwe ukusebenzela iklayenti elilodwa.
Izidingo:
Uma kuziwa kwimishini edingekayo, izidingo zika-Accolade zihle kakhulu ezidingekayo zezimfuneko zehhovisi lekhaya le-call center.Ihhovisi lasekhaya lapho umsebenzi we-reps kufanele ube yimfihlo futhi ethule. Ama-agent kumele abe nomakhalekhukhwini, akukho iseli noma i-VOIP evunyelwe; ucingo oluzintambo, azikho izingcingo ezingenazintambo; i-headset ye-corded; ne-PC eqhuba iWindows exhunyiwe ngentambo ku-cable noma i-modem ye-DSL; akukho routers ezingenantambo.
I-Accolade ibuka amathuba okuba nomsebenzi emisebenzini yamakhasimende, amakhono okuxhumana abhaliwe abhalwe phansi futhi abhalwe ngomlomo, ukunakwa imininingwane kanye nobuchwepheshe,
Ukuvuselelwa:
I-Accolade ikhokhela umholo wehora owodwa bese ukhokha isakhiwo seminithi ngayinye kodwa izinga eliphezulu elingaluthola lilinganiselwa ngamahora angu-10 ngehora.
Njengama-BPO amaningi aqasha abontrakontoni abazimele, isakhiwo sesinxephezelo asiqinisekisi umholo omncane kanti imali etholakalayo ingahluka ngokuya ngevolumu yocingo.
Izivimbelo Zezindawo :
I-Accolade isebenzisa kuphela ama-agent ase-US asekelwe.
Indlela yokufaka isicelo sokusekela okuxhunyiwe:
Thumela ukuqhubeka kabusha ngewebhusayithi yayo.
Qinisekisa ukuthi bobabili abaqeqeshiwe nabangenaphutha nokuthi isihloko somlayezo siyi-line "Ikontrakta Ezimele - CSR." Ungabizi inombolo kuwebhusayithi yayo.
Ukuze uthole izinkampani eziningi ezinjenge-Accolade eziqasha ama-agent asekelwe amakhasimende asekhaya, bona lezi zinkampani zezinkampani zesikhungo sekholi . Ngesikhathi i-Accolade isebenza kuwo wonke amazwe ase-United States izinkampani eziningi zesikhungo sezingcingo ezingasebenzi (ikakhulukazi labo abaqasha abasebenzi hhayi abontonkontileka). Ukuze uthole imisebenzi yesikhungo sekholi esifundazweni sakho, bheka lolu hlu lwezinkampani ngombuso .