Izicelo ze-CRM ziza ezinhlobonhlobo ezimbili eziyisisekelo: isofthiwe kanye nensizakalo.
I-CRM isofthiwe ifaka ekhompyutheni yakho yehhovisi noma iseva, futhi idatha ihlala khona futhi. Inzuzo kwisofthiwe ukuthi kufanele ukhokhele kuphela kanye nokuthi ulawula ngokugcwele kokubili uhlelo kanye nedatha ngaphakathi kwalo. Isibonelo, uma inkampani yesofthiwe ikhiphe inguqulo ebuyekeziwe futhi uthanda inguqulo endala kangcono, awukwazi ukufaka nje isibuyekezo. Okungalungile ukuthi kuzomele uphathe inqubo yokufaka kanye nanoma yiziphi izinkinga zobuchwepheshe eziphakama, futhi uma kukhona okwenzeka kuma-computer akho ehhovisi, ungalahlekelwa yonke idatha yakho. Uma uhamba nenketho yesofthiwe, cishe uzofuna amakhophi okulondoloza yedatha ezindaweni eziningana uma kwenzeka ikhompyutha yakho eyinhloko ifa kuwe. Futhi, kuzomele udinge ukufaka isofthiwe kuwo wonke amakhompyutha omthengisi.
Amasevisi we-CRM anakekelwa ku-intanethi. Ngokujwayelekile uzokhokha imali eqhubekayo yokufinyelela lezi zinsizakalo, futhi ungawafinyelela kunoma iyiphi insiza - amasevisi amaningi afuna ukuthi ungene ngemvume ngegama lakho lomsebenzisi nephasiwedi ephephile.
Inzuzo kumasevisi ukuthi ihambelana nemishini yomhlinzeki, kaningi nge-backups nama-server avulekile kangangokuthi cishe ngeke ulahlekelwe idatha ngisho nangenkathi yengozi. Umthwalo womhlinzeki wokugcina isevisi isebenza, ngakho imisebenzi yakho yokusekela ye-tech iyoba yincane.
Izinkinga ukuthi uma umhlinzeki enenkinga - noma ephuma ebhizinisini - ungalahlekelwa idatha yakho okwesikhashana noma unomphela. Ngisho nokulahlekelwa uxhumano lwakho lwe-intanethi kuzokwenqabela okwesikhashana ukufinyelela kwakho kudatha, okungaba yinto ecasulayo yokulimaza ngokuya kwesikhathi sokuchitha isikhathi.
Amanani we-CRM avela mahhala kuya ezinkulungwaneni zamaRandi. Uma uqala nje, isevisi yamahhala ye-CRM noma iphakethe lesofthiwe indawo enhle yokuqala. Abanikezeli abaningi be-CRM bakhipha kokubili inguqulo yamahhala futhi inguqulo ekhokhwa kakhulu, ngakho-ke uma uvula isofthiwe yamahhala, kulula kakhulu ukuthuthukisa.
FreeCRM.com
I-FreeCRM iyisevisi ye-CRM evumela ukuthi wena uphathe imithwalo yokuthengisa , ulandele ipayipi yakho, futhi ifaka phakathi uhlelo lokuphathwa kwamathikithi enkingeni (uma ufuna ukuyisebenzisa ngenkxaso yakho yenkampani yakho). Iza ngezihumusho ezimbili: i-FreeCRM, ekhululekile ngempela futhi ikuvumela ukuba ungene kumarekhodi angu-5000, ne-FreeCRM Pro, enokugcina okungenamkhawulo kanye nezinketho eziningi zokusekela kodwa okudinga ukuba ukhokhe imali yenyanga.
I-SugarCRM
I-SugarCRM iyiphakheji yesofthiwe evulekile, okusho ukuthi ikhodi yokuhlela isakazwa mahhala futhi noma ubani uvunyelwe ukuyisebenzisa futhi ayishintshe mahhala.
Ngakho uma wena noma omunye wabasebenzi bakho enekhono lobuchwepheshe, ungalanda ikhodi ye-SugarCRM bese uklama i-CRM yakho. Abasebenzisi abancane bezobuchwepheshe bangasanda ukulanda i-Editor Community Edition futhi bayisebenzise njengenkululeko. Uma uthanda lokho okubonayo, ungathatha inguqulo ye-SugarCRM's Pro, equkethe ezinye izici ezinjengezokusekelwa kwe-Mobile CRM kodwa enemali yonyaka.
Ipipeliner
Lolu hlelo lokusebenza lwe-software lwe-CRM yamahhala lithole ukulinganiswa kwezinkanyezi ezingu-5 kusuka ku-CNET namamaki aphezulu ekubuyekezweni komsebenzisi. I-pipeliner ikuvumela ukuba ufake imigomo emisha (ibhekisela kubo njengamathuba ',' ukuphatha imikhombandlela ekhona, futhi ushintshe isimo sokuhola ngokusebenzisa isikhombimsebenzisi sokudonsa nokudonsa. Lolu hlelo luhlanganisa nencwadi edidiyelwe yekheli kanye nomugqa wesikhathi ukusiza ukulandelela izenzakalo ezenzekayo.
I-CRM ye-Zoho
I-Zoho.com inikeza insizakalo ye-CRM ethandwayo engakhululekile kubasebenzisi abathathu kuze kube ngu-100,000 amarekhodi.
Amathimba wokuthengisa adinga amalayisense amaningi angabhalisela ukuhlelwa koMsebenzi noma we-Enterprise esikhundleni. Umshicileli wamahhala we-Zoho we-CRM unemikhawulo 'ye-plug-in' yabathengisi abafuna izici ezimbalwa kodwa abafuni ukuthenga iphakheji lonke.