Izinhlelo ze-CRM sezilokhu ziseduze isikhathi eside, kodwa amaqembu amaningi okuthengisa ayephuza ukuzamukela. Manje yisikhathi esihle sokucabangela ezimbalwa zezinzuzo. Bobabili kanye neqembu lakho lokuthengisa bangathola imisebenzi yakho lula kakhulu ngohlelo oluhle lwe-CRM ukukusekela.
01 Londoloza Isikhathi
Lalela Funda Kudivayisi kuphela Kwengeziwe
Ucabanga ukuthi ubheka kangcono yini okulandelayo: umdayisi ogcina yonke imininingwane yakhe kwikhompyutha yekhompyutha futhi angadonsa imininingwane ebalulekile ngokushesha, noma ogcina ulwazi lwakhe kuma-post-It amanothi futhi kufanele ahlasele imizuzu eyishumi ukuze athole isikhathi sokuqokwa esihleliwe? Ama-CRM amaningi angafinyelelwa kude nge-smartphone, ngakho-ke umthengisi wakho angadonsa ulwazi phakathi kwesevisi uma kudingeka.
03 Londoloza Imali
Ngokuqinisekile, ama-CRM ahlotshisiwe angadala imali eningi. Kodwa uma ungadingi ngempela ukuthi ubuchwepheshe obuningi busebenza kuwe, kulula ukuthola izindlela ezingabizi noma ezengeziwe . Futhi cabanga nje ukuthi uzolondoloza kangakanani kuma-Post-It amanothi uma ubeka yonke leyo lwazi kukhompyutha kunalokho.
04 Elula
Uma iqembu lonke lokuthengisa lisisebenzisa i-CRM efanayo, kulula ukukwabelana ngalolo lwazi njengoba kudingeka. Ama-CRM amaningi akuvumela ukuthi uhlakulele izifanekiso ze-scripts zefoni noma ama-imeyili asetshenziswe kaningi, futhi ithimba lingabelana ngalezi zifanekiso. Futhi khumbula, ama-CRM amaningi asekela ngisho namadivayisi eselula, ngakho ungafinyelela wonke lolo lwazi kusuka ku-iPhone yakho noma ufake amanothi ambalwa okusheshayo kusuka ehhovisi le-prospect.
05 Kuphephile
Kwenzekani lapho abasebenzi bezokuhlanza ebusuku bephonsa ingobo yomlando we-Post-It yomunye umuntu? Ngesi-CRM, ulwazi luvame ukulondolozwa ku-database ephakathi noma ohlelweni lomhlinzeki we-CRM. Kungenani okungenani umthengisi ngamunye angaphakamisa amakhophi azo yolwazi olulodwa kolunye ikhompyutha.
Isizukulwane se-Leader ngokushesha
I-CRM enhle ingasiza ngokukhululekile ngesizukulwane esiholela phambili . Isibonelo, ama-CRM amaningi angahlanganiswa nemikhankaso yezokuxhumana yomphakathi kanye neyezenhlalakahle, ukuthumela imithombo evela kule mithombo ngokuqondile kumthengisi ofanelekayo. Lokho kusho ukuthi ithimba lokuthengisa lichitha isikhathi esincane sokubiza okubandayo futhi isikhathi esengeziwe sisebenza emithonjeni efudumele, evame ukuthela kakhulu. Futhi ngokulandelela imisebenzi yomthengisi ngamunye, kungenza uhlu lwabaholi lube sesimanje ukuze ungabi nabathengisi abahlanu abahlukene ababiza ukuhola okufanayo.
I-Goal-Setting 07 elula
Ngokudonsa yonke idatha ndawonye endaweni eyodwa, ama-CRM enza kube lula ukulandelela ukusebenza kokubili naphakathi kwethimba lonke. Ama-CRM angaphinde alethe lolu lwazi ndawonye emibikweni esiza ngokubikezela. Ukuba naloluhlelo lokuhlaziya olutholakalayo kwenza kube lula ukwenza imigomo yesikhathi esilandelayo kube lula futhi kwenza kube lula ukuthi lezi zinhloso zizohambelana neqiniso. Futhi nge-CRM, abathengisi bakho bazokuthola kulula kakhulu ukulandelela imethrikhi yabo ukuze ukwazi ukuthi yini ongayilungisa ukwenza inyanga ezayo ibe ngcono.