Indzawo:
Ukuhweba ngaphandle kwebhizinisi (BPO ) kunikeza ukusekelwa kwezobuchwepheshe obuningi, ukuthengisa, ukuhamba nezinkampani zokukhishwa kwamaklayenti kanye nezinsizakalo zamakhasimende kanye nokufaka idatha kanye nezinsiza zokuhlela.
Incazelo yenkampani:
Isekelwe e-Plano, TX, i-Working Solutions izikweletu ngokwazo ngokuthi "inkampani yokuqala ukusebenzisa bonke abasebenzi basezindlini zokuthengisa amakhasimende nabasevisi." Eyasungulwa ngo-1996, le nkampani iqasha ama-agent e- call center ozimele ozimele ezigungwini zamakhasimende ezinsizakalo.
Ukwengeza futhi uqasha izinkontileka ukuze uthole umsebenzi wokungena kwedatha.
Iziqu:
Abafakizicelo kumele babe neminyaka engu-18 ubudala. I-Solutions Solutions "ifuna abantu abanekhono, abafundisayo nabashukumisayo" ukugcwalisa izigaba zayo. Amagatsha kudingeka ahlinzeke ngemishini yabo yekhompyutha, umugqa wefoni kanye ne-Inthanethi (DSL, fiber optic noma ikhebula). Bona okungaphezulu kuzidingo ezijwayelekile zehhovisi le-call center .
Izinhlobo ZemiSebenzi Yasekhaya:
Izixazululo Zokusebenza zisebenzela izinkontileka ezizimele ukuba zisebenze ngokwezifiso ezikhungweni zezingcingo zasekhaya, njengababonisi bokuhamba kanye nokungena kwedatha.
Ama-agent e-call center asebenzayo aphatha isevisi yamakhasimende angenayo futhi ephumayo, ukuthengisa, ucwaningo lwemakethe kanye / noma ukwesekwa kobuchwepheshe. Lezi zikhundla zingabandakanya ukubhaliswa, ukuthengisa okudayisa, ukubhuka, ukwesekwa kwe-akhawunti kanye nokusizwa kwezobuchwepheshe kwi-electronics, amawebhusayithi, isofthiwe kanye ne-telephony. Ama-agent asebenza namakhasimende ngefoni, nge-inthanethi engxoxweni ne-imeyili.
Inkampani iphinde ifune amanxusa amabili. (Bheka imisebenzi eminingi yezinhlamvu ezimbili .) Inkampani iphinde isebenzise ama agent okuhamba ngolwazi nge-Apollo, Amadeus, Galileo, Saber noma i-WorldSpan kanye nokuhlangenwe nakho kokubhuka kwebhizinisi.
Ngaphandle kwama-call center ama-agent Ama- Work Solutions Solutions aqasha imisebenzi yokufaka idatha , engabandakanyi isikhathi sefoni.
Khokha kanye nezinzuzo:
Ngenxa yokuthi Ukusebenza I-Solutions kuqasha izinkontileka ezizimele azikho isiqinisekiso somholo omncane noma yinani lamahora ngesonto. Kodwa-ke, isikhundla kungenzeka ukuthi umsebenzi wesikhungo sekholi yesikhathi esithile . Le nkampani ithi amaphrojekthi ayo, wonke ahlawula ngokuhlukile, akhokhe noma yikuphi kusuka ku-$ 9 kuya ku-30 ngehora. Kodwa-ke, kungenzeka ukuthi akubalangale ukukhokha ngesilinganiso sehora. Ama-invoyisi ama-Agent Solutions, ngokusekelwe emiyalweni yabo yokukhokha yamaphrojekthi, futhi akhokhwa njalo ngemva kwamasonto amabili.
Uma sekuvunyelwe ku-Working Solutions, ama-agent kumele afake izicelo ezihlukahlukene. Uma wamukelwa ohlelweni i-ejenti izoqhubeka nokuqeqesha, okungadlulela izinsuku noma amasonto. Uma i-ejenti eqedela ngempumelelo ukuqeqeshwa, uzothola isitifiketi.
Futhi ngoba iqasha abontrakontoni abazimele, inkampani ayinikeli izinzuzo zanoma yiluphi uhlobo. Ukuze uthole ukwaziswa okwengeziwe ngokuhlukana phakathi kwabasebenzi nabontonkontileka, bheka Ukuziqasha Noma Umsebenzi: Yikuphi Okungcono?
Ama-agent akwazi ukukhetha amahora abo ku-intanethi. Nokho, ukutholakala kwamahora kungashintsha ukwenza kube nzima ukuthola isikhathi esiphelele sokuphila ku-Working Solutions. Naphezu kwesimo sabo njengezinkontileka ezizimele, ama-agent awakhokhiswa yiziphi izimali zenkampani.
Izivimbelo Zezindawo:
Le nkampani iqasha ama-Agents OnDemand kuwo wonke amazwe ase-US nakwamanye amazwe. Noma kunjalo inani lamaphrojekthi, ikakhulukazi imisebenzi yesikhungo sezingcingo, izakhamuzi ezingaphandle kwe-US zilinganiselwe kakhulu.
Ukufaka isicelo ku-Working Solutions:
Thumela uhlelo lokusebenza ku-inthanethi ngokusebenzisa iwebhusayithi yekampani (isixhumanisi ngezansi). Ungamathisela ukuqhubeka kumkhakha wokuphawula wesicelo. Ekupheleni kwesicelo se-inthanethi, uzocelwa ukuba uphendule imibuzo embalwa engxenyeni eyodwa yokuhlola. Izinketho eziningi nezimpendulo ezibhalwe phansi zizovivinya ulwazi lwakho lwamakhasimende kanye nokuhlola amakhono akho wohlelo lolimi nokubhala.
Emva kokuhambisa lokhu, uzokwazi ukuqedela ingxenye yesibili yokuhlola. Ngenxa yalokhu uzongena futhi ubhale izimpendulo mayelana nezinkinga zamakhasimende.Ngemva kwalokhu isicelo sakho sizohlolwa futhi uzokwaziswa uma ngabe isicelo sakho sizobekwa "echibini elindile," okusho ukuthi uzocatshangelwa amathuba afana nawe iziqu.Uma kukhona umdlalo uzoxhumana no-imeyili.
Kungathatha amasonto ambalwa ukuze amabhu afane nomsebenzi wokuqala.
Iwebhusayithi Yezinsiza Zokusebenza
Uma lokhu kungabonakali njengomsebenzi wesikhungo socingo, bheka lolu hlu lwemisebenzi yesikhungo sekhaya sekhaya noma amaphrofayli yenkampani yesikhungo sezingcingo zomsebenzi.