Okudingeka Ukwazi Ukuba Ngummeli Wesikhungo Sekhaya
Incazelo yomsebenzi:
Izikhungo zekholi ezingokoqobo zisebenza emsebenzini wendlu lapho abantu baqashwe khona njengesisebenzi noma basebenza njengonkontileka ozimele ukuze banikeze ucingo, baxoxe, basebenzise amakhasimende, noma izinsizakalo zokusekela tech kusuka ehhovisi labo.
Njengama-agent esikhungweni sekholi yendabuko , ama-agent e- call center asekhaya aphethe izingcingo ezingenayo kanye / noma eziphumayo futhi ngokuvamile baxoxe kanye ne-imeyili. Izinkampani zingasebenzisa ama-agent e-call centre ukuze unikeze ukwesekwa kwamakhasimende enhlanganweni yabo (isib. Amahhotela akwa-Hilton ) noma inkontileka yokuhlinzeka ngocingo lwesevisi yocingo lwezingcingo kwabanye.
Lokhu kwaziwa njengendlela yokukhishwa kwebhizinisi noma i-BPO .
Ama-agent e-call centre angakwazi ukukwenza ucingo lokuthengisa noma ukuthengisa, isevisi yamakhasimende, ukuqinisekiswa kweqembu lesithathu noma ukwesekwa kobuchwepheshe bezingcingo ezingenayo noma eziphumayo. Ngokuya kubaqashi, ama-agent anganikeza isevisi eyodwa kuphela noma umsebenzi wabo ungahluka.
Ngokuvamile i-agent yesikhungo sokushaya ucingo inikeza futhi igcina yonke imishini yehhovisi lasekhaya kanye nezinsizakalo ezidingekayo ukuze zenze lo msebenzi. Ukuze uthole isikhundla bheka loLuhlu lweMisebenzi Yesikhungo Sezingcingo
Ukwaziswa / Amakhono / Imfundo
Okuhlangenwe nakho kwangaphambili kwesevisi yamakhasimende yocingo kuyadingeka kakhulu. Ezinye izinkampani zizokwamukela isipiliyoni senkonzo yamakhasimende ekuthengiseni noma kwezinye izikhundla ezingekho zefoni. Izinkampani zifuna abafakizicelo abazithokozisa ngegrama elungile kanye nokutholakala kocingo oluhle. Ngokuvamile, amakhono ayisisekelo nezibalo zokubhala, kanye nolwazi lwezinhlelo zokucubungula amagama, kulindeleke. Kudingeka idiploma yesikole esiphakeme noma i-GED ngokuvamile.
Abaningi badinga ubufakazi bokufaneleka ukusebenzela e-US Ukuze uthole olunye ulwazi bheka le FAQ ye-Virtual Call Center
Uhlobo / Ubude Bomsebenzi
Izinkampani ziqasha ama-agent e-call center njengama-telecommuting abasebenzi kanye nabontonkontileka abazimele. Amalungiselelo okwesikhathi esithile kanye nesikhashana avamile; kepha umsebenzi wesikhathi esigcwele uvame ukutholakala.
Ukuvuselelwa
Amasheya akhokhela kusukela kumholo omncane kuze kube ngu- $ 30 ngezikhundla ezikhethekile. Imisebenzi eminingi evame ukukhokhela umholo omncane. Labo abaqashiwe njengabaqaphi abazimele bafaka izindleko ezingaphezu kwalabo abaqashwa njengabasebenzi.
Uhlobo lokukhokha kanye neFrequency
Ama-agents e-call centre aphikisiwe akhokhwa ngehora ngalinye, ngomzuzu noma ngomunye ucingo. Ngolwazi oluthe xaxa, bheka lesi sihloko Izakhiwo Zezinkokhelo Zesikhungo Sezingcingo . Iningi likhokhwa ngezikhathi ezimbili noma zamasonto onke.
Inqubo yokuqasha
Iningi lezinkampani ziqasha abasebenzi befoni basekhaya ngaphandle kokuxoxisana ubuso nobuso. Ukuhlolwa okujwayelekile kwekhono lokuxhumeka ku-intanethi nokuxoxwa kwefoni kuyasetshenziswa. Ingemuva kanye nokuhlolwa kwekhredithi kuvamile. Ezinye izinkampani zenza abafakizicelo bakhokhele lokhu.
Izidingo Zendawo / Isikhathi Esikude Ehhovisi Lekhaya
Ama-agent we-call centre akudingeki asebenze kude nehhovisi labo lasekhaya. Ngisho nokuqeqeshwa kuvame ukuqhutshwa ekhaya. Noma kunjalo, izinkampani eziningi zinezidingo zezwe futhi ziqasha kuphela ezivela emazweni athile ase-US.
Uhlelo lokuFlexibility
Phakathi kwezinkampani eziningi eziqasha izikhungo zokushaya ucingo, kunezinhlelo eziningi zamashejuli ezitholakalayo. Amanye adinga ama-agent asebenze amahora noma amahora amaningi, kanti abanye banganikeli ngeviki nakusihlwa. Ngokufanayo, ezinye zidinga ukuzibophezela okungenani kwamahora, kuyilapho abanye bengenzi iziqinisekiso mayelana namahora atholakalayo.
Iningi, ikakhulukazi labo abaqasha abontrakontrakthi abazimele, abanakho ukuvimbela ama-agent abasebenza ekhamphani ehlukile.
Ukuhlelwa Kwezingane
Labo abanezingane ezincane kuzodingeka benze amalungiselelo okunakekela izingane. Izingane kuphela ezanele ngokwabo, ngaphandle kokuphuthumayo, zingaba khona ngaphandle komunye umuntu omdala oziqondisayo. Njengoba amafoni angenantambo avunyelwe, i-agent ayikwazi ukuhamba isuka esiteshini sakhe ukuze anakekele ingane.