Isikhungo Socingo Incazelo Yobubi: Izidingo Zomsebenzi

Okudingekayo Ukuba I-Virtual or In-Office Call Centre Agent

Ngenkathi kungekho ncazelo yokusebenza yesikhungo sokushaya ucingo olulodwa ngoba yonke inkampani inezidingo ezihlukile kuma-agent ayo kanye nohlobo lwendawo ngayinye, kunezinto ezithile lapho umfakisicelo wesicelo sangaphakathi angafaka khona emsebenzini. Futhi, kuneziqu ezimbalwa eziyisisekelo kakhulu ezizobanjelwa iningi lezinkampani zesikhungo socingo. Izikhungo zekholi zasekhaya zivame ukuba nezidingo ezinzima kunamahhovisi asekelwe ehhovisi.

Funda ukuthi unayo yini okudingekayo futhi uqonde ukuthi yini ofuna ukugcizelela ekusebenzeni kwakho kwe-intanethi,

Izidingo zeJobe Basic Call Centre

• Kumelwe ube neminyaka engu-18 ubudala. Izinkampani zesikhungo sokushaya ucingo ngeke ziqashe izingane, ikakhulukazi, nakuba ezimbalwa ezisehhovisi zizokwenza.
• Kumele ube ne-diploma yesikole esiphakeme. I-GED ivame ukwamukeleka. Ezinye izinkampani zingase zithande izinga lekolishi noma okungenani imfundo ethile yasekolishi.
• Ukusebenza kwekhasimende. Izikhungo zekholi ezijwayelekile zivame ukuthola ulwazi oluthe xaxa enkonzweni yamakhasimende, kodwa lokhu kungenziwa ekuthengiseni noma emsebenzini ongewona ucingo. Imisebenzi e-office ingase iqashe umuntu ongenalo ulwazi lomsebenzi, kodwa imisebenzi esekelwe ekhaya ayifuni neze lelo thuba.
• Kungokomthetho ukusebenza ku-US, Canada noma izwe ohlala kulo. Izikhungo zekholi zasekhaya eziqasha abontrakontoni abazimele angeke zidinge lokhu. Kodwa imisebenzi yesikhungo sezingcingo zomsebenzi - yilapho i-virtual ne-office-based - ngokuvamile yenza.
• Indlela yokukhuluma okuhle. Lokhu kusho uhlelo lolimi oluhle, ukugxila okuncane kakhulu nendlela enhle yokusebenzelana nabantu.

• Amandla ukudlulisa isheke sangemuva esibugebengu. Ama-agent e-call center asekhaya kumele adlulise isheke sangemuva (okungafaka futhi isheke sesikweletu). Izinkampani ezimbalwa zicela ukhetho ukuthi zikhokhele lezi, kodwa iningi ngeke likwazi.
• Amandla ukudlulisa ukuhlolwa kokuhlola oku-intanethi. Izinkampani eziningi zizokwenza abafaki izicelo bafake ukuhlolwa kwe-inthanethi ngaphambi kokuthi bangenise isicelo. Lokhu kungase kube ukuhlolwa komuntu noma ubuchwepheshe noma kokubili. Lokhu kungase kuhlanganise ukuhlolwa kwezwi noma ucingo lwesampula, mhlawumbe ingxoxo yefoni.

Amakhono engeziwe ayadingeka ama Agent Center Center

Lezi zingadingeka yizinkampani ezithile zesikhungo sokushaya ucingo, noma zingase zikhethwe nje. Khumbula ukuthi kunciphisa kakhulu izidingo zomsebenzi lapho kungenzeka ukuthi ukhokhe. Bona okuningi ngokukhokha isikhungo sekholi .

• Ukwaziswa kwesikhungo sangaphakathi socingo
• Isivivinyo sokuthengisa
• Amakhono wekhompyutha njengokuqonda iMicrosoft Office, i-imeyli nokuxoxa ubuchwepheshe
• Ukusetjenziswa kwezwi ngeenomboro ethile yamagama ngomzuzu
• Amakhono amabili
• Amakhono amahle wokubhala nokubhala
• Amakhono akhethekile, ukuqeqeshwa noma ukunikeza amalayisense (ukwelashwa, umshuwalense, IT, njll)
• Ulwazi noma isipiliyoni embonini yenkampani
• Amanye amakolishi noma i-degree yasekolishi

Isidingo se-Virtual Call Agent kuphela Izidingo

• Hlanganisa izidingo ezithile zehhovisi lasekhaya (Bheka izidingo zehhovisi lekhaya lasekhaya lokushaya ucingo )
• Ukuthengwa kwemishini ekhethekile njengesihloko sekhanda
• Amandla okuya endaweni ethile njengezikhathi
• Ukuhlala endaweni ethile (ngisho nemisebenzi engadingi ukuhamba)

Ucabanga ukuthi unezinto zokuba i-agent yesikhungo socingo? Funda kabanzi kule FAQ Yesikhungo Sekhaya . Bese, hlola lolu hlu lwemisebenzi yesikhungo sekholi .