Ngendlela efanayo, impendulo engalungile noma engekho kahle eyakhayo yukudla kokulala ubusuku nokucindezeleka okukhulu emiphakathini yabantu ngaphesheya kwendawo yokusebenza.
Ezimweni eziningi zokuqeqesha, amaklayenti amanengi akhathalela kakhulu amandla kanye nomthelela wokuxhumana kwabo nsuku zonke namalungu eqembu. Lokhu kubalulekile ngokukhethekile uma kuziwa kulabo abaphathi nabaholi abanezimiso zokubukela ezingenasici. Kungakhathaliseki ukuthi inhloso yimuphi, ukuphendula okungalungile nokwakhululwa kungahle kube yingozi nakakhulu. Cabangela indaba kaJohn echazwe ngezansi.
Imiphumela emihle igcizelele Izenzo Zokuxhumana Ezimbi Zomphathi ... ngokungafani:
Enye inkinga enkulu yokuqeqeshwa iklayenti, "uJohn," ube nedumela njengenjaja engekho nonsenseense ngesitayela esinolaka lokushayela imiphumela. Ngesikhathi uJohn ezuza i-boss entsha-i-vice-president ehlukanisayo ebizwa ngokuthi uRick, ngemuva kokuhlanganiswa, uRick ekuqaleni wazisa ikhono likaJohane lokuletha izinombolo ezifanele nezindleko, kodwa emva kwesikhathi, kwacaca ukuthi akuwona wonke owayeseqembu likaJohn .
I-Morale yayincane futhi inzuzo eqenjini yayiyi-barometers ebalulekile kakhulu ebalulekile yokusebenza komphathi.
Ngesikhathi sokuxoxwa kwe-exit nenkanyezi encane ehamba phambili eqenjini likaJohn, uRick ukhumbula ukuthi uyethuka ngokufaka: "Ukusebenzela uJohn kuyinkimbinkimbi yokuphila nsuku zonke. Uhlakaniphile ngokumangalisayo futhi udinga ukusebenza kuwo wonke umuntu futhi kuhle. Lapho azilimaza khona, unempendulo yakhe. Uhlala egxeka umsebenzi wethu kodwa ngokungajwayelekile uyasinika imininingwane eyanele yokwenza ngcono. Abantu bayakuqonda njengento eqhubekayo yokunciphisa futhi beyiklolodela futhi bakhathele. "
Ngemuva kokuba uRick ecele usizo lokulungisa lesi simo, isikhathi esiningi sasiqalile ekuqaleni kokuhlanganyela ukulalela uJohn nabantu bakhe nokumbona esenzweni. Nakhu okubonwayo nokuzwa:
- Amalungu eqembu likaJohane amesaba ngempela. Bayaqonda ukuthi uma benza okuthile okungalungile, babezokuzwa ngakho. Njengomsebenzi oyedwa owanikezela: "Wonke umuntu uzokuzwa ngakho-uJohn uhamba naye."
- Ngemva kokuxoxa neqembu, ngichitha isikhathi ngibona uJohn esenzweni ngesonto elilodwa. Akungabazeki ukuthi wayengumuntu ohlakaniphile (professional), oqhutshwa ukukhiqiza imiphumela emihle yokuqina kwakhe. Ngaphezu kwalokho, ngabona ukuthi wayethanda ngempela futhi wazisa amalungu akhe, kodwa leyo mizwelo emihle yayilahlekile eminye imikhuba emibi yokwazisa .
- UJohn wayekhawuleza ukugxekwa kodwa wanikeza okuncane kokufaka indlela yokuthuthukisa. Iningi lokuxhumana kwakhe kwakuyizigidi, hhayi izingxoxo, futhi uJohn cishe wayengakaze anikele ngempendulo enhle. Abasebenzi bakhe bavame ukusebenza ukuze bamgweme, ikakhulukazi uma kunenkinga ngoba abafuni ukumema enye ye-tirades yakhe engokomzwelo.
Ukuqashelwa yisinyathelo sokuqala sokubuyisela
UJohane waqala ukumangala ngempendulo yakhe empilweni yakhe futhi ekugcineni wanikeza ukuzivikela okubuthakathaka: "Ngiyavuma ukuthi ngingumuntu onomzwelo. Ngakhulela ekhaya lapho bekhala khona ukuthi sixhumana kanjani, futhi abazali bami abazange babekezelele ukusebenza okungalungile esikoleni ezemidlalo noma ekuphileni. Uma sishaya, sazwa ngakho. "
Lapho uJohn eqonda ukuthi indlela yakhe yokuxhumana yayithinta kanjani amalungu akhe, wazisola ngobuqotho imikhuba yakhe emibi. Kwakuyiphi isifaniso kumlingiswa wakhe, wavuma ukucela ukuqeqeshwa ngempendulo futhi ahlanganyele ithimba lakhe ekuqapheliseni intuthuko yakhe futhi ebambe iqhaza ekuthuthukiseni ukucaca kwakhe, ukuzwelana nokusebenza ngokugcwele. Wayiqeda inqubo ngokubiza umhlangano weqembu futhi echaza lokho ayekufundile nokwenza ngcono. Wabe esehlangana nomunye wabadlali bakhe futhi waxolisa.
Ngesikhathi uJohn esaxoshwa ekukhiqizeni imiphumela futhi usebenza ngesivinini esisodwa: ngokushesha, amalungu eqembu lakhe kanye no-boss bonke bayavuma ukuthi amakhono akhe okukhulumisana asethuthukile kakhulu. "I-Morale ikhuphukile, inzuzo yehle futhi uJohn ubeke umzamo omkhulu ekuthuthukiseni ukulethwa kwempendulo yakhe kanye nokukhulumisana kwansuku zonke njengoba enza ekwenzeni imiphumela emihle yenkampani yethu," unikeze umphathi wakhe, uRick, izinyanga eziyisithupha ngemuva kokubonisana.
Izifundo uJohane azifunda futhi azisebenzisa zifundisa wonke umphathi ezama ukuthuthukisa ukusebenza kwakhe.
Izifundo Zemibuzo Evela KuJohane Yonke Imenenja Kufanele Yamukele
1, Lalela ngaphezu kwakho ukukhuluma nsuku zonke.
2. Uma kufanele ukhulume, cela imibuzo.
3. Gcina iphephandaba noma i-log yenani lezikhathi ngosuku unikeza imiyalo ngokuphambene nemibuzo yokubuza. Zama ukugxilisa isilinganiso sendawo ngokuthanda imibuzo.
4. Ungalokothi ukhale, kungakhathaliseki ukuthi isimo sakho sibuhlungu kanjani noma siqine.
5. Uma izinkinga zenzeka-futhi zenza nsuku zonke-zicela ukufakelwa futhi zibuze umuntu ukuthi ufuna ukulungisa kanjani inkinga ngokumane ekhishwe ama-oda.
6. Uma usubonile ukuziphatha okufanelwe nempendulo eyakhayo, gxila ekuxhumeni ukuziphatha kwebhizinisi esikhundleni sokuzenza kube ngumuntu siqu.
7. Njalo, njalo, kuhilela njalo umamukeli wempendulo enkulumweni yokukhulumisana ukuqinisekisa ukucaca kwesimo kanye nokuthuthukiswa kokubili kwesisombululo.
8. Khipha impendulo enhle kakhulu kaningi kunempendulo eyakhayo.
9. Cela impendulo kwimpendulo yakho. Zama le mibuzo njengabaqalayo:
- Ingabe uzizwa uhlonishwa ngenkathi izingxoxo zethu nezingxoxo zempendulo?
- Ingabe unomuzwa wokuthi ngiyazisa imibono yakho kanye nokufaka kwakho lapho sisebenza ngezinkinga nezixazululo?
- Ingabe impendulo engikunika yona inikeze ngesikhathi futhi iyasebenza?
- Ingabe impendulo yami eyakhayo isekela ukufunda nokukhula kwakho?
- Ingabe sikhuluma ngendlela ukusebenza kufanele kubheke ngayo esikhathini esizayo?
- Ngilandela yini izingxoxo zethu zempendulo?
- Ingabe ngikunikeza njalo impendulo enhle kwimpumelelo yakho?
- Ngingayithuthukisa kanjani impendulo yami kuwe?
I-Bottom-Line manje
Ngokudabukisayo, akuwona wonke umphathi okhuthazwa njengoJohn ukuthuthukisa. Ukuguquka kukaJohane kwakuyisivumelwano sokuzibophezela kwakhe empilweni yakhe yobuchwepheshe nokuhlonipha ngempela abasebenzi bakhe. Ngomzamo omkhulu, wasuka ekubeni ngumphathi we-mercurial, oshisa kakhulu okhulumayo isitayela sakhe sokuxhumana esasilimazayo kunokuba siphumelele, ukukhonza njengomphathi ophumelelayo owasekela ukukhula kwamalungu eqembu lakhe.
Ingabe yisikhathi sokuba ubuze imibuzo ebalulekile ngenhla, futhi uhlole ukuthi unesihluku noma unomusa ekuxhumaniseni kwakho ukuphathwa?