Lesi sihloko sinikeza eminye imigomo nemigomo eyisisekelo yokulinganisa imisebenzi yebhizinisi.
Izincazelo
Ukuqala, sizochaza amagama ambalwa.
Sisebenzisa "isilinganiso" njengezenzi, hhayi isabizo futhi "isibonakaliso" njengebizo, hhayi isikhangiso.
- Ukulinganisa: Isenzo sisho ukuthi "ukuqinisekisa ukuthi izilinganiso"
- Isilinganiso: Isibalo, ubukhulu, noma imali etholakalayo ngokulinganisa "
- I-Metric: "Isilinganiso sokulinganisa."
- I-benchmark: "I-standard evamile abanye abangalinganiswa ngayo."
Ngakho-ke siqoqa idatha (izilinganiso), sinqume ukuthi lezo zizoboniswa kanjani njengezinga elijwayelekile (metric), futhi uqhathanise ukulinganisa kumbe uphawu lokuhlola inqubekela phambili. Isibonelo, silinganisa imigqa yekhodi ebhaliwe ngumlimi ngamunye ngesikhathi sesonto. Silinganisela (sibalo) inani lezimbungulu kule khodi. Sakha "izimbungulu ngezinombolo eziyinkulungwane zekhodi" njenge-metric. Siqhathanisa imetrikhi ngayinye yomqambi ngokumelene nesibonakaliso "sokungaphansi kwe-1 iphutha (bug) ngemigqa yemikhodi eyizinkulungwane".
Okufanele Ukulinganisa:
Linganisa leyo misebenzi noma imiphumela ebalulekile ekufezeni ngempumelelo imigomo yenhlangano yakho.
Izinkomba Zomsebenzi Oyinhloko , owaziwa nangokuthi i-KPIs noma Izinkomba Zempumelelo Eyinhloko (KSIs), siza inhlangano ukuthi ichaze futhi ilinganise leyo misebenzi esekela ukwenza inqubekela phambili ekufinyeleleni imigomo.
Ama-KPIs ahluke kuye ngokuthi inhlangano. Ibhizinisi lingase libe neyodwa ye-KPIs yalo iphesenti yemali engenayo evela ekubuyiseni noma ephinda amakhasimende.
Umnyango wezinkonzo zamakhasimende ungalinganisa iphesenti lamakholi wamakhasimende aphendulwa ngomzuzu wokuqala. Isikhombi Sokusebenza Esiyinhloko senhlangano yentuthuko ingaba yinani leziphambeko kukhodi yabo.
Kungadingeka ukuthi ulinganise izinto eziningana ukuze ukwazi ukubala amamethrikhi kuma-KPI akho. UMnyango uzodinga ukulinganisa (ukubalwa) ukuthi zingaki izingcingo ezitholayo ukukala inqubekela phambili eya kwi-Customer Service KPI. Kumele futhi kulinganise ukuthi kuthatha isikhathi eside ukuphendula ucingo ngalunye nokuthi mangaki amakhasimende anelisekile ngensizakalo ayitholile. Umphathi Wezinkampani Zamakhasimende angasebenzisa lezo zinyathelo ezihlukahlukene ukubala iphesenti lamakholi wamakhasimende aphendulwa ngomzuzu wokuqala futhi ukukala ukusebenza okuphelele ekuphenduleni izingcingo.
Indlela Yokulinganisa:
Ukulinganisa kwakho kubaluleke kangakanani njengokulinganisa kwakho. Esikhathini esandulele, singakwazi ukukala inani lamakholi ngokuthi uMmeleli wesevisi weKhasimende (CSR) abale amakholi abo bese etshela umphathi wabo ekupheleni kosuku. Singaba nomsebenzisi obala inani lamakholi adluliselwe emnyangweni. Indlela engcono kakhulu, nakuba iyabiza kakhulu, kungaba ukuthenga uhlelo lwesofthiwe ebala inani lamakholi angenayo, lithatha ukuthi kuthatha isikhathi eside ukuphendula ngayinye, amarekhodi aphendule ucingo, futhi alinganisa ukuthi ucingo lufeze isikhathi eside kangakanani.
Lezi zilinganiso zikhona zamanje, zinembile, ziphelele, futhi zingenamsebenzi.
Ukuqoqa izilinganiso ngale ndlela kwenza umphathi ukubala iphesenti lamakholi wamakhasimende aphendulwe ngomzuzu wokuqala. Futhi, inikeza izilinganiso ezengeziwe ezingamsiza ukuba aziphathe ekuthuthukiseni iphesenti lamakholi aphendule masinyane. Ukwazi izikhathi zokushaya ucingo kwenza umphathi ukubala uma kunabantu abanele ukufinyelela umgomo. Ukwazi ukuthi yiziphi i-CSR eziphendula izingcingo eziningi ezikhomba ubuchwepheshe bomphathi obungabelwa nabanye abameleli.
Indlela Yokusebenzisa Izindlela:
Ngokuvamile, lezi zilinganiso ziyasetshenziswa njengengxenye yoHlelo Lokuqhubeka Oluphuthumayo njengomjikelezo weShewhart.
- Izinhlelo ezifanayo zisetshenziselwa izinkampani eziningi ezimboni ezahlukene futhi zinikezwa ngamagama ahlukene, kodwa umgomo ofanayo - ukukala izici eziyinhloko nokuzithuthukisa.
- Ukwakha I-Operating Management Magazine: Linganisa, Thuthukisa, Phinda
- Isikhungo se-Arroyo RAND: Chaza-Ukulinganisa-Ukuthuthukisa
Kubalulekile ukuthi uxhumane nemetrikhi yakho kokubili phezulu nangaphansi kwenhlangano . Umphathi wakho ufuna ukwazi ukuthi kwenzekani, kodwa abasebenzi bakho kudingeka bazi futhi. Abashukunyiswa ukuthuthukisa ngaphandle uma beyazi ukuthi benzani. Ngaphezu kwalokho, eziningi iziphakamiso zendlela yokuthuthukisa zizovela kuzo.
Ithimba leposi kanye nemiphumela ngamanye , kungaba ku-intanethi noma ngokulenga amashadi odongeni. Sebenzisa amashadi wephayi, amashadi womugqa, amashadi okushayela amashayeli , namanye amagrafu ngokushesha, kalula, futhi ngokubukwayo ukuxhumana ngamamethrikhi.
Buyekeza imethrikhi yakho bese uwasebenzisa ukuqondisa izinqumo zakho . Ngama-metrics akho endaweni, ungatshela ukuthi yimaphi amaqhinga asebenzayo nokuthi awunjalo. Uma wenza ushintsho, usebenzisa amamethrikhi ukutshela ukuthi ushintsho lungcono yini izinto noma cha.
Uma amamethrikhi abonisa ukuthuthukiswa, wabelana ngaleyo mpumelelo kuwo wonke umuntu . Tshela abasebenzi bakho. Tshela umphathi wakho. Tshela umfana ohlangana naye ehholo. Futhi ungakhohlwa ukuvuza abantu ababenomthwalo wempumelelo, ngisho noma kungumlando wezisho ngemuva.
Linganisa Ukuphatha:
- Linganisa okubalulekile.
- Shicilela amamethrikhi akho kanye nezithenjwa.
- Ukuvuza abantu ngokudlula imigomo yabo.
- Futhi-ke qhubeka ulungisa amethrikhikhi.
Ingenhla:
Ubuciko nesayensi ekwakheni izinkomba zokusebenza eziyinhloko ezingaphezu kwamandla alokhu okuthunyelwe, noma kunjalo, imisebenzi yokulinganisa kanye nemiphumela iyisinyathelo esiyisisekelo. Futhi nakuba ungenakukwazi ukuphatha lokho ongakulinganisi, qaphela ukuthi izilinganiso zakho zigcizelela imisebenzi ethile ngaphezu kwamanye okubaluleke ngokulinganayo kodwa imisebenzi engaqinisekisiwe.
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