Okwenza Udinga Amakhono Okulalela Okuhle

Yiba Umlaleli Osebenzayo futhi Uthuthukise Umsebenzi Wendawo Yomsebenzi

Eminyakeni eminingi edlule kwakukhona isimemezelo senkonzo yomphakathi esakhuluma ngokubaluleka kwamakhono okulalela okuhle. Kwafuna ukuchaza umehluko phakathi kokulalela nokulalela. Lapho ukuzwa kuyinhlangano engokomzimba-empeleni enye yezinzwa zethu ezinhlanu-ukulalela kuyinkhono. Kungenzeka ukuba nenye kodwa hhayi enye. Umuntu ozwa ukukhubazeka angaba umlaleli omkhulu uma elalela ulwazi oluthile oludluliselayo ngaphandle kokuthi bangakwazi ukusebenzisa umqondo wabo wokuzwa ukuthola umlayezo.

Ngokufanayo, umuntu ozwa kahle kakhulu angaba umlaleli ompofu.

Ngo-1991 iKhomishana Yomnyango Wezobambiswano Emnyangweni Wezabasebenzi wase -United States ekufinyeleleni Amakhono Okudingekayo (SCANS) yabona amakhono ayisihlanu namakhono ayisisekelo amathathu okubalulekile kulabo abangena emsebenzini. Ukulalela ngokugcwele ngenye yalezo zakhono zamasisekelo. Kuyinto ikhono elithambile , okuyisici somlingiswa noma ikhwalithi yomuntu umuntu angazalwa nayo noma angayithola ngokusebenzisa imfundo, umsebenzi, noma okuhlangenwe nakho kokuphila.

Amakhono wokulalela avumela abantu, kungakhathaliseki ukuthi bangenisa kanjani ulwazi, ukuqonda lokho abanye abakushoyo. Ukuze uyibeke emibhalweni elula, kungenzeka ikuvumele ukuthi uqonde ukuthi umuntu "ukhuluma ngani." Cabanga ukuthi ukuba umlaleli okhuthele kungakwenzela kanjani emsebenzini?

Indlela Amakhono Okulalela Okuhle Angathuthukisa Ngayo Ukusebenza Kwakho Emsebenzini

Amakhono okulalela okuhle azokusiza ukuba wenze umsebenzi okhiqizayo.

Bazokuvumela ukuba:

• ukuqonda kangcono izabelo nokuthi yini umphathi wakho alindele kuwe;
• ukwakha ubudlelwano nabasebenzi osebenza nabo, abaphathi, namakhasimende ngoba wonke umuntu ufisa ukuqondwa;
• bonisa ukusekelwa kwabanye;
• sebenze kangcono esimweni esisekelwe eqenjini;
• ukuxazulula izinkinga namakhasimende, osebenza nabo, kanye nabaphathi;
• phendula imibuzo; futhi

• thola incazelo yangempela yalokho abanye abakushoyo.

Indlela Yokuba Umlaleli Osebenzayo Futhi Ubukeke Njengomunye

Abantu abaningi abazalwanga ngamakhono okulalela okuhle. Ngisho nalabo abayizilaleli ezinhle ngezinye izikhathi bahlanganyela ekuziphatheni okwenza kubonakale kungaboni ukunakwa. Amathiphu alandelayo azokusiza ukuthi ufunde ukuthi ungaba kanjani umlaleli okhuthele, futhi ubheke njengeyodwa:

• Londoloza Ukuxhumana Kwamehlo: Uma ubheka umuntu iso, awukho ukhetho kodwa ukulalela. Futhi ngeke kube khona umbuzo mayelana nokuthi wenza kanjalo.
• Ungaphazamisi uSomlomo: Gcina imibuzo yakho namazwana kuze kube yilapho isikhulumi sigcina ukukhuluma futhi ungakwazi ukugaya amagama akhe.
• Hlala njalo: Ukukhokhwa kukubheka ubheke.
• I-Nod Inhloko Yakho: Lokhu kubonisa isikhulumi ukuthi uthatha ulwazi ayithumelayo.
• Qaphela Ama-Non-Verbal Cues: Ukunaka lokho okwakushiwo isikhulumi kubalulekile njengokulalela amagama akhe. Bheka izinkulumo ezingezona amazwi ezifana nesimo sokubukeka nesimo sokuma ukuze uthole isihloko esigcwele sokwaziswa okukhulunywa yisikhulumi.
• Uncike KuSomlomo : Uzobonakala ukhona, futhi empeleni uzoba, uhlanganyele.
• Phinda imiyalo bese ubuza imibuzo efanele: Uma isikhulumi sesiphelile ukukhuluma, phinda imiyalelo yakhe ukuqinisekisa ukuthi uyawaqonda. Lesi yisikhathi esihle sokubuza imibuzo uma unayo.

Izithiyo zokulalela

Uma ulandela lawo mathiphu, kufanele ube umlaleli ongcono, kodwa izithiyo eziningana zingangena endleleni, kufaka phakathi:

• izinkanuko zakho noma ubandlululo;
• ukwehluleka ukuqonda isikhulumi ngenxa yegama lesinye isizwe;
• ukungakwazi ukuzwa ngenxa yomsindo wesizinda;
• ukukhathazeka, ukwesaba, noma intukuthelo; futhi
• isikhashana sokunakekelwa.

Uma uhlangabezana neyodwa noma ngaphezulu yale mabhuloho, kufanele uzame konke okusemandleni akho ukunqoba. Isibonelo, cela othile ngegama elimnene ukukhuluma kancane kancane. Hambisa endaweni ekhulile lapho umsindo wangemuva uphazamisa ikhono lakho lokuthatha lokho isikhulumi esishoyo. Kuyoba nzima ukunqoba ukungabi nabandlululo noma ubandlululo kunokuba ubhekane nezinye izithiyo, kodwa ukwazi ukuthi yindawo enhle yokuqala.

Ukulalela Kuqala Ekuqaleni

Uma unezingane, uyazi ukuthi kunjani ukuzizwa sengathi ukhuluma nodonga.

Izingane zikwazi ukubonakala zikulalele ngenkathi empeleni zingayinaki nhlobo. Nakuba lokhu kungadlula njengoba bekhula, kubalulekile ukusiza izingane zihlakulele amakhono okulalela okuhle ekuqaleni. Bazokwenza ngcono esikoleni, futhi uzogcina impilo yakho. Njengoba umbiko we-SCANS ubonisa, amakhono okulalela okuhle azolungisa izingane ukuba ziphumelele emsebenzini kubasa. Nazi ezinye izinto ongayenza:

• Uma utshela ingane yakho ukuthi yenza okuthile, cela ukuthi iphinde ibuyele imiyalelo yakho.
• Fundisa ingane yakho ukugcina iso lokuxhumana lapho ukhuluma noma ulalela umuntu.
• Funda ngokuzwakalayo ingane yakho bese uyihlanganyela engxoxweni ngalokho okufundile.
• Yenza ingane yakho ibe nemisebenzi efanelekayo ekhuthaza ukulalela okuhle.