I-BPO imele "ukukhishwa kwebhizinisi ngokukhipha imali," yilapho inkampani ikontisana nomhlinzeki wangaphandle ngezinsizakalo noma emuva kwezinhlelo zehhovisi. Amafemu anikezela lezi zinsizakalo ngokuvamile abizwa ngokuthi "i-BPOs". Lezi zinkampani zinikeza izinsizakalo ezifanayo ukuthi inkampani ingase iqashe abasebenzi ngaphakathi endlini (noma mhlawumbe inkontileka yabazimele), kodwa i-BPO ingayenza ngokuncane.
Izinkampani eziningi ze-US zithatha isiteleka se-BPO emisebenzini ye-outsource kwezinye izingxenye zomhlaba lapho abasebenzi bengabizi khona, njengeNdiya noma iPhilippines.
Kodwa-ke, ama-BPO angase aqashe abasebenzi base-United States noma eCanada, lapho inkampani iklayenti ifuna ukuba nabasebenzi baseNyakatho Melika kodwa ayifuni ukuqasha futhi iqashe yona ngokwayo.
Lezi zisebenzi ze-BPO zihlala njalo-kodwa hhayi njalo-izikhundla ezihlala ekhaya ngoba abasebenzi basekhaya bangase bashibhile kakhulu eqenjini le-BPO ukulondoloza. Le misebenzi ingaba yikontrakta ezizimele noma abasebenzi. Lokhu ngezinye izikhathi kuthiwa ukuhlala ekhaya noma ukuhlala ekhaya.
Izinhlobo zezinsizakalo ze-BPO zinikeza kakhulu. Lezi femu zingasebenzisa ama-agent e-call center, ama-operators wokufaka idatha, abhalisi be- transcription , abahumushi noma ama-akhawunti.
Izinhlobo zemisebenzi ye-BPO Ekhaya
Amasevisi Ezingcingo
Enye yezinqubo zebhizinisi ezivame kakhulu ukuba zikhishwe e-United States umsebenzi wesikhungo socingo . Futhi ngenkathi iningi lemisebenzi yokufaka isikhungo sezinkampani empeleni kuzindaweni zokufonela izitini nezidaka, inani elikhulayo lama-BPO lisebenzisa ama-agent center centre based based. Lezi zingaba yizikhundla zomsebenzi noma izinkontileka ezizimele.
Ngezansi kukhona amanye ama-BPO esikhungo sezingcingo eziqasha abasebenzi basekhaya e-United States:
- Alorica
- Ukufinyelela kwe-Alpine
- Isikhungo sokuxhumana se-ARO
- Ukuguquka
- LiveOps
- Sitel
- I-TeleTech @ Ikhaya
- I-Aspire Lifestyles
- Izixazululo zokusebenza
Ukungena kwedatha nokubhaliselwe
Ukungena kwedatha kungenye uhlobo olujwayelekile lomsebenzi ama-BPO ahlinzeka ngamakhasimende abo, futhi imisebenzi eminingi kule ndawo yisekelwe ekhaya.
Ngokujwayelekile umsebenzi wemisebenzi yasekhaya ekungeneni kwedatha kungokwenkontileka ezizimele. Ngokuvamile bakhokha ingxenye ngayinye, engasho okungenani kunamholo omncane. Izinkampani eziningi zokungena kwedatha zisebenzisa ukusetshenziswa kwezixuku ukusabalalisa umsebenzi otholakala kuwo wonke umuntu, osebenza kude. Ukurekhoda kudinga ikhono elengeziwe futhi ngokuvamile ukhokhela kangcono kunokungena kwedatha .
- Konke Mayelana Nokungena Kwemininingwane Ye-Inthanethi
- Uhlu Lokungena Emisebenzini Yedata
- Imisebenzi yokuThunyelwa ekhaya
I-BPO yezokwelapha
Izibhedlela, imikhuba yezokwelapha kanye nezinkampani zomshuwalense ngokuvamile zivumelwano neBPOs ezikhethekile ezinkampanini zezokwelapha ezihlobene nezokwelapha, njengekhodi yezokwelapha, ukukhokha nokubhaliselwa.
- I-Coding yezokwelapha
- Ukunyatheliswa Kwezokwelapha
- Imisebenzi Yesikhungo Sezokwelapha
- Ezinye Imisebenzi Yezokwelapha Ekhaya
Ukubika / Ukugcinwa Kwezincwadi
Ukubika kanye nokugcinwa kwemisebenzi yiwona msebenzi ovame ukukhishwa kwi-BPOs. Noma kunjalo, ama-BPO ambalwa asebenzisa abasebenzi basekhaya kulolu hlobo lomsebenzi. Kodwa, uzothola abambalwa kulolu hlu lwemisebenzi yokubala ekhaya .
Ezinye Imisebenzi ye-BPO
Ama-BPO amaningi adinga izisebenzi ezimbili zezinhlelo ezihlukahlukene ezifana nokuhumusha, ukubumbana kwezwe, nokuhlola ukuhlola.