Ukubheka Kwezezimali
Leli cala lihambelana kakhulu nabasebenzi bezezimali ngoba imiphumela yezimali igeleza kusukela ekuthengeni izinqumo zabathengi, abanqobile noma abalahlekelwa yikhwalithi yamakhasimende, noma yiziphi ababhekana nazo ngokuqondile, ezitshelwe ngabangane nezihlobo, noma ufunde mayelana nezincwadi ezifana nemibiko yabathengi .
Bheka ingxoxo yethu nge -scorecard elinganisiwe , uhlaka lokuhlaziywa lokuphatha oluzama ukugxila kubashayeli abakhulu bokuzuza, okufaka phakathi kwamakhasimende nokunethezeka kwamakhasimende. Ngokusobala, inkampani kulolu cwaningo isifundo noma ayizange ithengise indlela yokulinganisela ye-scorecard, noma ihlulekile ukuyisebenzisa kahle.
Ukwengeza, izinkampani ezingatshalanga enkonzweni yamakhasimende zingathola inzuzo ephezulu phakathi kwabasebenzi bekhasimende, okwenza inkinga ibe nzima nakakhulu. Abasebenzi abanamazinga aphezulu ngeke bathande ukuhlanganiswa nomhlinzeki wesevisi angaphansi. Ngaphezu kwalokho, bambalwa abasebenzi abazokujabulela ukubhekana njalo namakhasimende anomsindo, ethukuthele ekusebenzeni kabi.
Inkinga Yemboni
Izinsiza zocingo namuhla ziyaziwa kakhulu ngamasistimu anqatshiwe, ahlukaniswe futhi ahlonishwe kakhulu okuyi-akhawunti yokukhokha, ukufakwa kwe-order, ukugcwaliswa kwe-oda, ukukhathazeka ukubika, nokulandelela ithikithi lezinkathazo, kanye nezikhungo zezingcingo ezihlakazekile ezweni lonke nokuxhumana okungaphakathi okubi, isiko le-buck-ukudlula kanye nokuntuleka kokulandela uma kuziwa ngesinqumo sesikhalazo, kanye nabasebenzi abasebenzisa amakhasimende abaqeqeshiwe, ngisho nasezingeni lokuqondisa.
Ngaphezu kwalokho, isevisi yamakhasimende ayisebenzi kahle ezinkampanini eziningi, okwenza izikhathi zokulinda zibe nehora noma ngaphezulu.
Lokhu kungumkhiqizo omubi wokuhlukana kuka-1984 we-AT & T eduze nendawo-mkhulu enkonzweni yocingo, kanye nokwehlukaniswa okuncane okulandelayo kwesevisi yocingo. I-Bell ye-Old System, ngokuphambene, yayiziwa kabanzi njenge-paragon yenkonzo yamakhasimende, nabasebenzi abaphila bukhoma nabasebenzi bezinsizakalo okulula ukufinyelela, nezinkinga ezixazululwe ngokushesha.
Imininingwane
Ukufakwa kwe-oda okuhlanganisiwe yokuthuthukiswa kwensizakalo evela kusevisi yocingo evamile yocingo yocingo ebizwa ngokuthi i-POTS ebizwa ngokuthi i-POTS embonini parlance) efonini ye-fiber optic, i-intanethi ne-cable cable service service ishiywe ikhasimende, naphezu "Isiqiniseko Sokungakhathazeki" izincwadi zokuthengisa zenkampani, nalezi zinselele:
- Izwi lokudayela linqunywe amahora angu-18 ngaphambi komshini wenkonzo, ngaphandle kokuxwayiswa kwangaphambili.
- Ikholi yokudayela iphelelwe ngamahora angu-112.
- Ukubeka izingcingo ezihlukene ezingu-22 enkampanini yocingo ukulungisa isimo.
- Ukuchitha isikhathi esingaphezu kwamahora angu-12 ngokuhamba ngefoni nabasebenzi abangaphezu kuka-50 bezinkampani zocingo ezinsukwini ezingu-5 emizamweni yokubuyisela ithoni ye-dial (inkampani yenza ukulandela i-agent yenkampani yamakhasimende ethile engenakwenzeka).
- Izikhathi eziyisikhombisa ezithembisiwe zokubuyisela ithoni yokudayela engabanjwanga, futhi kungekho okulandelwayo kubasebenzi bezinkampani zethembisayo.
- Abantu ababili kuphela bezinkampani zocingo noma izinombolo zocingo lapho amakhasimende akhulume khona abonisa isithakazelo ekubanjeni ubunikazi benkinga yakhe futhi abone ekuxazululeni.
- I-"Live Live 24/7 tech support" njengoba ithenjisiwe emakethe yokuthengisa ngensizakalo ye-fiber optic empeleni yabonakala ingatholakali ngaphambi kuka-8 AM ngosuku lwesonto, ngoMgqibelo ebusuku, nangeSonto ekuseni.
Isiqiniseko se-Phony
Ihhovisi likaSihlalo kanye ne-CEO kamuva lizokudabuka ekudalweni (okusekelwe ngenhla) ukuthi ukwesekwa kwezobuchwepheshe kungaphezulu kokusebenza kwe-24/7.
Ukulahlwa okubuhlungu kweKhasimende
Iphuzu eliphansi elithile kule nkonzo yamakhasimende odyssey yilapho, emva kokulinda ukubamba isikhathi esingaphezu kwehora ngoMgqibelo ntambama, ikhasimende lagcina likhulume nomuntu okuthiwa yi-Escalation Manager eyathi (a) wayengenakho ukufinyelela kunoma yikuphi ukulandelela izinkinga uhlelo oluzoqukatha noma yimaphi amanothi avela kwabasebenzi bamakhasimende ngamakholi wangaphambilini wamakhasimende, nokuthi (b) ikhasimende empeleni linenkinga yokukhokha, nokuthi ngaleyo ndlela kwakudingeka akhulume nomnyango wokukhokha. Umphathi we-Escalation wathumela ucingo emnyangweni wokukhokha, okuyinto (njengoba wayengazi ngempela) ivaliwe ngempelasonto, ngaleyo ndlela iphelisa ucingo.
Uchwepheshe wezezimboni ozimele obuyekeze leli cala ukholelwa ukuthi le menenja wayesebulima kakhulu ukusiza, futhi wenza izizathu ezimbili ezingamelana nokuhlola. Emafenini anesiko esinamandla sokugxila kwekhasimende , noma ubani owenze into enjalo kumakhasimende uzoxoshwa ngaso leso sikhathi, njengesibophezelo kanye nesenzo sokunciphisa inani.
Abalawuli ababizwa nge-In
Ekugcineni, emva kokufaka isikhalazo esisemthethweni ebhodini lakhe lombuso wezinsiza zomphakathi, ekugcineni umthengi uthole inkinga ehleliwe. Ukwengeza, kucacile ukuthi, uma ikhasimende engazange lenze ukuxazulula le nkinga ukugqithisa isikhathi esigcwele izinsuku ezingu-5, wayengakaze athole ithoni yokudayela.
I-PostScript
Umakhelwane walo mthengi ofanayo, okwamanje, ulokhu ethola izaziso mayelana nokuntuleka kokukhokha naphezu kokuhlola okukhanseliwe ukufakazela ngenye indlela. Ukuthola isevisi kubuyiselwe kuye kwamthatha amakholi afanayo, kuphela ukuthi izaziso ezingenayo ziqhubeke. Lezi zinkinga zaphumela ngemuva kokucela ukuthi i-akhawunti iguqule egameni lakhe, ngemuva kokufa komyeni wakhe.
Le nkinga ibonakala iyandakazeka futhi yaziwa kakhulu, isekelwe ebufakazini bokuqala futhi ihole abazuzi abaningi bezindawo ukuba bangenzi umzamo wokushintsha igama lokukhokha ngemva kokufa.