Umsebenzi Wephrofayela Yomsebenzi Wasekhaya
I-Apple Inc. (eyaziwa ngokuthi i-Apple) yinkampani ye-American multi-national technology e-Cupertino, eCalifornia, eyakha, ivula, iphinde ithengise umthengi kagesi, isofthiwe yekhompyutha, amasevisi e-intanethi namakhompyutha akhe. Ngokuqinisekile uyazi imikhiqizo yazo efaka i-iPhone, i-iPad, i-iPod, i-iMac, i-Apple TV, i-iTunes kanye nesistimu yokusebenza ye-iOS, okuhlangene, ngokuqinisekile, ishintshe yonke impilo yethu.
Mayelana ne-AppleCare
Iningi le-hardware le-Apple liza newaranti enomkhawulo onyaka owodwa kanye nezinsuku ezingaphezu kwezinsuku ezingu-90 zokuxhaswa ngocingo lwezobuchwepheshe, olunikezwa i-AppleCare. Imikhiqizo ye-AppleCare kuphela ikunika isevisi eyodwa-stop kanye nokwesekwa kusuka ochwepheshe be-Apple, ngakho-ke izinkinga eziningi zingaxazululwa ngocingo olulodwa. Bawunqobe imiklomelo eminingi yokusebenza kahle, kufaka phakathi isifundo sokwaneliseka kwamakhasimende kaJD Powers iminyaka eminingi elandelanayo.
Iningi lamisebenzi yamakhasimende ase-AppleCare asekhaya, okuthiwa i-Apple At-Home Advisors, yizindawo zokuxhumana zendawo (okubandakanya ingxoxo).
Mayelana ne-Apple At-Home Advisors
Imisebenzi ye-Apple At-Home Advisor yizikhundla ezigcwele noma eziyingxenye yesikhathi sokuqasha esikhungweni sezingcingo , hhayi njengabontrakti abazimele. Njengoba iphuzu lokuqala lokuxhumana lomthengi, Abakwa-At-Home Advisors bahlola izinkinga nokuxazulula inkinga. Ngokuqondile, banikela ngenkxaso ye-iPhone, iPod, iPad, iMac, MacBook, MacBook Pro, Mac Pro, AirPort, ne-Apple TV.
Amakhono ama-bilingual angaba ngaphezulu kokuthola enye yalezi zikhundla. Phakathi kwezilimi ezifunwa yiziFulentshi, isiPutukezi, iSpanishi, isiJapane nesiJalimane. (Bheka imisebenzi eminingi ye-call centre .)
I-Apple iqasha abasebenzi abasebenza ngokugcwele nabesikhashana (zonyaka) abasebenzi basekhaya. Bheka izinkampani eziningi nge- holiday WAH imisebenzi .
Futhi Bona: Amaphrofayli amaningi Kampani Yomsebenzi Wasekhaya
Le nkampani iphinde iqashe abaphathi be-call center basekhaya basekhaya ukuqondisa abakwa-At-Home Advisors.
- Amahora : Izikhundla zabafundi ziyingxenye yesikhatsi ngesikhathi sesikole (ubuncane bamahora angu-16 ngesonto) kanye nesikhathi esigcwele ngesikhathi sokuphumula nasehlobo. Abangewona abafundi kumele bazibophezele emahoreni angu-20 ngesonto futhi kungenzeka okungenani noma ngaphansi kuye ngezidingo. Ngenxa yokudinga kakhulu emaholide, ama-agent eCentral Call Center kumele atholakale eyosebenza ngamaholide. Abacebisi benza imisebenzi eguquguqukayo ngesimiso sezinsuku ezingu-7 (kubandakanya ubusuku namaviki).
- Ukuqeqesha : Ukuqeqeshwa okukhokhelwe amaviki amane ubude nesikhathi esigcwele. Abacebisi baqeqesha ekhaya, befinyelela abafundisi ngezemvelo. Bafunda ngemikhiqizo ye-Apple, ukuxazulula izinkinga, ukusekelwa kwamakhasimende, namathuluzi womsebenzi nezinqubo.
- Iziqu : Abangewona abafundi abafake izicelo zezikhundla, iminyaka emibili yokuhlangenwe nakho kokuxazulula ubuchwepheshe (ngaphakathi komuntu noma efonini) iyadingeka. Bobabili abafundi nabangewona abafundi badinga ulwazi nge-iOS, ama-smartphone, amaphilisi, ama-PC noma ama-Mac. Ngokusho kuka-Apple, umeluleki we-At-Home kufanele abe "ethandekayo ngezobuchwepheshe futhi ahlangene nama-computer," abe namakhono abantu abalungile futhi akwazi ukusebenza ngokuzimela. Abafakizicelo be-Student kumele babhalise ekamelweni lapho i-Apple iqasha khona futhi ibe ne-GPA engamaphesenti angu-2.7.Ukuhlolwa okusemthethweni kwesibugebengu okwanelisayo kuyadingeka nakwabacebisi basekhaya. Kulabo abafaka izicelo zezingxoxo, ukuthayipha kwama-40 WPM kuyadingeka.
Khokha kanye nezinzuzo
I-Apple inikeza iMac ukusetshenziswa ngenkathi isebenza ekhaya. Iwebhusayithi yayo ithinta "iphakheji enhle kakhulu, inkokhelo yokuncintisana, nesaphulelo sesisebenzi kumikhiqizo ye-Apple." Amaphosta ku-glassdoor.com abika inkokhelo yehora njengama-dollar 10-16 ngehora.
Izidingo zeHhovisi laseKhaya
Izidingo zehhovisi lika-Apple ziyahlukahluka ezidingekayo zehhovisi le-call center ngoba akuhlinzeki nje kuphela ikhompyutha kuma- agent e-call center kodwa nekhanda le-headset. Kodwa-ke, idinga igumbi elinomnyango wokugcina umsindo, idesksi, isitifiketi eguquguqukayo ye-ergonomic, umugqa ocingelwe ocingweni, nokuxhumeka kwe-Inthanethi ukuhlangabezana nezidingo ezithile.
Izindawo zokuqashelwa
Ngenkathi ukugxila okuyinhloko kuhlelo lwe-Apple At-Home yi-United States (ukuqashelwa emazweni angaphezu kuka-30), i-Apple iphinda iqoqe ngezikhathi ezithile kuloluhlelo eToronto, eCanada; I-Cork, Ireland; naseSydney, e-Australia.
Ngesinye isikhathi ihhovisi lasekhaya le-Apple At-Home Advisor lalifanele libe ngaphansi kwamakhilomitha angu-100 edolobheni elikhethiwe ekuchazeni umsebenzi; manje, manje, izoqasha lezi zikhundla kusuka noma yikuphi e-US.
Kodwa-ke, uhlelo lwekolishi lwe-At-Home Advisors lisabaqasha kuphela kusuka emakolishi athile ekolishi. Lokhu kufaka:
- IYunivesithi yase-Arizona
- I-Arizona State
- California State
- I-San Diego State
- I-Louisiana State
- Texas State
- I-Texas A & M
- IYunivesithi yaseFlorida, eGainesville
- I-University of Georgia, e-Athens
- University of Oregon, Eugene
- University of Nevada, Las Vegas
- IYunivesithi yaseNew Mexico
- University of Utah
Ngaphandle kwe-United States
- I-Toronto, Canada (ekhuluma isiFulentshi)
- I-Cork Ireland (isiNgisi-, isiFulentshi-, isiNgisi)
- ESydney, e-Australia
Ukufaka isicelo sokuba umeluleki we-Apple At-Home
Ukuze uthole imisebenzi ye-Apple At-Home Advisor, yiya ekhasini lewebhu le-Apple At-Home Advisor noma uhlole idatha ye-Apple yebhizinisi. Ikhasi lewebhu le-At-Home linikeza izixhumanisi zokufinyelela ezikhundleni ezingezona umfundi wase-US, kuyilapho isayithi lomsebenzi webhizinisi lisho konke. Sebenzisa "ikhaya" njengegama eliyisihluthulelo ukusesha database noma uhlele izigaba zomsebenzi njenge "Isevisi Yekhasimende Nesekelo."
Ukuze ufake isicelo se-Apple kufanele ube noma udale i-AppleID. Lokhu kufana ne-MobileMe ID noma ukuthi yini oyisebenzisayo ukufinyelela i-iTunes Store, i-Apple Online Store noma iChat.