Izingxoxo ngokuvamile zihilela ukunikeza nokuthatha noma ukunciphisa phakathi kwamaqembu. Kodwa-ke, izivumelwane ezixoxisanayo azibandakanyi bobabili abathintekayo abahlangana phakathi, ngoba omunye wezinhlangothi angase abe nesilinganiso esingaphezu kwesinye.
Izingxoxo zingabangela izivumelwano ezisemthethweni noma izinkontileka noma zingabonisa ukuqonda okuncane okusemthethweni kokulungisa inkinga, ukuxazulula inkinga, noma ukunquma inkambo yesenzo.
Imisebenzi Eyidingayo Amakhono Wokuxoxisana
Kunemisebenzi eminingi ehlukene lapho amakhono okuxoxisana abalwa khona kubandakanya ukuthengisa, ukuphathwa, ukumaketha, insizakalo yamakhasimende, ingcebo kanye nomthetho. Ngokuvamile, ukukwazi ukuxoxisana nesisombululo kuwubuhle bokuphumelela emsebenzini.
Okushiwo Abaqashi
Uma uxoxisana nomqashi ongase abe khona, zilungele ukwabelana ngezibonelo zezakhono zakho zokuxoxisana uma ziyimpahla edingekayo yomsebenzi ocatshangelwayo. Lokhu kubaluleke kakhulu uma "amakhono okuxoxisana / okukhulumisana okuqinile" kuyinto ehlongozwe ngaphansi kwesigaba esithi "Izidingo" sesikhangiso somsebenzi osisebenzisayo.
Njengoba uchaza izibonelo zendlela osebenzise ngayo amakhono okuxoxisana esikhathini esidlule, zama ukuchaza ukuthi ulandele kanjani izinyathelo ezine ezivamile kunoma yikuphi ukuxoxisana komsebenzi:
- Ukuhlela nokulungiselela ( Uqoqe kanjani imininingwane yokwakha i-case yakho ukuze uxoxisane ngokuphumelelayo? Uhlongoze izinhloso zakho kanye nalawo amanye amaqembu ahilelekile?);
- Ukuvulwa kwengxoxo (Wakha kanjani umbiko futhi usungula iphimbo elihle lokuxoxisana?);
- Isigaba sokuxoxisana ( Ubeke kanjani impikiswano yakho futhi uphendule izikhalazo noma izicelo zokuvuma?); futhi
- Isigaba sokuvala (Wena kanye namanye amaqembu ufaka kanjani isivumelwano sakho? Yiziphi izinhloso zakho ozifezile? Yiziphi izivumelwano ozenzayo?).
Lokhu okulandelayo yizibonelo zokuxoxisana kwendawo yokusebenza namakhono okumele akhulume ngokuqala, ukumboza izincwadi, nangesikhathi sokuxoxwa komsebenzi.
Ukuxoxisana kwabaSebenzi-kuya kwabaSebenzi : Kuwo wonke umsebenzi wakho, kuzodingeka uxoxisane ngezikhathi ezithile nomqashi wakho noma umphathi wakho. Ngisho noma ujabule ngomsebenzi wakho, ngezinye izikhathi uzobona ukuthi ufanelwe ukuphakama, udinga ukuguqulwa komsebenzi, noma ufuna ukuthatha isikhathi esengeziwe sokuphumula noma ikhefu lokugula. Izingxoxo ezijwayelekile zomsebenzi-kuya kumqashi zifaka:
- Ukuxoxisana ngesabelo somholo ngemuva kokukhethwa umsebenzi omusha
- Ukuxoxa ngekhefu lokungabikho noma isikhathi sokuphumula
- Ukuxoxisana ngemigomo yokuhlukaniswa nomqashi
- Ukuxoxisana nesimiso somsebenzi oguquguqukayo
- Ukwakha isivumelwano sezinyunyana
- Ukuxoxisana ngenkontileka yokubonisana noma amasevisi okuzimela
Amakhono Okuxoxisana Ahlobene : Ukuncintisana, Ukudala, Ukunciphisa Izinzuzo Zokuthola Isikhundla Noma Isigaba Sokusebenza, Ukuziphendulela, Ukwakha Ithemba, Ukuthembeka, Ukubambisana , Ukunikezela Ukubuyiswa Kwezimvume, Ukubambisana , Isethulo , Ukuqapha, Ukuxhumana Ngezwi .
Ukuxoxisana kwabasebenzi nabasebenzi: Ikakhulukazi uma umsebenzi wakho udinga ukusebenzisana, kufanele ukwazi ukuxhumana nabangane bakho, umphathi wakho noma, uma ukhona ekuphathweni, nabasebenzi bakho ukuqinisekisa ukuthi amaphrojekthi agcwaliswe ngekhwalithi eqinisekisiwe nemingcele yokugcina.
Nazi izimo ezimbalwa zokuxoxisana kwabasebenzi nabasebenzi:
- Ukuxoxa ngezindima nokusebenza emsebenzini ngaphakathi kwethimba lephrojekthi
- Ukuxoxisana nesikhathi esiphezulu sephrojekthi
- Ukuxazulula izingxabano zomphakathi
Amakhono Okuxoxisana Ahlobene : Ukulalela Okumangalisayo, Ukubhekana Nokungaqondani, Ukucela Abanye Ukunikeza Izixazululo, Ukugwema Ukuqeda Amagama Nokuthi Ulimi Oluvusa Amandla, Izinketho Zokukhonta, Ukwenza Ukubika, Ukwenza Isinqumo , Ukudweba Ubumbano, Ukuzwelana, Ukugqugquzela Ingxoxo Yemaqembu, Ukukhomba Izindawo Zokungavumelani, Ukuxazulula Izinkinga , Ukuphikisa Ukuphikisa Ukubukwa nge-Civility, Strategizing, Summarizing Areas of Agreement.
Ukuxoxisana kwabasebenzi-kuya-Third Party : Ngokuya emsebenzini wakho, ungase udingeke ukuba uxoxisane ngendlela eyakhayo nabantu abangaphandle kwenkampani yakho noma eqinile. Uma ungumuntu wokuthengisa, lokhu kungase kuhilele ukuxoxisana nezinkontileka ezinhle ze-B2B noma ze-B2C namakhasimende.
Uma unemithwalo yemfanelo yokuthenga, kuzodingeka ukuthi uqale futhi uxoxe nabathengisi ngezinkontileka zokunikezela izindleko. Futhi-ke, uma ungummeli noma umqondisi wezomthetho, uxoxisana nomkhandlu ophikisanayo nabasebenzi benkantolo banikezwa.
Ngisho nemisebenzi efana nokufundisa, noma kunjalo, idinga idijithi, uma kungenjalo yokuxoxisana, ngakho-ke isihlobo esiseduze, ukukhulumisana. Othisha bahlela njalo "ukufunda izivumelwano" nabafundi babo, futhi ukukhulumisana komzali kuvame ukufuna amakhono okukhulumisana okuthonya (ngokwesibonelo, ekudaleni izinhlelo ze-IEP). Izibonelo zokuxoxisana kwabasebenzi kuya kwezingxenye ezintathu zibandakanya:
- Ukuxoxisana nomthengi phezu kwentengo nemigomo yokudayiswa
- Ukuxoxisana nomthetho wezomthetho nommeli ophikisayo
- Isevisi yokuxoxisana noma izivumelwano zokunikezela nabathengisi
Amakhono Okuxoxisana Ahlobene : Ukuhlaziya , Ukulindela Isu Lokuxoxisana Ne-Counterpart, Ukubuza Imibuzo Ye-Probing, Ukuqinisekisa, Ukubonisa Ukuqonda Kwesikhundla Sezinye Iqembu, Ukuqoqa Zonke Izinto Ezibalulekile, Ukuhlela, Ukukhuluma Ngomphakathi , Ukuhlala Okuhle, Ukuhlelwa Kwamasu, Ukuhlelwa Kwezivumelwano, Iziphakamiso Zokubhala.