Ikhono lokuThuthukisa izintandokazi # 1 - Ukulalela
Ungalokothi ube khona kumcimbi wezenhlalo noma webhizinisi nomqondo wokuthi konke okuphathelene nawe; akuyona. Ukuthungatha inethiwekhi ngokuphathelene nokwakhiwa kobudlelwane hhayi ukwenza amathengisi okuthengisa lapho uphoqa abanye ukuba bakulalele ukuzithokozisa ngokuzijabulisa.
Kuyiqiniso nakwezingxoxo zenhlalo nezomphakathi ngokusebenzisa i-Intanethi. Lapho ukwakha amanethiwekhi kufanele unikeze okuthile.
Futhi, ukusekela ubuhlobo obuhle bomuntu siqu nebhizinisi, bobabili amaqembu kufanele azuze ngendlela ethile.
Amakhono Ayisisekelo Okubaluleke Kakhulu Amanethiwekhi
Amakhono amabili okubaluleke kakhulu okuxhumana nawo ongawahlakulela alalela futhi abuze imibuzo. Amakhono amabili azojabulisa amakhasimende akho ngaphezu kwamanani akho ebhizinisi.
Kungani? Ngoba ukulalela kuqinisekisa ukubaluleka kwabanye futhi kubonisa inhlonipho. Ukukhuluma ngokweqile kuyisiqhwaga, ukulawula, futhi hhayi ukuphindaphinda. Ukubuza imibuzo enengqondo kubonisa ukwethembeka futhi kwakha ukwethemba ngoba kubonisa intshisekelo emibonweni nemicabango yomuntu.
Indlela Yokuba Umlaleli Omuhle
Enye yamakhono okuxhumana angathandwa kakhulu ongakwazi ukuwaqonda kalula ikhono lokulalela. Ukwenza abantu bajabule ngawe nebhizinisi lakho udinga ukulalela okuningi futhi ukhulume kancane.
Ukulalela okuhle kusebenza, hhayi ukuhamba. Ukuze ube umlaleli omuhle:
- Gcina ukuxhumana kwamehlo.
- Ungagcini, shiya isisindo sakho somzimba njalo, futhi ungalokothi ubheke iwashi lakho! Zonke lezi zinto zithumela umlayezo ongezithukuthele, ongenasineke, noma ongenasithakazelo.
- Nod ikhanda lakho ukubonisa isivumelwano kodwa ungaphazamisi ukuze wenze iphuzu lakho noma wabelane nakho okuhlangenwe nakho kwakho.
- Phendula ngokuphinda okungenani iphuzu elilodwa eliyinhloko umuntu okhuluma naye owenziwe ngendlela yombuzo. Isibonelo, uma uCindy Miller ekutshele ukuthi ujabule kangakanani ngomkhiqizo omusha, mbuze lapho izokwenziwa khona.
Imibuzo emihle ilandela ukulalela okuhle futhi ufeze izinto ezimbili ezibaluleke kakhulu: kubonisa ukuthi ulalele futhi unesithakazelo okwanele ukubuza umbuzo futhi kugcina ingxoxo ihamba ngendlela oyithandayo.
Amasu Amathiphu Wokulalela Amanethiwekhi: Umlaleli omuhle ulalela ingxoxo futhi uphendule ngokufanele imibuzo.
Ukuzithengisa akuyona yonke into ngawe
Inqubo yokuxoxa engiyifunde eminyakeni eminingi edlule evela ejensi yokuqashwa isebenza njengento enhle ezimweni zokuxhumana: Ukuze umuntu athokoze ngawe ubenze baxoxe ngaye kanye nokufeza kwabo kuqala.
Uma abantu bezizwa bezithanda ngawe, cishe banokuzwa kahle ngawe. Kubalulekile ukukhombisa ukuthi uhlonipha futhi uxabisa othile ngokulalela nokubuza imibuzo efanele.
Uma uxhuma izingxoxo zikasawoti ngezidubhu mayelana nawe kanye nebhizinisi lakho kodwa njalo uqede ukuzimela kwakho ngombuzo oqondiswe kumuntu okhuluma naye. Bayothola injabulo ngezimpendulo zabo futhi bahlobanise leyo njabulo ngokuhlangana nawe.
Amathiphu okuThuthukisa ama-Network: Imvelo eyisisekelo yomuntu ibonisa ukuthi uma umuntu enesithakazelo kuwe, ngokuzumayo bazijabulisa ngokwengeziwe. Ukuze ube mnandi, kufanele uqale ube nesithakazelo!
Ukuxhumana nge-Counter Counts
Angikusikisela ukuthi wenze imibuzo ukuze uzithengise. Kodwa-ke, ngiphakamisa ukuthi ufunde ubuciko bokulalela nokubuza imibuzo ukuze ukwazi ukwakha ubuhlobo obuqotho, obuhlala njalo obuzuzisa labo bobabili.
Ungaphathi amaklayenti, amakhasimende, nabanye abahlobo bebhizinisi ngokuthi "izinkomo zemali" namathuba. Iningi labantu lilungile ekuqapheliseni "ukuncelisa" futhi kukhubezwa yizintshisekelo, izincomo, kanye nezenzo ezithandekayo.
Indlela Yokubuza Imibuzo Efanele
Ukubuza imibuzo kuyinto yobuciko. Buza imibuzo engalungile, futhi ungakwazi ukucasula umuntu othile. Kodwa okuphambene nakho nakho kuyiqiniso; Ukubuza imibuzo efanele kungakha ukwethemba ngemigqa yokuvula yokuxhumana okuphephile.
Gcina imibuzo emihle futhi igxile. Isibonelo, uma u-Yolanda Winston etshela ukuthi kwakunzima kanjani ukwehlisa phansi nokuyeka abasebenzi, impendulo enhle yayizobonisa ububele futhi ibe nombuzo ukuqondisa kabusha imicabango yakhe:
- Ukuphendula Okuhle: "Kumele kube nzima kuwe ukuthi unikezwe ukuthi unakekela kangakanani abasebenzi bakho (ukulalela ngomusa). Ucabanga ukuthi umnotho uzothuthukisa abanikazi bebhizinisi esikhathini esilandelayo? "(Ukucubungula isihloko sezingxoxo emnothweni futhi kude nokulahla ngenkathi uvumela u-Yolanda ngokuqondile ukuthi uyamnciphisa umnotho hhayi umnotho wakhe.)
- Impendulo Engalungile: "Ungazizwa ungahambi kahle, amabhizinisi amaningi abeka abasebenzi (lapho bexoxa ngemibango yomuntu siqu, bambalwa abantu abafana nokuqhathaniswa nabanye; kungavumelani). Uzokwenza unyaka ozayo unyaka ozayo (ungathandeki, uphazamisa). "
Izingosi Zokuphumelela Zenethiwekhi: Buza umbuzo onesihloko lapho kunokwenzeka. Uma isihloko sibi, musa nje ushintshe izihloko ngokuzumayo. Kuzokwenza isikhulumi singakhululekile. Esikhundleni salokho, unikeza impendulo ezwelayo ukukhombisa ukusekelwa bese ubuza umbuzo ukuqondisa kabusha okuthile okwamanje okuhlobene, kepha kuvumela ukuthi isikhulumi siphendule ngento ethile eminye.