I-ITIL iqukethe uchungechunge lwezincwadi ezinikeza isiqondiso ekuhlinzekeni kwezinsizakalo zekhwalithi ze-IT nakuzo zokuhlala nezakhiwo zemvelo ezidingekayo ukusekela IT. I-ITIL ithuthukiswe ekuqapheliseni ukuxhaswa kwezinhlangano ezikhulayo ku-IT futhi kubandakanya imikhuba emihle ye-IT Service Management.
Izinzuzo ze-ITIL: Ngokuhlinzeka ngendlela ehlelekile kubasebenzi be-IT, i-ITIL ingasiza ibhizinisi ngalezi zindlela ezilandelayo:
- ukunciphisa izindleko
- izinsizakalo ze-IT ezithuthukisiwe ngokusebenzisa izinqubo ezinhle zokufakaza
- ukwaneliseka kwamakhasimende ngokuthuthukisa indlela yokuhlinzekwa kwezidingo
- amazinga kanye nesiqondiso
- ukukhiqizwa okuthuthukisiwe
- ukusetshenziswa ngcono kwamakhono nesipiliyoni
- ukulethwa ngcono kwezinsizakalo zangaphandle ngokusebenzisa imininingwane ye-ITIL noma i-ISO 20000 njengendlela evamile yokulethwa kwezinsizakalo emithengisini yezinsizakalo.
Izitifiketi ze-ITIL ziphakathi kwezinto ezifunwa kakhulu embonini ye-IT.
Iziqinisekiso eziningana ze-ITIL Izitifiketi ngokuvamile zenza ohlwini lwezitifiketi eziphezulu ezikhokhelwayo zobuchwepheshe . Izitifiketi ze-ITIL zilawulwa yi-ITIL Certification Certification Board (ICMB), eyakhiwa yi-OGC, IT Service Management Forum International kanye nezikhungo ezimbili zokuhlolwa: EXIN (esekelwe eNetherlands) ne-ISEB (esekelwe e-UK) .I-EXIN ne- I-ISEB iqhuba izivivinyo kanye neziqu zemfundo ku-Foundation, Practitioner and Manager / Masters level okwamanje 'ku-ITIL Service Management', 'ITIL Ukuphathwa Kokusebenza,' nangokuthi 'Ukuphathwa Kwezingqalasizinda ze-ICT' ngokulandelana.
Imiqulu emihlanu ye-ITIL
Imiqulu emihlanu ye-ITIL ilandelayo:
- Isu Lenkonzo: Ibhuku leSikhungo Senkonzo linikeza umbono we-ITIL oqondisa ubuchwepheshe nobuchwepheshe bezokwaziswa. Icacisa ukuthi isigaba ngasinye sempilo yokuphila kufanele sihlale sigxile ekwenzeni ibhizinisi, ngezinhloso zamabhizinisi ezichazwe, izidingo, kanye nemigomo yokuphatha isevisi.
- Ukuhlelwa Kwezinsizakalo: Incwadi Yomsebenzi Wokuhlinzeka inikeza isiqondiso ekukhiqizeni / ukugcinwa kwezinqubomgomo zezobuchwepheshe zolwazi, izakhiwo zomsebenzi kanye namadokhumenti.
- Ukuguqulwa Kwesevisi: Incwadi Yokuguqulwa Kwesevisi igxile ekuziphatheni kokuphathwa kokushintsha kanye nokukhishwa kwemikhuba, ukuhlinzeka ngeziqondiso kanye nokucubungula imisebenzi yokuguqula izinsizakalo emvelweni webhizinisi.
- Umsebenzi Wokusebenza: Le ncwadi igxile emisebenzini yenqubo yokulethwa nokulawula ngokusekelwe kokusekelwa kwensizakalo kanye namaphoyinti wokulawula ukulethwa kwezidingo.
- Ukuthuthukiswa Komsebenzi Okuqhubekayo: Le ncwadi igxile ezintweni ezithintekayo ekuboneni nasekwethula ukuthuthukiswa kwezinsizakalo zezinsizakalo kanye nezinkinga zomhlalaphansi ezisezungezile.
Inguqulo ye-ITIL 2
Inguqulo yangaphambilini ye-ITIL igxile kakhulu ekuthuthukisweni kwempilo nokuningi ekusetshenzisweni. U-ITIL V2 uhlukaniswe ezindaweni ezimbili eziyinhloko: ukwesekwa kwensizakalo kanye nokulethwa kwezidingo.
Ukusekelwa Kwesevisi kuyaphendula ukukhathazeka: Isikhungo sedatha siqinisekisa kanjani ukuthi ikhasimende linokufinyelela ezinsizakalweni ezifanele? Kuhlanganisa ukuyala okuvumela amandla e-IT ukuba anikezwe ngempumelelo. Ukusekelwa kweNsizakalo kuhlukaniswe ezindaweni ezilandelayo:
- Shintsha Ukuphathwa
- Ukukhishwa kokuPhathwa
- Ukuphathwa Kwezinkinga
- Ukuphathwa kwezehlakalo
- Ukuphathwa kokumiswa
Ukwethulwa kwezinsizakalo ukuphathwa kwezinsizakalo ze-IT ngokwazo, futhi kuhilela imikhuba eminingi yokuphatha ukuqinisekisa ukuthi amasevisi we-IT anikeziwe njengoba kuvunyelwene phakathi koMhlinzeki Wenkonzo kanye noMthengi. Ngokuyinhloko, abahlinzeki bezinsizakalo kudingeka banikele abasebenzisi bebhizinisi ukwesekwa okwanele. Ukulethwa kwezinsizakusebenza kuhlanganisa lezo zinkinga okufanele zicatshangelwe ukuqinisekisa lokhu. Ukunikezwa kwezinsizakalo kuhlukaniswe ngo:
- IT Ukuphathwa Kwezimali
- Ukuphathwa Okuqhubekayo kwe-IT
- Ukuphathwa kwamandla
- Ukuphathwa kokutholakala
- Ukuphathwa Kwezinga Lezinsizakalo
- Idesksi yesevisi
Izitifiketi ze-ITIL
Inguqulo ngayinye ye-ITIL inezinhlelo ezintathu ezihambisana neziqinisekiso. Kunjalo:
- Isitifiketi seSisekelo: Ivumela abantu ukuthi baqonde igama elisetshenziswe ngaphakathi kwe-ITIL. Ligxile ngolwazi lwesisekelo mayelana nokusekela kwe-ITIL Service kanye nokunikezwa kwezinsizakalo zezinsizakalo kanye nefilosofi yesizinda ye-ITIL nesimo sangemuva. Kuyinto eyimfuneko yeSitifiketi se-Practitioner's and Manager ku-IT Service Management.
- Isitifiketi sezokwelapha : Sigxila ekuqondeni nasekusetshenzisweni kwezinqubo ezithile ngaphakathi kwesiyalo se-IT Management Management.
- Isitifiketi seMenenja: Sihloselwe ochwepheshe abanolwazi, abazohileleka ekuphatheni imisebenzi yokuphatha isevisi.
Izivivinyo ze-ITIL zihlanganiswa ngama-ejensi amabili, i-EXIN ne-ISEB.
Ulwazi lwe-EXIN
I-EXIN yi-Institute of Examination for Science Science eNetherlands. Bangumhlinzeki wokuhlola we-IT jikelele kanye nenhlangano ezimele ebeka izidingo zemfundo zokuthuthukisa nokuhlela ukuhlolwa emkhakheni wezobuchwepheshe bezokwaziswa.
I-EXIN ihilelekile endaweni ye-ITIL Certification kusukela ekuqaleni kuka-ITIL ekuqaleni kwawo-1990 futhi manje ingenye yezinhlaka ezihilelekile ekuthuthukiseni okuqhubekayo kwe-ITIL.
Ulwazi lwe-ISEB
I-ISEB yiBhodi yokuHlola yeziNhlelo zoLwazi. Zihambisana neBritish Computer Society futhi zigxile ekuhlinzekeni izitifiketi ezifaka ukubaluleka kumsebenzi ochwepheshe ngokuhlinzeka kokubili izindlela kanye nesiteji sokuqashelwa nokuthuthukiswa kwezemisebenzi .