Funda Ngezivumelwano Zesevisi Yesevisi (SLA)

Isivumelwano sezinga lesevisi esivame ukubizwa ngokuthi i-SLA okwesikhashana, yisivumelwano phakathi komphakeli nomthengi esichaza amazinga athile okusiza. Lesi sivumelwano singaba sesisemthethweni, isivumelwano esixoxisana phakathi kwezinkampani ezimbili, noma esingakahleleki, njengokuqonda phakathi kweminyango emibili enkampanini. I-SLA ingaba yisivumelwano esiphezulu esinezinyathelo eziningi zokusebenza ezahlukene noma kungaba isilinganiso esilula, esisodwa.

I-SLA elula

Ngendlela elula kakhulu, isivumelwano sezinga lesevisi sichaza izinga eliphansi lokusebenza lelo ikhasimende elivuma ukwamukela futhi umhlinzeki uyavuma ukuletha.

Nginayo i-SLA elula ne-paperboy yami. Ngokubuyisela ithiphu elinomusa engiyinike lona inyanga ngayinye, uyavuma ukubeka iphepha lami emnyango wami. Uma ephonsa embizeni yembali, uphula umthetho we-SLA futhi isihloko sakhe sizonciphisa. Uma enza kaningi ngokwanele, isivumelwano sizokhanselwa.

Kukhona isivumelwano esicacile phakathi kwami ​​kanye nomshicileli wephephandaba ukuthi leli phepha lizohanjiswa ngaphambi kuka-5 AM (kukhangiswa kwabo), kodwa lokho akuyona ingxenye ye-SLA yami ne-paperboy. Kulesi simo, i-SLA ayikho emthethweni, ayibhaliwe, futhi yangiqondisa ngaphezu kokuthi "ixoxwe". Ngakho-ke singabona kulesi sibonelo esilula ukuthi izingxenye ezisemqoka zesivumelwano sezinga lesevisi (SLA) ziyi:

1. Umphakeli ovuma ukuletha inkonzo ngokusho kwe-SLA (i-paperboy)

1. Ikhasimende elivuma ukwamukela nokukhokha inkonzo ngokusho kwe-SLA (mina)
2. Incazelo ecacile necacile yalokho okuzokhishwa ngenkonzo (iphephandaba)
3. Incazelo ecacile necacile yokukala ukuthi inkonzo inikezwe ngokuhambisana ne-SLA (emnyango we-doormat)
4. Isikhathi esihlanganiswe isivumelwano (ukuqhubeka ngize ngikuqede)

1. Isijeziso, noma ezinye izinketho ezitholakalayo kumthengi uma i-SLA ingahlangabezananga (ithiphu elincishisiwe)

I-SLA Eningi Eyinkimbinkimbi

I-SLA enginayo nenkampani yami yekhebula iyinkimbinkimbi kakhulu. Ihlanganisa izinto ezingaphezu kweyodwa futhi idokhumenti ebhaliwe ehlelekile ephoqelelwe enkantolo yomthetho. Ngokungafani ne-paperboy SLA, angizange ngimemezele le-SLA ngenkampani yekhebula. Futhi angizange ngikhulume ngakho. Ikhamera yekhebula iyishicilela njengengxenye yemigomo nemibandela yabo. Ukuphela kwami ​​"ukuxoxisana" kwakuwukukhetha ukwamukela i-SLA njengoba beyibeka noma ukuthola ikhamphani yekhebula ehlukile.

Le SLA ihlanganisa ukutholakala kwesevisi yami yekhebula, isikhathi inkampani yekhebula kufanele iphendule izicelo zami zolwazi noma isevisi, kanye nesikhathi okufanele zilungiswe noma zithathele imishini engalungile. I-SLA ichaza izinhlawulo ekhambelini lekhebula uma zihluleka ukuhlangabezana nemigomo yanoma iyiphi ingxenye ye-SLA. Isibonelo, uma kukhona isiteshi sekhebula asitholakali amahora angaphezu kwama-4 ngosuku olulodwa bayodumisa i-akhawunti yami izindleko zesevisi yosuku olugcwele.

Ngezikhathi eziningana, lapho ngikhononde ngokuphulwa kwe-SLA, bangikhiphe inyanga egcwele, hhayi usuku olulodwa, kepha lokhu kuyindaba yokwaneliseka kwamakhasimende kunokuba yiyona ingxenye ye-SLA.

Izindleko ze-SLA ezincane, kepha umhlinzeki uhlala ekhululekile ukudlula lokho futhi umthengi unelungelo lokungaqedi ukujeziswa kwe-SLA ngokugcwele.

Esinye Isibonelo SLA

Inkampani X ibonisa isivumelwano sezinga lezinsizakalo (SLA) neNkampani Z. Inkampani ye-X evuma ukwamukela iwebhusayithi yeNkampani Z kumaseva we-Company X. Lezi zinkampani ezimbili zixoxisana ngalokho okuzobekwa khona isivumelwano, isikhathi esingakanani isivumelwano sizobe sisebenza, ingakanani inkampani eyokhokhela insizakalo ezingeni elichazwe ku-SLA, nokuthi yiziphi izinhlawulo ezizobe zikhona uma Inkampani X inganikeli ngokuhambisana neSLA.

Isivumelwano sichaza ukuthi iwebhusayithi ye-Company Z izobonakala kubasebenzisi be-inthanethi 99% yesikhathi. (Babekwazi ukuxoxisana ukuthi kube khona i-99.9% yesikhathi, kodwa lokho bekuyobiza kakhulu futhi i-Company Z ayizange izwe ukuthi iyadingeka.) I-SLA ibuye ithi uhlelo lokuhleleka luzokwazi ukucubungula ama-oda angu-2 000 ngomzuzu nokuthi kusukela ngesikhathi umsebenzisi ehambisa umyalo kuze kube yilapho bethola isiqiniseko esibukweni ngeke kuthathe isikhathi esingaphezu kwemizuzwana engu-3.

Inkampani X iyavuma ukuhlinzeka ngolwazi lokuxhumana (ifoni ne-imeyli) yenjiniyela weNkampani Z ukuthi uxhumane nganoma isiphi isikhathi i-website ayitholakali. I-SLA iphinde ihlanganise indlela yokukhula, yonke indlela eya kwi- CTO yeNkampani X uma ukuphazamiseka kwensizakalo kungaxazululwa ngesikhathi sokubeka okuchazwe ku-SLA. Ekugcineni, i-SLA ichaza izigwegwe zezezimali Inkampani ye-X kufanele ikhokhe iNkampani Z uma i-SLA ingahlangatshezwanga. Izinhlawulo zihlukile ngokulinganiswa kokutholakala kanye nezinyathelo ezimbili zokucubungula oda.

Ngaphansi

Izivumelwano Zesevisi Yasevisi (ama-SLAs) yindlela eya kumphakeli nomthengi ukuthi avumelane ngalokho okuzokwenza kube nesilinganiso esincane sokunethezeka kwamakhasimende. Kungaba lula futhi kungabhalwanga. Kungaba imibhalo eyinkimbinkimbi yomthetho. Bachaza okudingekayo okungenani kanye nezinketho umthengi anayo uma ngabe i-SLA ingahlangabezananga. Uma izindinganiso ezithile kanye nokuziphatha okuyingxenye yomhlinzeki kubalulekile empumelelweni yenkampani yakho bheka isivumelwano sezinga lesevisi njengendlela yokunciphisa ingozi yenkampani yakho.