Iphrofayela yeNkampani yezintambo ze-1-800

I-company 1-800 FLOWERS isebenzisa ama-agent e-call center asekhaya. Kodwa-ke, manje uyabaqasha ngokusebenzisa i-Sutherland CloudSource, kunalokho ukwenza kanjalo ngokuqondile. Ukuba embonini yezinkampani zokubiza , inkampani inezinxusa ezenza imisebenzi ehlukahlukene yamakhasimende kanye nemisebenzi yokuthengisa. Isibonelo, zithatha izingcingo ezingenayo futhi ziqedele ukuthengiselana okuningi usebenzisa izinhlelo zokusebenza eziningi ze-software. Ama-agent anamalimi amabili ngesiSpanishi asesidingo esikhulu futhi angakhokhwa ngaphezulu.

Incazelo yenkampani

Esemnyangweni we-Long Island, NY, le nkampani yezimbali ze-inthanethi iqasha ama- call center ama-call centre emsebenzini wawo ekhaya. Ngokuqondile, baqasha abasebenza isikhashana ngesikhathi sezinkathi zokuphakama kanye nezinsuku zeholidini futhi bavame ukuqhubeka namanye ama-agent asekelwe ekhaya asebenza ngemisebenzi engunaphakade. Le nkampani inesikhungo socingo sezitini nezokuthumba endlunkulu yayo yaseLong Island, lapho isikhungo sayo sokuxhumana soxhumene nabo sithinta izingcingo zamanye amakhekhi afana neCheryl & Company Gourmet Cookies, i-Popcorn Factory, no-Fannie May Chocolates.

Izinhlobo zemisebenzi edelelekile

Ku-1-800-Izimbali, ama-agent ahlonishwa njengabasebenzi, hhayi abontonkontileka abazimele. Kodwa-ke, amanxusa amanengi aqashwe ngesikhatsi sonyaka nesikhashana samaholide athandwayo nemikhosi efana noSuku Lomama, Usuku Luka-Valentine, uKhisimusi, njalo njalo. Ngokuvamile, ama-agent agcwele ama-season adingekayo ukuze asebenze isikhathi esigcwele ngenxa yokufunwa okukhulu kwembali.

Khokha kanye nezinzuzo

Uma ufuna ukuba ngumlimi wezitshalo noma udale amalungiselelo ambali amahle, ukusebenza inkampani efana ne-1-800-Flowers ingaba nenzuzo emsebenzini wakho. Ngisho noma ungatholi isipiliyoni esisebenzayo ngezimbali, isevisi yamakhasimende neklayenti izokwengeza kusethi yamakhono akho.

Lolu hlobo lomsebenzi wokungena esikoleni lukhokhela cishe amahora angu-9 ngehora.

Amajaji akhokhwa isilinganiso sehora njalo kokubili futhi avaliwe efonini, futhi uqeqesho lukhokhwa. Ngenkathi inkampani inikeza izinzuzo kubasebenzi besikhathi esigcwele, iningi lemisebenzi enikezwa yi-gigs yonyaka nonyaka.

Ithumela uhlelo lokusebenza

Ikhasi lomsebenzi elisemthethweni ligcina incazelo yalo yomsebenzi kuma-agent esebenza ekhaya kuze kube unyaka wonke, kodwa ngokuvamile liqasha ngezikhathi ezithile. Uma kungabhaqeshanga, usengathumela i-imeyili yakho ukuthi ifintane lapho ukuqashelwa kuvulwa. Ngokuvamile, inkampani izoqala inqubo yokuqasha izinyanga ngaphambi kwamaholide amakhulu.

Ukuze uqale inqubo yesicelo, yakha ukungena ngemvume futhi unikeze ulwazi oluyisisekelo. Ngalesi sikhathi, ufuna ukuqinisekisa ukuthi uhlala kwelinye lamazwe lapho kuqashwa khona inkampani. Ngemuva kokungena kolwazi lokuqala, abakhethiwe bacelwa ukuba benze ukuhlolwa okubuza uchungechunge lwemibuzo ephathelene nomlando nomuntu siqu ka-50. Khona-ke, ukuhlola kuzobuza imibuzo eyi-100 mayelana nokuthi uzizwa kanjani ngezinkinga ezihlukahlukene zendawo yokusebenza. Uma udlula lolohlolo, uzobe uceliwe ukubuka ukulinganisa kwamaminithi angu-15 okuqeqeshwa ku-intanethi. Ngemuva kokulingiswa kokugcina, uzocelwa ukuba wenze ucingo lwesampula sokuhlola.

_{Ukuziphendulela: Izikhangisi zomsebenzi emisebenzini yasekhaya noma amathuba ebhizinisi afakwe kuleli khasi esigabeni esibhalwe ngokuthi "Izixhaswa Ezixhaswe Ngayo" noma kwenye indawo akuzona ngempela ezifanelekile. Lezi zikhangiso azihlolwe ngumlobi kepha zivela ekhasini ngenxa yokuba namagama angukhiye afanayo kumbhalo ekhasini. Okunye okuhlobene nezixhumanisi ezixhaswe emsebenzini wokusebenza ekhaya.}