Kungani Ukugqugquzela Abantu Akusebenzi ... Futhi Kuyini
Encwadini yakhe ethi Kungani Ukugqugquzela Abantu Akusebenzi ... Futhi , uSusan Fowler uxoxa ngani ukuthi kubangelwa abaqashi ukuthi bazame ukugqugquzela abasebenzi. Usebenza ekutholeni kwengqondo ukubeka imodeli ehlolwe kanye nokusebenza okuzosiza abaholi ukuba baqondise abantu babo ukuba bahambisane nezinhlobo zokugqugquzela ezingakhulisi nje ukukhiqiza nokuzibandakanya kodwa zinikeza umqondo ojulile wenjongo.
USusan uneminyaka engu-30 engumphenyi, umcebisi, nomqeqeshi emazweni angaphezu kuka-30 emhlabeni wonke emkhakheni wobuningi. Njengengcweti emkhakheni wokunika amandla, ungumthuthukisi ohola weNkampani ye-Ken Blanchard's Optimal Motivation line line yomkhiqizo, kanye ne-Situational Self Leadership, uhlelo lwabo lokuzimela ngobuhle nokuzibophezela kwabo siqu.
Kulo okuthunyelwe, uSusan unikeza izimpendulo zemibuzo embalwa ngokugqugquzela abasebenzi, ikakhulukazi labo ensimini.
1. Kungani kushukumisela abantu ukuthi bangasebenzi? Yini oyinhloko ekudlaleni?
Awukwazi ukugqugquzela abantu ngoba sebevele bashukunyiswa - mhlawumbe hhayi ngendlela ofuna ukuba ngayo, noma cha ngendlela ehle. Ukugqugquzela akuyona into eningi abantu abanayo noma abanayo. Abantu bahlale bekhuthazwa, ngakho yi-QUALITY yesisusa sabo esibalulekile. Esikhundleni sokugxila kubantu "abashukumisayo", kudingeka sigxile ekubasizeni ukuba bashintshe ikhwalithi yesisusa sabo - ngakho-ke, isipiliyoni sabo.
Yiqiniso, ukugqugquzela kuyinto yangaphakathi, ngakho-ke lapho kudingeke khona ukushintshwa; hhayi ngezindlela zangaphandle ezifana nezikhuthazo, imivuzo ebonakalayo, noma imivuzo engabonakali njengamandla noma isimo (izaqathe) noma ingcindezi, ukungezwani, izinsongo, ukuzithoba, ukuhlazeka, noma ukuzisola (izinti).
2. Njengomholi, udinga ukuhola abantu ngokuhlukene ngokusekelwe emisebenzini ehlukene nezizukulwane?
Njengomholi, ngaso sonke isikhathi kudingeka uzwele izidingo zomuntu ngamunye njengezinga lomuntu lokuthuthukiswa kumgomo othile noma umsebenzi (njengomholi we-situation, awuniki umuntu owenze umsebenzi iminyaka emihlanu isiqondiso esifanayo futhi ukusekela njengomuntu omusha emsebenzini)
Kumele futhi uqaphele ukuthi uMgqugquzeli we-Motivational Outlook (MO) womuntu onomgomo ngokusebenzisa Ingxoxo ye-Motivational Outlook, umuntu odayisayo wokuthengisa uhambo noma abe # 1 (ngaphandle kwe-MO) ngeke akwazi ukusekela amandla, amandla, noma umuzwa wenhlalakahle njengomuntu odayisayo othengisa ngokusekelwe kumagugu azo ngenkonzo nokuxazulula izinkinga, umqondo wenhloso ngenxa yenkolelo emkhiqizo wakho omuhle noma enikezweni, noma ngenxa yokuthi bathanda ukuthengisa. Lezi zizathu ezihlukene zokuthengisa kanye nomholi we-savvy angasiza umuntu ngamunye wokuthengisa ukuthi aqaphele i-MO yawo noma aguqule noma agcine umbono obhelele.
Okokugcina, kufanele uhambisane nemigomo "ehlelwe" yesizukulwane esingaba yisisekelo somuntu wokwenza lokho akwenzayo futhi asize umuntu - kungakhathaliseki ukuthi isizukulwane - sisebenze "kumagugu athuthukile" akhethiwe, ayigugu , uyathandeka futhi wenza isikhathi esiningi. Wonke amaqembu okukhiqiza ahlele izindinganiso; wonke umuntu unelungelo lokuphila ngezindinganiso ezingalindelekile nokungaqondakali, noma ukuthuthukisa amanani awo ngokuziqhathanisa nezinye izindlela nokwenza ukukhetha. Lokhu kubalulekile ngoba uma umuntu engakwazi ukuvumelanisa umsebenzi wakhe namagugu athuthukile, cishe amathuba okuthola i-MO enhle.
3. Yimaphi amasu okufanele abantu basebenzise ukusiza abasebenzi noma bona ngokwabo baphumelele ebhizinisini?
Ngingathanda ukucabanga ukuthi ibhuku lami lonke liwumthombo wamasu azosiza abaholi nalabo abaholayo baphumelele. Kuxhomeke endleleni ochaza ngayo impumelelo. Uma ufuna ukuzwa amandla aqinile, amandla, nomqondo wenhlalakahle okuholela empilweni yengqondo nangokwenyama, ubuciko obuningi kanye nemishado, nokukhiqiza okuphakeme, isibonelo, khona-ke ungase ufune ukufunda ikhono lokugqugquzela: kanjani thola i-MO yakho yamanje, shiya ku-MO enhle kakhulu, bese ucabanga nge-MO yakho ukuqaphela umehluko empilweni yakho eyenza ukuthi ufune ukuthi ihlale.
Njengomholi, ufuna ukwakha indawo yokusebenzela amathuba okuba abantu bathole i-MO enhle - lapho izidingo zabo zokuzimela, ukuxhumana, kanye nokufaneleka kwazo zaneliseka.
4. Abameli kanye nenkundla esemthethweni yisilwane ngokwawo. Yimiphi imikhuba emihle noma amasu okuthi "ashukumise" abameli nalabo abasensimini?
Kusuka kokuhlangenwe nakho kwami, insimu esemthethweni isethelwe isisusa sangaphandle: mangaki amahora ongayikhokha, ungathola kanjani ihhovisi lekhonksi, ungenza kanjani umlingani? Ubuye usethe abameli (futhi ikakhulukazi abantu abesekela nabo) ngokubeka ukwesaba ukuhluleka, ukudumazeka noma ukungahlangabezane nokulindela. Awukwazi "ukugqugquzela" abameli: sebevele bashukunyiswe. Umbuzo yingabe baqhuba umthetho? Uma kungenxa yezizathu ezingezansi (imivuzo ebonakalayo noma engabonakaliyo, ukujabulisa abanye; ukudumaza amalungu omndeni onokulindela okuphezulu, amandla, njll), ngeke nje kuphela ahlukanise imisebenzi yabo siqu, kodwa anikeze lokho okumele abamele- - ukwenza izinkambo ezincane, ukwenza izinqumo ezingakhethi (ikakhulukazi uma kuziwa ekukhokheleni!), ukuphatha ukusekela kwabo abantu kabi, ukukhathazeka ngokwezempilo ngokomzimba nangokwenyama, njll.
Wonke ummeli kufanele azibuze yena ngokwakhe: Kungani ngenza lokho engikwenzayo?
Ngokuvamile bangakwazi ukuxhumana ngokucophelela iklayenti, icala, noma umsebenzi ukuze kuthuthukiswe izindinganiso, inhloso enhle, noma injabulo etholakala ngokufaka isandla kunkulu kunabo noma enhlalakahleni yabo yonke, ikakhulukazi "phumelela." Ikakhulukazi ngokuhamba kwesikhathi.
Isisusa sendabuko sibonakala sisebenze esikhathini esedlule, kodwa ngempela? Mhlawumbe insimu idinga ukuthatha enye indlela ebheka ngayo ukuthi isho ukuthini ngokuthi "isebenze." Ungasho yini ukuthi amasu asetshenziselwa ukugqugquzela abantu abangele ukuba kube nenhlalakahle enempilo? Uma kungenjalo, ukugxila kwesikhashana esifushane kuyinani abakhokhayo "impumelelo" yesikhathi eside.
5. Kungani ubhale le ncwadi? Yini enethemba lokushintsha nencwadi yakho?
Ngabhala le ncwadi ukuze ngibelane ngesayensi entsha egxile emgangathweni wesisusa somuntu kunekhwalithi yesisusa. Ngithemba ukuthi ngizokwenza ukuba abantu baqaphele futhi banikeze uhlaka kanye nenqubo yesenzo esiyinkimbinkimbi ukushintsha okuhlangenwe nakho okugqugquzelayo ekukhuthazeni okuhlangenwe nakho okuhle kunoma yisiphi isikhathi, noma yikuphi lapho abakhetha khona - kanye nekhono lokusiza abanye benze okufanayo. Ngicabanga ukuthi abantu balangazelela into ethile emsebenzini futhi ngoba abazange baqonde isimo sangempela sesisusa sabantu, esibizwa ngokuthi imali, amandla, nesimo. Ngicabanga ukuthi abaholi badinga imiphumela futhi ngenxa yokuthi abazange baqonde ukufaka isayensi entsha yesisusa ukusebenza, ukushayela imiphumela ngokucindezela, ukungezwani, nokweqa. Kukhona indlela engcono, futhi ngithemba ukuthi ibhuku lami alikhanyisi abantu kuphela kwezinye izindlela, kodwa libafundisa indlela entsha yokusebenza usuku ngalunye.