Okufanele Ucabangele Lapho Uthuthukisa Izinqubomgomo Zomsebenzi Wamakhasimende
Imibuzo elandelayo ingasebenza njengomhlahlandlela osisekelo wokuthuthukisa uhlelo lwakho lebhizinisi, isifundo sokusebenza, noma imodeli yebhizinisi ukudala noma ukuthuthukisa ukwaneliseka kwamakhasimende.
Sebenzisa lokhu ukudala uhlaka lwakho.
- Unayo inqubomgomo yokubuya noma yokushintshanisa?
- Uzoxazulula kanjani izikhalazo zamakhasimende?
- Amakhasimende angasombulula kanjani izinkinga, ama-oda wendawo, noma afinyelele kuwe ngemibuzo? (Isibonelo, ingabe uzoba ne-autoresponder noma ingabe amakhasimende azothola impendulo yomuntu siqu?)
- Ingabe uzojoyina i-Better Business Bureau, izinhlangano zomsebenzi, noma amanye amaqembu noma izinhlangano ezingakwandisa ukwethembeka nokubonakala kwakho?
- Iyini inqubomgomo yakho yobumfihlo? (Wonke amawebhusayithi kufanele abe nesitatimende sobumfihlo uma ubamba noma ushintshanisa noma yiluphi uhlobo lwemininingwane mayelana nezivakashi zakho noma izakhamuzi zakho. Uma uthatha idatha yezokwelapha, kungase kudingeke uhambisane nemithetho ye- HIPAA yemfihlo .)
Qonda Ukubaluleka Kwemisebenzi Yomthengi Omuhle
Indlela Yokulahlekelwa Abathengi : Ukukhwabanisa amakhasimende kuyisiqephu somgomo wakho ebhizinisini. Kumele ugxile ekuthuthukiseni amasu okugcinwa kwamakhasimende ngoba amakhasimende okuphinda futhi okudlulisela kubalulekile ekusekeleni nasekukhuliseni ibhizinisi lakho.
Ukufeza lokhu kuyadingeka ukuba kube nezinqubomgomo zesevisi yamakhasimende endaweni.
Ukubaluleka kokuphatha abathengi, abasebenzi kanye nabathintekayo Ngokulinganayo : Izinqubomgomo zamakhasimende nezindinganiso zobudlelwane kufanele zibe yingxenye yesitatimende sakho semisebenzi, futhi ungatholi ukwelashwa okuphansi noma okukhethayo phezu kwabasebenzi, izinkontileka noma ngisho nabathintekayo.
Lo mbono wokwelapha bonke abalinganayo uthola ukunakwa okukhulu futhi usuyisibonelo sebhizinisi sokuphumelela kwezinkampani eziningi ze-mega-corporations. Ku-"AmaFemu Okuqhathaniswa: Indlela Izinkampani Zamazwe Ezifunda Ngayo Ezizuzisa Ngayo Intshisekelo Nenjongo," abalobi uRajendra Sisodia, uDavid B. Wolfe noJagdish N. Sheth babhala ukuthi, "Izinkampani eziphumelelayo [ezisebenzisa] izigidi zamadola ngaphansi kokukhangisa nokukhangisa kunokuba izimboni zabo, kodwa bathole impumelelo enkulu ngokulandela imodeli yebhizinisi ehlonipha abahlanganyeli, abasebenzi kanye namakhasimende ngokulinganayo. "
Ithiphu yebhizinisi eliphumelelayo: Uma unamakhasimende, kufanele ube nenqubomgomo yesevisi yamakhasimende ngokugcwele. Uma ibhizinisi lakho linamawebhusayithi, ulwazi olumayelana nezinqubomgomo zakho zesevisi yamakhasimende nemikhuba yobumfihlo kufanele kube ngokucacile futhi kuvelele kumakhasimende akho-hhayi wangcwaba ngaphakathi kuwebhusayithi yakho.