Isevisi Yomthengi Omuhle Awukho Okwanele Kwanele
Ibhizinisi lakho ngeke libe khona ngaphandle kwamakhasimende. Futhi uma unamakhasimende, kufanele ube nenkonzo yamakhasimende. Wonke umuntu ukhuluma ngokubaluleka komsebenzi wamakhasimende omuhle, kodwa bambalwa abonakala behamba ngawo.
Muva nje, ngathola ithuba lokubuza imibuzo embalwa yocwaningo lwezokuxhumana nomlobi uDianna Booher, uCSP. Ngathola ukuthi kungani ethi, "Isevisi yamakhasimende enhle ayisekho okwanele."
UDianna Booher ungumongameli weBoherher Consultants, Inc., ukuqeqeshwa kwamazwe ngamazwe kanye nokuxhumana okuqinile eDallas-Ft. I-metroplex efanelekayo. I-firm yakhe inikeza imihlangano yokuxoxisana nokukhulumisana emibhalweni yebhizinisi nezobuchwepheshe, ukubhala okuphakanyisiwe, ukuxhumana kwamakhasimende, amakhono abalingani, ukuxazulula izingxabano, nokuningi. Ukuze uthole uhlu oluphelele lweminikelo, nolwazi oluthe xaxa mayelana ne-firm, vakashela iwebhusayithi yabo ku-www.booherconsultants.com
jr: Kungani inkonzo yamakhasimende ibaluleke kakhulu ebhizinisini eliphumelelayo?
db: Abathengi banezinketho eziningi kunanini ngaphambili futhi bazizwe bengathembekile kakhulu. Bafuna imikhiqizo namasevisi asheshe, ashibhile, asheshe-kusuka kuwo wonke umuntu ozowahlinzeka. Lokho kusho ukuthi inzuzo yokuncintisana manje isekhono lakho lamakhasimende we-KEEP futhi wakha ibhizinisi eliphinda. Futhi i-mindset ye-imeyili yenza kube lula nakakhulu kumakhasimende ukusabalalisa ukunganeliseki kwabo. Yenza iKhansela uJohn Jones uthukuthele futhi kunamathuba ukuthi uthola amahemuhemu amabizayo azungeze osebenza nabo abayishumi ukuthi ungumqashi oqinile ukwenza ibhizinisi.
jr: Iyini incazelo yakho yenkonzo yamakhasimende enhle?
db: Isevisi yamakhasimende enhle ayisekho okwanele. Kumele kube ngaphezulu, WOW, isevisi engalindelekile. Ngokweqile, kusho ukuthatha lokho okushoyo ukuthi uzokwenza, uma usho ukuthi uzokwenza, ukuthi usho kanjani ukuthi uzokwenza, ngentengo oyethembisile, nokunye okugxotshiwe okunye okuzosho ukuthi "Ngiyazisa ibhizinisi lakho."
jr: Uyilinganisa kanjani futhi uyilinganise?
db: Kunezindlela eziningi ezinamabhizinisi. Ungasebenzisa izinqubo eziningana njengekhadi lakho lokubhala, njengokuncipha kwezikhalazo zamakhasimende ezibhaliwe, ukwehla kwezikhalazo zomlomo, ukuhanjiswa okungaphezulu okuvela kumakhasimende akho wamanje, ukwanda kwebhizinisi eliphinda lamakhasimende akho wamanje, isikhathi sokuphendula ngokushesha / isikhathi sokuguqula imiyalo, ukwanda komkhiqizo nokuvuselela kancane kumaphrojekthi amakhasimende. Kunezinketho eziningi, eziningi. Ingxenye yokubonisana nokuqeqeshwa kwamakhasimende ethu ukuhola amaklayenti ukucacisa ukuthi bafuna ukuhlola kanjani. Izindleko zokuhlola zithatha isikhathi nemali, kodwa kuwufanelekile ukubona ukuthi uthola kanjani amaphuzu.
jr: Ingabe inkonzo yamakhasimende enhle ihlukile kwi-inthanethi?
db: Umehluko omkhulu ukuthi unenkinga ekwakheni ukuxhumana namakhasimende ngoba kunezikhathi ezimbalwa zokuxhumana kwesikhathi sangempela. Umehluko wesibili wukuthi amakhasimende abonakala ehlukumezekile futhi enenzondo ngoba angakhetha ukuhlala engaziwa. Bangaphakathi; baphume; baqhubeka ngaphandle komcabango wesibili. Ukuqala kokuqala mayelana nokuthi isayithi lakho elihle lomsebenzisi liwuphi, isibonelo, ukuhunyushwa ukuthi imikhiqizo yakho namasevisi akho akwazi kanjani umsebenzisi.
jr: Uma insizakalo yamakhasimende enhle ibaluleke kakhulu ekuphumeleleni kwebhizinisi, kungani amabhizinisi ambalwa kangaka?
db: Inkonzo yamakhasimende incike ezintweni ezintathu: izinqubomgomo zamakhasimende ezihlelwe yiziphathimandla zenhlangano, ukuqeqeshwa okuhlinzekwa kubasebenzi, nesimo sengqondo sabasebenzi mayelana nenhlangano yabo njengokwenziwe ngendlela inkampani yabo abaphatha ngayo. Ake ngichaze ngalokho okukwenzekayo uma noma yikuphi kwalokhu kuphelile. Uma abaphathi bengakwazi ngempela / ukubona ukuthi izinqubomgomo zabo zenziwa kanjani ngaphambili, zivame ukushaqeka ukuthola imiphumela yangempela yokuthi izinqubomgomo zenziwa kanjani / ziphoqelelwe. Uma abantu abangaqeqeshwe ngokuqondile (hhayi nje ukumomotheka nokusebenzisa amagama abantu), abazi ukuthi bangakha kanjani ukwethembeka kwamakhasimende ngisho nalapho befuna. Isibonelo, ungase utshele umqeqeshi ongaphambili ukuze avume amakhasimende uma ehamba emnyango.
Kodwa kumele bazi ukuthi bangabani indlela yokuzivuma. Ingabe kufanelekile ukuthi, "Okulandelayo" kumuntu olandelayo, ngaleyo ndlela abenze bazizwe njengenomboro kunokuba umuntu "aqhutshwe." Futhi ekugcineni, ake ngichaze ukuthi inkonzo yamakhasimende iba kanjani ngenxa yokwelashwa kwabasebenzi abampofu. Ngokweqile: abasebenzi bangase baphathe kabi. Uma bexoshwa futhi bephathwa ngokungalungile, "bakuthola" ngokwenza izinto ukushayela amakhasimende akho kude (ukwenza isenzo sokukhwabanisa, ukushayela ilineni lakho elingcolile, ukhohlwe ukubuyela emuva noma ukulandela).
Jr: Ngivame ukuzwa ukuthi imboni yokudayisa inezinsizakalo ezimbi kunazo zonke kwamakhasimende. Ingabe lokhu kusekelwa yiqiniso?
db: Angazi nganoma yikuphi ukucwaninga okusho ukuthi ukuthengiswa kwamakhasimende kunobungozi kunalokho, okushoyo, okunikezwe esiteshini se-stock brokerage. Kodwa isizathu sokuthi indawo yokudayisa ivele ingena engqondweni njalo lapho ikhuluma ngemisebenzi yamakhasimende empofu yukuthi ikhasimende labo lisevisi enkulu kakhulu futhi elibi kakhulu kulula ukubona. Isibonelo, awuqapheli ukuthi inkampani yokuthengiswa kwamasheya ayizange ikuthumelele amaphepha afanele ku-akhawunti yakho entsha kuze kufike amasonto amabili kamuva, futhi kungenzeka noma angavumi amaphutha. Ukuhlukumezeka kwe-back-the-scs kunzima ukulandelela ukuthola ukuthi ubani okwenzile noma ongazange akwenze / akhulume okudingekayo. Kodwa ngokudayisa, zonke izinto ezingcolile zivele kalula futhi zibonakala ngokushesha uma uhamba emnyango: Umngane wokuthengisa usefonini nonina. Akekho obizwe / wabuza igama lami. Akekho owake wabuza imibuzo efanele ukuthola izidingo zami. Akekho ohlekisayo. Umabhalane wayengazi izimpahla. Akekho owayengenza isinqumo lapho ngicela ukungafani nemigomo. Zonke lezo ziphazamisa ukukhanya kwekhasimende ngokushesha.
jr: Yiziphi ezinye zezibonelo ozihlangabezane nazo, zenkonzo yamakhasimende enhle ngempela? Kubi ngempela? Yini ababi abangayenza ngokuhlukile?
db: Sisaba nesibonelo esihle sesevisi engenhla nangaphezulu kwe-call-of-duty. Omunye wabaqeqeshi bethu wayehlala ehhotela eDenver. Lapho ehamba emotweni yakhe yokuqasha ekuseni ekuseni yokusebenzela, wathola ibhethri elifile. Umabhalane wamahhovisi ehotela wamzwa ebiza ucingo oluqashisayo ku-ejensi yokuqasha imoto futhi ezwa ukuthi amtshela ukuthi kuzoba amahora amabili ngaphambi kokuba baphume. Abazange banikeze enye indlela ukuze afike emhlanganweni. Umabhalane wamahoksi ehotela wezwa ingxoxo futhi wazinikela ukuboleka umqeqeshi wethu imoto yakhe ngosuku, ethi kuyobe imiswe emotweni usuku lonke futhi wayengenalo usizo kuyo. Empeleni, i-ejensi yokuqashisa imoto yathi, "Unenkinga. Nansi inqubomgomo yethu. Njengayo noma ukuqasha kwenye indawo esikhathini esizayo". Esikhundleni salokho, bekufanele babe nesistimu yesikhathi sokuphendula ngokushesha. Esikhundleni salokho, bekufanele babe nokuvunywa nokubona kwangaphambili ukunikeza ezinye izinketho ezifana nokuphakamisa isivakashi ukuthatha itekisi ukusebenza futhi ukubuyisela ukubuyisela imali.
I-jr: Uma mina, njengomphathi, ngisanda kuthatha ukusebenza ngedumela elingaphansi komsebenzi wamakhasimende enhle, ngingenzani ngakho? Yini okufanele ngiyenze kuqala?
db: Lungisa bese uziqhayisa. Akuyona enye indlela ezungezile. Iphutha labo abaphathi abasha abenzayo ukuthatha umsebenzi futhi bamemezele emphakathini / amakhasimende abo izinhloso zabo ukuthuthukisa isevisi yamakhasimende. Kodwa asenayo izinhlelo ezintsha nezinqubomgomo nokuqeqeshwa endaweni, ngakho-ke akukho lutho olushintsha ngempela kumakhasimende. Amathemba aphezulu abathengi ahlaselwa. Bese baba nobuthakathaka kakhulu futhi badumala enkonzweni. Ngakho-ke, isinyathelo sokuqala ukulungisa inkinga, uqeqesha abasebenzi ukuba balethe isevisi engcono, bese BENZA ukushintsha kwamakhasimende akho njengoba usetha ngokufakazela kubo.
I-jr: Uma ngabe ngibe nomthwalo wemfanelo kulowo msebenzi isikhathi esithile, futhi le ngxoxo ingibonisa ukuthi ngidinga ukuthuthukisa, ingabe uhlelo luhlukile kunempendulo yakho yangaphambilini?
db: efanayo. Vele ufake imali, isikhathi, nokuzinikela kwakho lapho umlomo wakho ukhona. Ngokuvamile lokho kunzima. Wonke umuntu ukholelwa ekusebenzeni okuhle kwamakhasimende - ngombono. Umehluko wangempela uqala lapho abantu bezinikela ekufezeni izinhloso zabo.
Nasi ithuba lakho ukwenza umehluko empilweni yamakhasimende inkampani yakho enikezayo. Qinisekisa ukuthi abantu bakho bazinikele ngempela ekufezeni izinhloso zabo