01 Isigaba sokuqala: BPO-Ukuhlaziywa Kweqhinga Nemfundo
- Hlaziya izindleko kanye nezinqubo eziqondile kanye nokungavamile, kufaka phakathi ama-subprocesses kanye nokutshalwa kwezimali okuveziwe.
- Zifundise ekudingeni ukuphatha kanye nokuphathwa kobudlelwane, izinqubo ezigcinwe kanye nenhlangano, amathuba okuthuthukisa kwangaphakathi, kanye nenqubo yokwaziswa (RFI) inqubo
- Njengengxenye yesu lakho lokubheka, cabanga ngabahlinzeki abambalwa nabaningi, umthombo owodwa ohambisana nokubheja okuncintisana, futhi ubuthe ukuhlakanipha mayelana nabanikezelayo.
Isinyathelo sesibili Isinyathelo: Ukuthuthukiswa kweRFP kanye nezindleko
- Chaza izidingo zomsebenzi, isibonelo, izinqubo eziyinhloko, ezezimali, i-HR, noma i-IT.
- Chaza amazinga wezinsizakalo zamanje nezinhlobonhlobo.
- Yenza ukuhlaziywa kwezezimali kwezici zezomnotho nokukhiqiza.
- Thuthukisa icala lebhizinisi, kufaka phakathi ukugcinwa kwezindleko kanye nokuthuthukiswa kwezinqubo ezibonakalayo nezingenakwenzeka.
- Khetha imodeli yentengo, isibonelo, izinkokhelo ezihleliwe eziguquguqukayo noma ezikhiphayo.
- Ukunquma ukubusa, isivumelwano sezinga lesevisi, kanye nezinhlelo zokuphatha ubudlelwane.
03 Isinyathelo Sesithathu: Ukuhlolwa Kwebhidi Nokuxoxisana
- Nika i-RFP kubahlinzeki abafanelekayo be-BPO ngokusekelwe kumasu webhizinisi.
- Vakashela nabahlinzeki bese ubala. Ngokusekelwe ekuhlaziyweni kwakho kunquma uhlu olufushane lokukhetha.
- Qala izingxoxo zokuqala.
- Hlola izinkomba bese uqhuba ukuvakashelwa kwamakhasimende kwamakhasimende amathathu kuya kwezinhlanu.
- Xoxa ngenkontileka, amazinga omsebenzi, kanye nohlaka lomthetho.
- Dala ukuphatha kanye nehhovisi le-BPO
Uma lezi zinyathelo ezintathu seziqedile, sekuyisikhathi sokuqala ukuhlela ukuguquka.
04 Ukuguqulwa
Ukuguquka kuyisihluthulelo ohlelweni oluphumelelayo. Amafemu amaningi angaveza ibhizinisi lebhizinisi ukukhishwa kweBusiness Case kuyisihluthulelo sokuqaphela ukubaluleka kwesinqumo. Ukuguquka kuhlanganisa izinto ezintathu, ukuThuthukiswa kwezeMali nokuThuthukisa. Sithola ukuthi inhlangano ehloswe ngabantu ekushintsheni inhlangano yilabo abanakekelwa okungenani futhi ngokuvamile ihlukanisa ukuphumelela kweBusiness Case. Indlela eguqukayo yokuguqulwa igcizelela lesi sici. Indlela yokuguquguquka iboniswa kumdwebo ongezansi:
05 3 Izigaba Zokuguquka
Sisebenzela amaklayenti ethu endizeni ephakeme ukuqondisisa amasu nokuqaliswa okuphumelelayo. Ukuqina okunjalo kuyinkimbinkimbi evamile ngokusebenzisa izigaba zangaphambi kokufuduka nokuthutha kokuthutha kwephrojekthi.
Esikhathini sokuqala sokufuduka, ukuhlolwa okunamandla kweNqubo, abantu, i-Infrastructure Technology kanye nokuphathwa kwenziwa ukukhipha ibalazwe lomgwaqo endaweni engafanelekile
Esikhathini sesigaba sokufuduka, umsebenzi okhonjiswe ngenhla uthathwa ezingeni elilandelayo ukusiza ukuvumelanisa phakathi kweklayenti ne-BPO kusukela ekuboneni kokusebenza
Esikhathini sesiteji sokuthutha ukuhamba, izinqubo zithuthelwa eqenjini lokusebenza eliyisisekelo lizophendulela ukuzinza nokuthuthukiswa kwenqubo. Uhlaka oluqaphayo lokuqapha lusetshenziselwa ukuqinisekisa ukukhanya okucacile kokusebenza kumaklayenti.