Imisebenzi yoMqondisi:
Umphathi unomthwalo wemfanelo yokusebenza kwansuku zonke kweqembu elincane. Kungaba ithimba, umnyango noma ushintsho. Ngokuvamile umphathi unolwazi kulokho iqembu elikwenzayo futhi uthole isikhundla esekelwe enkolelweni yokuphatha ukuthi uyakwazi ukuqondisa iqembu.
Imisebenzi yokuphatha evamile ihlanganisa:
- Ukusiza ithimba liqonde izinhloso zokusebenza kanye nemigomo.
- Ukuqeqesha noma ukuqinisekisa ukuthi abasebenzi baqeqeshwe ngokufanele imisebenzi yabo.
- Ukuhlela amahora omsebenzi nokushintsha.
- Ukuxhumanisa ukujikeleza komsebenzi nokuqeqesha okuhamba phambili.
- Ukuhlinzeka ngempendulo yesikhathi sangempela emsebenzini wesisebenzi.
- Ukwabelana ngezibuyekezo zenkampani, imiphumela yezezimali kanye nezinhloso ezintsha namalungu weqembu.
- Ukusiza ekuxazululeni izimo eziphuthumayo. Isibonelo, ikhwalithi noma inkinga yamakhasimende ingase ikhuphuke kumphathi weqembu wokusingatha.
- Ukuqaphela nokuxazulula izinkinga zomsebenzi, kuhlanganise nokulinda noma ukungabikho emsebenzini.
- Ukuhlinzeka ngemibiko kanye nezibuyekezo zomsebenzi kulawulo.
- Ukusiza ekuqashweni nasekusebenzeni ukudubula, nakuba ngokuvamile umphathi udinga imvume yokuphatha yonke imisebenzi entsha noma ukuqedwa.
Izibonelo Zesikhundla Esikhundleni:
Iziqu ziyahlukahluka ngembonini kanye nokuzibiza, nokho, zikhona izibonelo ezivamile zezihloko zokuphatha:
- I-Team Supervisor
- Shift Supervisor
- Support Supervisor
- Umphathi Wesevisi
- Umhlengikazi Umphathi
Ukuba Umqondisi:
Indima yomphathi yilapho umuntu kufanele aqonde kahle umsebenzi wethimba kanye nokuqonda imisebenzi nemisebenzi yomphathi. Umphathi uvame ukukhishwa eqenjini elisebenzayo ngoba abaphathi bayakwazisa umsebenzi wakhe wokuziphatha, isimo sengqondo senkampani, nokuzibophezela kukhwalithi. Izinhlangano ngokuvamile zidinga ukuthi abantu bathuthukiswe emisebenzini yokuqondisa ukuya emgqeni wokuqala noma ukuqeqeshwa kokuphathwa phambili, lapho befunda khona ukubaluleka kokuxhumana namakhono okuphatha.
Izinselele Zokuba Umqondisi:
Inendima yomphathi kuyisikhathi esiyinselele. Umphathi omusha kumele avame ukuguqula ushintsho olunzima ukusuka ekubeni omunye wamalungu eqembu kumuntu onomthwalo wokuqondisa umsebenzi, enikeza impendulo eyakhayo ngisho nokubhala, ukuyala noma ukuqeda umlingani omdala noma umngane. Esikhundleni sokuba yilungu leqembu, lo muntu, njengomphathi, manje useyingxenye yokuphatha. Lokhu kuguquka kuvame ukungakhululekile kakhulu kubo bonke abathintekayo.
Ingxenye enkulu yendima yomphathi ishicilela ukunikeza impendulo, kokubili eyakhayo neyakhayo, ngokwenza kube nzima ukuthi abantu abaningi bakwazi ukuletha.
Uma ukuqeqesha kungakanikezwa, abaphathi abaningi babika ukuthi bayalwela ukuletha impendulo eyakhayo.
Esikhundleni somphathi, lowo muntu uyaziphendulela ekusebenzeni kwethimba, okunikeza ingcindezi ngenhla nangaphezulu kwezinga okungenzeka ukuthi walithola njengelungu leqembu.
Ngokuvamile umphathi ukhokhiswe ukuthi unomthwalo wemfanelo kwethimba kanye nokusebenza okuphelele, kodwa unegunya elincane eliqondile ngaphandle kokuthola usizo lokuphatha.
Izindlela Ezinhle Zabaphathi Abaphumelelayo:
- Baqonda ukubaluleka kokuthuthukiswa kwethimba, futhi basebenza kanzima ukusekela iqembu labo.
- Basebenza ukuze bathole ukwethembeka nokusekelwa kwamalungu eqembu labo.
- Bagxila ekwakheni isiko lapho kutholakala khona ukuziphendulela nokulingana ngaso sonke isikhathi.
- Besekela ukuthuthukiswa kobuchwepheshe nokuqeqeshwa kwamalungu eqembu labo.
- Bavikela ithimba labo futhi bavame ukuzibamba ngokubonakalayo ngenxa yamaphutha noma ukuphosa.
- Basebenza kanzima ukuqonda ubuciko nesayensi yokuletha impendulo ephumelelayo, eyakhayo.
** Bheka i- Glossary egcwele ye-Business Management Terms kanye nezifinyezo
ihlelwe ngu-Art Petty