Ukukwazi ukuxhumana kahle kuyimfuneko encane ekudayiseni. Uma ungeke ukhulume nabantu futhi ubenze ukuthi bavule futhi babelane ngolwazi nawe, uzolwela ukuthengisa noma yini. Hlola amakhono akho okuxhumana kulezi zindawo ezilandelayo ukuze ubone ukuthi uphumelela kuphi nokuthi udinga umsebenzi omningi.
01 Ungakwazi yini ukunikeza inkulumo elungiselelwe?
02 Ungakwazi yini ukuthuthukisa isethulo?
Ezimweni eziningi uzoba nesilungiselelo sokuthengisa esilungele ukuhamba, kodwa kuthiwani uma uhlangabezana nethemba ngokungazelelwe futhi ufuna ukukhuluma manje? Ungakwazi yini ukunikeza inguqulo ehambisanayo ye-pitch yakho ngaphandle kwemishini yakho elungiselelwe? Ekuxhumaniseni noma embonini imicimbi, ungakhuluma ngalokho okwenza ngendlela ekhangayo?
03 Ungakwazi yini ukukhuluma kahle nabantu abangabazi?
Uma ushaya ukushisa, kufanele wakhe ukuxhumana okusheshayo phakathi kwakho nomfokazi ngakolunye uhlangothi lwefoni. Ungakwazi yini ukuthakazelisa othile phakathi kwemizuzwana embalwa bese ubenza bacele okungaphezulu? Ungakwazi yini ukuqala ukwakha ubudlelwano ngokushesha ukuze ithemba lithembele ngokwanele ukuze wenze i-aphoyintimenti? Ungakwazi yini ukufinyelela kahle efonini? Ungavimba ngokuthola i-aphoyintimenti?
04 Ungenza inkulumo encane?
Izintshumayelo eziningi zokudayisa kanye nazo zonke izinhlobo zezohwebo nezenzakalo zihilela inani elithile lenkulumo encane ngaphambi kokuba ufike esenzweni sangempela. Ungakwazi yini ukuxoxa kahle nabantu abangabazi? Ungakwazi yini ukuzijabulisa? Ungasebenzisa ingxoxo engavamile ukuze uqale ukufaneleka futhi ukwakheni ubuhlobo ngamathemba?
05 Ungakwazi yini ukuphatha amakhasimende angathandeki?
Ezweni elihle, amakhasimende angathandeki azohlala ebiza inkonzo yamakhasimende noma ukwesekwa kwe-tech ukuze kuxazululwe izinkinga zabo. Kodwa kuleli zwe, amakhasimende amaningi akhetha ukubiza abathengisi babo - nguye owazi kahle futhi lowo athembele ukulungisa izinto. Ungakwazi yini ukuchitha ikhasimende elithukuthele? Ungakwazi yini ukuchaza inkinga ekhohlisayo ngaphandle kokucasula ikhasimende? Ungabe uxolisa kahle ngamaphutha (owakho noma omunye umuntu)?
06 Ungakhipha abantu ngaphandle?
Ukuqoqa ulwazi kuyingxenye ebalulekile kokubili okufanele ukuthola ithuba futhi ukuthola izinzuzo ezizokwenza amehlo abo aqede. Ungakhuthaza abantu ukuthi bakhulume? Ungakwazi yini ukubuza imibuzo ngaphandle kokubonakala sengathi unombuzo? Ungenza abantu bajabule ukwabelana ngolwazi lomuntu siqu nawe?
Ungakwazi yini ukuqhuba umhlangano?
Uma wenza ukuthengiswa okuyinkimbinkimbi nabenzi abaningi bezinqumo, cishe uzophela ukukhuluma nabo bonke ngesikhathi esisodwa. Ukuthengiswa kwe-B2B kuvamise ukuthi kunezinhlangano ezihilelekile ekuthengeni, ngisho noma kunomuntu oyedwa owenza isinqumo esikhulu. Ungakhuluma ngokuphumelelayo eqenjini? Ungakwazi yini ukugcina umhlangano endleleni ngaphandle kokucasula noma ubani? Ungenza izilaleli zakho zizwe sengathi uzilalela yini?
08 Ungakwazi yini ukuxoxisana?
Ukuxoxisana yingxenye enkulu yokuthengisa. Yonke into ifuna ukuhamba kahle, futhi udinga ukuthola indlela yokuya esivumelwaneni esishiya wonke umuntu ejabule. Ungakwazi yini ukuletha ukulingana okuhle? Ungatshela ukuthi ukuma uqine nokuthi nini ukunikeza? Ungakwazi yini ukuhamba lapho uxoxisana lapho kwenzeka ukuthi ungenangqondo?
09 Ungakwazi yini ukuxhumana nabasebenzi bakho?
Njengomthengisi udinga ukusebenza kahle nabathengisi bakho, abaphathi bakho, kanye nabasebenzi kwezinye iminyango. Ungakwazi yini ukuhambisana nabantu abanezici zobuntu ezihlukahlukene kakhulu? Ungakwazi yini ukugcina imigqa evulekile yokuxhumana neminye iminyango? Ungakwazi yini ukuxazulula izingxabano zendawo yokusebenza futhi ubalethele isinqumo esinokuthula?