Ukuphathwa Kwemithombo Yezinombolo Zodwa (SRM)

Ukuphathwa kwemithombo yokushayela ngamabhanoyi eyodwa, noma i-SRM, kutholakala ekulawulweni kwemithombo ye- crew (CRM) futhi kuyigama elisha elisebenza ngokusebenza komshayeli oyedwa. I-CRM yaqaliswa ukusiza abaqeqeshiwe ukuba baxoxe ngokuphumelelayo ngenkathi basebenzisa zonke izinsiza ezikhona ukuthola nokuphatha izingozi ngaphambi, ngesikhathi nangemva kwendiza. Ukuphathwa kwemithombo yokushayela yedwa kuyinto efanayo, kodwa kubashayeli bezindiza abasebenza ngaphandle kwabasebenza nabo.

I-SRM yaqaliswa njengengxenye yohlelo lwe-FAA FITS .

Ukusebenza komshayeli oyedwa kungokwemvelo kunokwedlula imisebenzi ehilela abasebenzi. Umuntu ongashadile angakwazi ukucindezeleka kalula uma ebhekene nezinqumo eziningi zokwenza. Ukuphathwa kwemisebenzi kungasheshe kube nzima ngisho nabashayeli bezindiza abavuthiwe lapho izinto zingahambi kahle. Isibonelo, esimweni esiphuthumayo esifanayo, abaqeqeshi ababili abahamba phambili bangahlukanisa imithwalo yemfanelo kanye nemisebenzi ngesigamu, futhi ngamunye ufeza imisebenzi abayinikiwe. Abashayeli bezindiza bangase basizwe ngabagibeli bezindiza, amalungu angasebenzi emsebenzini futhi ngisho nabagibeli ezimweni eziphuthumayo.

Umshayeli oyedwa ongenamuntu ongamsiza. Izindaba ezinhle ukuthi nge SRM, umshayeli oyedwa ufundiswa ukuphatha umthwalo wokusebenza, ukunciphisa ingozi, amaphutha alungile, nokwenza izinqumo ezinhle - okufana nokuthi abasebenzi bazokwenza kanjani ngemigomo ye-CRM.

I-SRM Concepts:

Ama-5 P:

Indlela ewusizo yokuba umshayeli ahlole isimo sakhe njengomshayeli oyedwa ukusebenzisa umqondo wama-5 P, okuyindlela ewusizo yokuba umshayeli ahlaziye izingozi ezihambisana nezakhi zezindiza.

Ngokuhlola ngayinye yalezi zinto kanye neziguquguquko ezihilelekile, umshayeli angakwazi ukuthola nokunciphisa izingozi, futhi enze izinqumo zokwazi lapho.

Okunye okuphenywe : SPRM