Ukumaketha kuyinkqubo yokuqhathanisa inhlangano yakho, imisebenzi, noma izinqubo eziphikisana nezinye izinhlangano embonini yakho noma endaweni enkulu emakethe. Ukubeka uphawu lokufaka uphawu kungasetshenziswa ngokumelene nanoma yimuphi umkhiqizo, inqubo, umsebenzi noma indlela ebhizinisini. Amaphuzu agxile okubheka izinhlelo zokufaka izinto ezibandakanya: izinyathelo zesikhathi, ikhwalithi, izindleko nokusebenza nokwaneliseka kwamakhasimende .
Inhloso yokulinganisela ukuqhathanisa imisebenzi yakho ngokumelene nabokuncintisana nokukhiqiza imibono yokuthuthukisa izinqubo, izindlela kanye nobuchwepheshe ukunciphisa izindleko, ukwandisa izinzuzo nokuqinisa ukwethembeka kwamakhasimende nokwaneliseka. Ukubeka uphawu lokubaluleka kuyisici esibalulekile sokuthuthukiswa okuqhubekayo nemigomo yekhwalithi , kuhlanganise no-Six Sigma.
Kungani Kufanele Ube Nomkhawulo Wakho Oqinile?
Icala lokubeka uphawu lokukhomba libonisa ukuthi inqubo ethile eqinile yakho ingaqiniswa. Ezinye izimpawu zezinhlangano njengendlela yokwenza ngcono kokubili izindawo eziqondile zezinkampani nezindlela zabo zokuguquguquka komncintiswano. Kungakhathaliseki ukuthi yini okugqugquzelayo, ukuhlakulela umbono wangaphandle wemboni yakho kanye nabancintisana kuyinxenye ebalulekile yokuphatha kuleli zwe lokushintsha .
Kunezinombolo ezimbalwa zamadayimenti okuqala wezinhlelo zokulinganisa ngokuqinile.
- Umshayeli ovamile kakhulu wokubheka izimpawu uvela kumbono wangaphakathi ukuthi inqubo noma indlela ingathuthukiswa. Izinhlangano zizokuqoqa idatha ngokusebenza kwazo ngamaphuzu ahlukene ngesikhathi nangaphansi kwezimo ezihlukene futhi zikhomba izikhala noma izindawo zokuqinisa.
- Izinhlangano eziningi ziziqhathanisa nabancintisana ngomzamo wokukhomba nokuqeda izikhala emsebenzini noma ukulethwa kwemikhiqizo noma ukuthola ukuncintisana ngokuncintisana. Idatha eqoqwe isinyathelo sokuncintisana ngokubambisana inikeza ulwazi oluqondile ngezinqubo nokuncintisana komncintiswano.
- Igama elithi: benchmarking yamasu , isetshenziselwa ukuchaza lapho inkampani inesithakazelo ngokuqhathanisa ukusebenza kwayo ngokuya phambili kunabo bonke ekilasini noma lokho okubhekwa njengokusebenza kwezinga eliphezulu emhlabeni. Le nqubo ivame ukubandakanya ukubheka ngaphesheya kwemboni eqondile yezinkampani eziya emafemu aziwa ngempumelelo yazo ngomsebenzi othile noma inqubo ethile.
Ukulinganiselwa Kwendlela Yokubheka Ngaphakathi:
Nakuba kubalulekile ukukala nokuqapha ukusebenza kwazo zonke izinqubo ezibucayi, izinhlangano kufanele ziqaphele ukuthuthukisa nje ukubuka kwangaphakathi noma okungaqondile kwemisebenzi yabo. I-firm ephathekayo ngokuzikhandla kwayo ilahlekelwa kalula yinkampani yokuncintisana neyomhlaba jikelele kanye nezidingo zamakhasimende.
Ukubheka okubalulekile:
Ukubheka ngaphesheya kwemboni yakho ukuze uthole ukusebenza kahle kweklasi ngezinqubo ezithile noma imisebenzi kuyindlela enhle kakhulu yokufaka inselelo ekuqinisekisweni kwakho ukucubungula imibono nemikhuba enesikhathi eside. Isibonelo, i-Southwest Airlines ihlaziye ngokujulile izinqubo, izindlela, kanye nesivinini sezimoto zokugijima emgodini ukuze kutholakale imibono yokuthuthukisa i-airplane iphendule isikhathi esesangweni. Umphumela walolu cwaningo lokubheka ibanga kuthiwa usize iNingizimu-ntshonalanga ukuthi ivuselele kabusha isango labo lokugcinwa kwesondlo, ukuhlanza, nokulayishwa kwamakhasimende, futhi ukuthi ilondoloze izigidigidi zamaRandi ngonyaka.
Idatha ye-benchmarking ivame ukuthenga:
Izimboni eziningi noma imboni noma izinhlangano ezihlobene nabathengi zishicilela idatha ehambisanayo ebaluleke kakhulu kwinqubo yokubheka. Isibonelo, abathengi abanesithakazelo sekhwalithi yamoto amasha noma asetshenzisiwe bangabheka enhlanganweni eshicilela imibiko yabathengi ngemiphumela yabo yokuhlolwa okuningiliziwe kanye nokubika emotweni entsha neyasetshenziswa.
Ukuchaza isinyathelo sokuqala seBenmarkmarking:
Ngoba noma yikuphi inqubo, umkhiqizo, ukusebenza ebhizinisini ufanelekile ukulinganisa, izindlela ziyahlukahluka. Ngokuvamile, inqubo ihilela:
- Ukuchaza isihloko socwaningo lokuhlola.
- Ukuchaza inqubo noma imfanelo okufanele ihlolwe ngokuningiliziwe.
- Ukukhetha nokuchaza izinyathelo.
- Khetha isethi yokulinganiswa.
- Ukuqoqa idatha kokubili isifundo sokuqhathaniswa nokusetha isethi.
- Ukuhlola idatha nokukhomba umehluko kanye nezikhala.
- Ukuhlaziya izimpande ezibangela umehluko noma izikhala.
- Ukuchaza isinyathelo sokuthuthukisa esiphelele ngemigomo.
- Ukukhuluma ngezinhloso.
- Ukusebenzisa isinyathelo sokuthuthukisa kanye nemiphumela yokulinganisa.
- Ukubika ngemiphumela, ukukhomba ukuthuthukiswa nokuphinda inqubo.
Izibonelo zeBenmarkmarking:
Abanentshisekelo ekuthuthukiseni imikhuba yabo yamakhasimende bangaqhathanisa izinqubo zabo kanye namamethrikhi ngokumelene nalabo abancintisana nabo abaphumelele kakhulu.
Uma bebona ukungafani okungafani noma ukungezwani kwezinyathelo, bangase baqale ukuthuthukiswa kwenqubo ukuqinisa ukusebenza kwabo. I-firm izobheka futhi ilinganise ukusebenza komncintiswano, futhi kwezinye izimboni, izothumela kubasebenzi njengamakhasimende ukuthola ulwazi oluqondile.
Ikhefu lokudlela elisheshayo lokudlela lixhomeke ekusebenzeni okusheshayo, okunembile ku-drive-ukuze ukwandise ukusebenza kahle, ukunciphisa izindleko nokwandisa izinzuzo kuzotadisha imikhuba yokushayela abadlali abakhulu. Njalo umzuzwana owuthola ngaphandle kokunikela ngekhwalithi yamakhasimende kuvumela inkampani ukuba ikhulise inzuzo. Phakathi neminyaka, abaqhudelwano baye bahlaziywa ngokuqhubekayo ekusebenzeni kwabo ngokusebenza ngokucushwa, inombolo yamafasitela, imenyu namabhodi wesiphakamiso kanye nezindlela zokuhleleka emzamweni wokuthuthukisa kule ndawo. Bahlale bebukele futhi bebhekisana ngokumelene nomunye nomunye.
Enye eqinile, uPal's Sudden Service, i-hamburger encane ne-hot dog chain kanye ne-Baldrige Quality Award winner, iphumelele kakhulu ekufezeni ukusebenza okuhle kakhulu kweklasi ukuqhutshwa kwe-drive kanye nemisebenzi yokudlela yonke, ukuthi yavula isikhungo semfundo ukuqeqesha ezinye izinhlangano. Izinkampani eziningi ezimakethe zokudla okusheshayo zisebenzisa i-Pal njengendlela yokubheka amahle kakhulu kumafemu abo.
Okubalulekile:
Ukumaketha kuyithuluzi elinamandla elinamandla lokukhuthaza ukuqhubeka okuqhubekayo enhlanganweni yakho. Njengoba kuxoxwe, ukuthembela ezinyathelweni zangaphakathi-kuphela kubangela umbono we-myopic. Izinhlangano eziphezulu zizama ukukhomba izinqubo, imisebenzi noma iminikelo ebalulekile ebhizinisini labo futhi zihlolisise ukusebenza kwazo kanye nokusebenza ngokuhambisana nabaqhudelanayo noma ukuhola abasha. Ukunakekelwa kufanele kuthathwe ukuze kuchazwe izinhlelo zokuzibophezela ngamabomu nangokwesayensi, noma, imiphumela ingadukisa.
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