Yiziphi lezo izinhlobo zokudala ezishoyo ngempela?
Engxenyeni engu-1 ye "umhumushi wokukhangisa," sibheke izindlela amaklayenti azivame ukumboza imicabango yabo yangempela ngemishwana engabonakali kancane. Namuhla, kuyisikhathi somnyango wokudala.
Kulabo abasebenza eminyangweni yokudala bacabanga ukuthi "akukho ndlela, kuphela abathengi basho into eyodwa futhi bakusho omunye," awukho uthembekile ngokuphelele. Eqinisweni, kuyinto engavamile uma uqaphela ukuthi embonini yokuxhumana, cishe wonke umuntu empeleni usho okuhlukile ukuthi lokho abakucabangayo ngempela.
Uma ukudala kuqala ukungena emhlabeni wokukhangisa nokuklama, abanakho isihlungi. Ngokushesha bafunda ukuthi ukwethembeka ngokuphelele, ikakhulukazi phambi komthengi, kuyindlela yokuzikhandla emsebenzini .
Ngesikhathi sezemisebenzi yabo, futhi nge-coaching eminingi evela kumqondisi wokudala kanye neqembu le-akhawunti, abakhethile bathola izindlela zokukhuluma namakhasimende nabaphathi be-akhawunti abafihla imizwa yabo nezinhloso zabo zangempela.
Nazi izinkulumo ezingu-15 eziphezulu ezisetshenziswayo, nokuthi ziyini ngempela.
1: "Lokho kungumcabango othakazelisayo, ngizogubha lokho."
Ukuhumusha: "Ngiyakuzonda leso siphakamiso. Zondani! Angisoze ngenza lokho. Kodwa, ukuze ngibe mnandi, ngizozenza sengathi ngikucabangisisa, futhi ngikutshele ukuthi awuzange usebenze. "
2: "Ngidinga okungenani amasonto amabili ukwenza lokho."
Ukuhumusha: "Ngicabanga ukuthi ngiyakwenza lokho ngesonto, noma ngaphansi. Kodwa nginezinye izinto epulatifheni yami, futhi ngingabheka njengengcweti uma ngithumela ngaphambi kwesimiso. "
3: "Ngicabanga ukuthi uzothanda lo mbono."
Ukuhumusha: "Uzokuzonda lo mbono, kungcono ngaphandle kwendawo yakho yokududuza. Kodwa, ngokuyibeka ngale ndlela, ngithemba ukuthi ngizokwenza ngcono. "
4: "Manje, lo mbono ungaba kancane ngaphandle kwendawo yakho yokududuza."
Ukuhumusha: "Uzonzonda lo mbono, awunaso isibindi sokwenza lokho.
Kodwa, ngokuyibeka ngale ndlela, ngithemba ukuthi ingqondo ye-reverse izokwenza ukuthi uyithenge. "
5: "Ngachitha amasonto ngiqamba lokhu."
Ukuhumusha: "Ngiyipholile lokhu ngomzuzu wokugcina, ngethemba ukuthi ucabanga ukuthi kuhle."
6: "Ngiyabonga ngakho konke okwabelane nathi emfushane."
Ukuhumusha: "Ukuqonda kwakho kwakungenasisekelo. Asifundile lutho kubo, futhi wabaphonsa kudoti okwesibili owashiya. "
7: "Ngithanda ngempela umkhiqizo / isevisi."
Ukuhumusha: "Angisoze ngithenga lokhu."
8: "Angicabangi ukuthi iqembu lokugxila lizosiza ngalesi sikhathi."
Ukuhumusha: " Amaqembu okugxila abulala imibono emihle, futhi ayobhubhisa ngokuphelele lokhu. Kungani uphakamisa lokhu okungenangqondo? "
9: "Ngiyazisa ngempela ukufaka kwakho."
Ukuhumusha: "Ngifisa ngempela ukuthi uzongivumela ukuthi ngenze umsebenzi wami, futhi ungazami ukushintsha izimbungulu zakho ezingabonakali emibonweni yami."
10: "Yindaba ehlekisayo."
Ukuhumusha: "Ngizwile amazwi okugcina omngcwabo evela kusiboshwa esihlalweni sikagesi."
11: "Ngacabangela ngokucophelela lokho okushoyo emhlanganweni wethu wokugcina."
Ukuhumusha: "Iningi lalokho okwakushoyo alilingenangqondo, futhi konke okunye ngangizungezile ukuhlangabezana ne-ajenda yami yokudala."
12: "Nginombuzo mayelana nalesi sifushane ."
Ukuhumusha: "Anginayo into entsha engingayengeza, ngifuna nje ukuzwakala sengathi nginakekele."
13: "Ngabe singakudlulisela kude kangakanani lokhu?"
Ukuhumusha: "Sifuna imvume ecacile manje ukumboza imbongolo yethu uma sikhiqiza imibono oyoyinqaba ngoba inkulu kakhulu, inesabekayo, noma ihluke kakhulu."
14: "Ngilangazelela ukukukhombisa lokho esikutholayo."
Ukuhumusha: "Angikwazi ukulinda ukubona ukubukeka ebusweni bakho uma ubona izinto engizethula esikhathini esizayo."
15: "Ngiyabona okuningi okusemandleni okwenza okuthile lapha."
Ukuhumusha: "Ngizokwenza konke engikwaziyo ukunqoba umklomelo kulo, ngisho noma kusho ukuhamba kancane noma ukungazinaki lesi sicelo."