Ungakwazi Ukufunda Nokuqinisa Amakhono Wakho Ezobuhlakani Emsebenzini
Ngingumfundi ongakwazi ukufunda futhi ngikhule iqembu ngoba ngibone abantu abaningi abaye baqinisa ukuhlakanipha kwabo ngokomzwelo lapho bebeka izingqondo zabo kuwo.
Eqinisweni, ekuqeqesheni nasekubonisaneni nezinhlangano, indawo eyodwa yokugxila bekulokhu kusiza abaholi ukuba bathuthukise ukuhlakanipha kwabo ngokomzwelo. Lona yi-dichotomy ebaluleke kakhulu, ephawulwe nguKendra Cherry, ekuchazeni kwakhe ukuhlakanipha kwengqondo nomlando wayo.
Abaphathi nokuhlakanipha koMzwelo
Uke wawazi umphathi owayesebenze kahle ekuhlakanipheni ngokomzwelo (EI)? Lo mphathi unzima ukuqonda imizwelo ekhonjiswa kuwo wonke umyalezo ngabasebenzi.
Njengoba inani lomyalezo ukuthi abasebenzi baxoxisana ngamazwi angabonakali , ukubonakalisa ubuso, nezwi lezwi, le menenja unesimo esibi kakhulu. Uzoba nobunzima ukuthola wonke umlayezo ukuthi isisebenzi sizama ukuxhumana.
Imenenja enekhono elincane le-EI ayinakusebenza ekuqondeni nasekuvezeni imizwelo yakhe. Lokhu kuhlanganisa ukuqaphela ukuthi une-EI engathuthuki.
Isenzo esivamile ukusho ukuthi uvulekile ngokuphelele kumbiko , kodwa ukuthi umxhumanisi akalungile ngalolu daba.
Kodwa, inkinga eyinhloko nomphathi ophethe i-EI ephansi ukuhluleka komphathi ukuqonda nokuqonda umthelela wezenzo zakhe nezitatimende kubasebenzi osebenza nabo emsebenzini.
Inkinga yesibili enkulu yomphathi we-EI ophansi wukuthi umuntu osebenza naye noma ilungu lezisebenzi eliye lathuthukiswa ngokuhlakanipha kwengqondo lingadlala imenenja ephansi ye-EI njenge-violin ehlelwe kahle - okungcono, nakakhulu nakakhulu.
Intelligence In Action
Ingabe abaphathi bangawenza noma yini ngalokhu? Ukuhlakanipha okungokomzwelo kungafundiswa futhi kuqiniswe, kodwa kuphela lapho umsebenzi eqonda ukuthi ukuhlakanipha ngokomzwelo kubonakala kanjani futhi kusebenza emsebenzini.
UCherry uthi uPetru Salovey noJohn D. Mayer, abaholayo abaphenguluzi bezingqondo ezingokomzwelo, baqaphela izici ezine zokuhlakanipha okungokomzwelo: "umbono wezimzwelo, ikhono lokucabangela ukusebenzisa imizwelo, ikhono lokuqonda imizwelo nokukwazi ukulawula imizwelo."
Izibonelo zamakhono umuntu ohlakaniphile ngokomzwelo angase akhombise kulezi zici zihlanganisa:
- ukuqwashisa nokukwazi ukufunda ulimi lomzimba nokunye ukuxhumana okungaxhunyiwe okubandakanya izinkulumo zobuso,
- amandla okulalela ngokucophelela ukuthi angazwa amagama angakhulumi ngokulalela ithoni yezwi, ukuphazamiseka, ukuyeka, nezinye izici,
- ikhono lokulawula nokusingatha ukukhungatheka, intukuthelo, usizi, injabulo, ukucasula, neminye imizwelo,
- ukuqaphela nokuphendula kumthelela wokuthi amazwi akhe nezenzo zakhe zisebenza kubasebenzi, kungakhathaliseki ukuthi bazisa umphathi wethonya, noma cha,
- ukuqonda isimo sengqondo esivela ekukhulumeni esivela kubasebenzi kanye nokuphendula ngokuphumelelayo izici ezingokomzwelo zokuxhumana ngokuqondene nezidingo ezibekiwe, futhi
- ngokuhumusha ngokuphumelelayo imbangela yomzwelo ovezwe yisebenza naye. Ukudabuka okudabukisayo, okudakile kungabonisa inkinga ebalulekile ekhaya kanye nenkinga yomsebenzi engaxazululwa.
Ukwandisa Ukuhlakanipha Kwengqondo
Abaphathi abakwazi ukuxhumana nokuhlakanipha ngokomzwelo, kungakhathaliseki ukuthi bemvelo, ukukhulisisa kanye / noma ukwenza, baletha ubukhulu obengeziwe bokuqonda kanye nokwakha ubudlelwane emisebenzini yabo yomsebenzi. Ngichaze izingxenye eziningana zokuxhumana komuntu oye wahlakulela kakhulu ukuhlakanipha ngokomzwelo.
Lezi yizimiso mayelana nokuqinisa ukuhlakanipha kwakho ngokomzwelo emisebenzini yansuku zonke.
- Zama ukulalela okujulile nokugxile lapho uxhumana nomunye umsebenzi. Esikhundleni sokuphinda uphendule impendulo yakho ngenkathi omunye umuntu ekhuluma, gxila engqondweni yakho nasekunakekeleni ekubuzeni imibuzo ukucacisa nokuqonda lokho okushoyo.
- Qinisekisa futhi uphinde ubuyekeze ukuthi ucabanga ukuthi wezwa yini umuntu othi kuwe. Buza ukuthi isifinyeto sakho sibonakaliso esinembile kokuqukethwe kokuxhumana.
- Buza imibuzo ukukhomba imizwelo nemizwa. Buza umsebenzi ukuthi uzizwa kanjani ngolwazi olunikeziwe kuwe. Buza ukuzwa kwabo ngamathumba ukuthi izinto ziqhubeka kanjani.
Uma kunzima ukufunda ukuthi isisebenzi sisabela kanjani esimweni sengqondo, cela ukuthola. Iningi labasebenzi lizimisele kakhulu ukudalula umbono lapho umphathi wabo ekhombisa isithakazelo. Uzoqhubeka nokuthuthukisa ukuhlakanipha kwakho ngokomzwelo, futhi, ngokulalela. - Ziqaphele ukubona ulimi lomzimba noma ukuxhumana okungenalutho . Yeka ukusheshisa isikhathi eside ngokwanele ukubona ukuthi ulimi lomzimba aluhambisani namagama akhulunywe. Zama ukuhumusha ulimi lomzimba njengendlela yokuqonda ukuxhumana okuphelele komsebenzi. Ngokuzijwayeza, uzoba ngcono.
- Qaphela indlela oziphendulela ngayo ekukhulumisaneni komsebenzi. Qiniseka ukuthi usabela emazingeni amabili. Udinga ukusabela emaqinisweni nasemizwelo, izidingo, amaphupho, nokunye okuvezwayo ekukhulumisaneni okuningi uma uqaphela. Futhi, uma ungatholi isigaba sesibili, lokho kuhilela imizwelo, cela kuze kube yilapho uqonda.
- Phawula ukuthi ngabe izisebenzi ozisebenzisayo kakhulu zifana nani. Hlola ukuthi ngabe uthola ukukhulumisana okwabiwe noma nje ukwenza izinhloso ukuthi isisebenzi sizozizwa futhi senze ngendlela ethile, ngokusekelwe ekuhlangenwe nakho kwakho. Buza imibuzo, uphinde uphawule izimpendulo. Qaphela futhi, ukuthi ungase ubonise lezi zisebenzi ngolwazi oluthe xaxa nokuqonda ngokusekelwe ekuxhumeni kwakho okwabiwe. Thuthukisa umuzwa wokuthi uyadlalwa nini. Isisebenzi esinokuhlakanipha kwengqondo esithuthukile kakhulu sesivele sihlaziya ukuphendula kwakho futhi siqonda ukuthi yini ofuna ukuyizwa. Lesi sisebenzi sinekhono ekwakheni uhlangothi lobuhlobo bokuxhumana kwakho - okuhle nokugula.
- Naka kakhulu imizwelo yakho. Hlola ukuthi uphendula kanjani ezimweni ezingokomzwelo. Funa impendulo evela kubasebenzi obathembayo ukuthi uzosabela ngezinga elithile lokungakhethi, ukungabi nabandlululo. Funa impendulo eyengeziwe evela kumphathi noma umeluleki ongakwazi ukuchaza umthelela wakho kwabanye emhlanganweni, isibonelo.
Ungathuthukisa ukuhlakanipha kwakho ngokomzwelo, kodwa kuzothatha ukugxila okuqhubekayo nokuzijwayeza. Funa futhi usebenzise impendulo ukuze uhlanganise imibono yakho yezenzo zakho nezenzo zakho.
Ukuhlakanipha komzwelo kuwuphawu lomphathi noma umholi osebenzayo. Baqonda futhi kufanele basabele kokubili okuqukethwe komlayezo kanye nezingxenye ezingokomzwelo ezingokomzwelo nezenjongo ezenza umyalezo uphile futhi uphefumule enhlanganweni.
Bayakwazi ukwakha ubudlelwane obuhlala njalo nabangane nabasebenzi bokubika. Ngaphandle kokuhlakanipha okungokomzwelo, umholi ukhubazekile kakhulu amandla akhe okuqonda nokuphendula engxenyeni engokomzwelo yokuxhumana nokuxhumana nabanye abasebenzi. Lokhu kukwazi ukubulala ukusebenza kwabo.