Ukuxhumana Kubalulekile Uma Ufuna Abantu Bashintshe
Ayikho inhlangano ekhona lapho abasebenzi bejabule ngokuxhumana . Ukuxhumana kungenye yezindaba ezibucayi ezinhlanganweni.
Yindawo okuvame ukukhononda ngayo ngabasebenzi ngesikhathi sokushintshwa kwenhlangano nemisebenzi yansuku zonke. Isizathu?
Ukukhulumisana okuphumelelayo kudinga izingxenye ezine ezisebenza ngokugcwele ukudala incazelo ehlanganyelwe, incazelo eyintandokazi yokuxhumana.
- Umuntu othumela umlayezo kumele alethe umlayezo ngokucacile nangemininingwane, futhi akhombe ubuqotho nobuqiniso.
- Umuntu othola umyalezo kufanele anqume ukulalela, abuze imibuzo ngokucacile, futhi uthembe umthumeli womlayezo.
- Indlela yokulethwa ekhethiwe kumele ihambisane nezimo kanye nezidingo zomthumeli nomamukeli.
- Okuqukethwe komlayezo kumele kuqaliswe kabusha futhi kuxhumeke, ngezinga elithile, nezinkolelo ezisekhona kakade zomamukeli. Kufanele iqukethe imininingwane isisebenzi esifuna ukuyizwa. Kumele iphendule imibuzo ebaluleke kakhulu yomsebenzi.
- Njengoba konke lokhu kuqhubeka ekukhulumisaneni, kuyamangaza ukuthi izinhlangano zenze kahle.
Shintsha abahlinzeki bokuphatha banikeze iziphakamiso eziningi ezibanzi mayelana nendlela yokuxhumana kahle ngazo zonke izinguquko zenhlangano.
Izincomo Ngokuxhumana Ukuphathwa Kwezinguquko Eziphumelelayo
Thuthukisa uhlelo lokubhala olubhalwe phansi ukuqinisekisa ukuthi konke okulandelayo kwenzeka ngaphakathi kwenqubo yokuphatha ushintsho.
- Xhumana njalo, njalo, futhi ngokusebenzisa iziteshi eziningi, kufaka phakathi ukukhuluma, ukubhala, ividiyo, ukuqeqesha, amaqembu okugxila, amabhodi okubika, ama-Intranethi, nokuningi mayelana noshintsho.
- Khulumisa konke okwaziwa ngezinguquko, ngokushesha nje lapho ulwazi lukhona. (Yenza kucace ukuthi ukukhathazeka kwakho kuqondene nokuxhumana okusheshayo, ngakho-ke imininingwane ethile ingashintsha ngosuku oluthile.) Tshela abantu ukuthi okunye okukhethayo ukugcina konke ukuxhumana kuze kube yilapho unesibindi mayelana nezinqumo, imigomo, kanye nenqubekela phambili. Kuyingozi kakhulu ekuphathweni kokushintshwa okuphumelelayo.
- Nikeza isikhathi esiningi sokuba abantu babuze imibuzo, bacele ukucaciswa, futhi banikeze okokufaka. Uma ngabe uyingxenye yeso simo lapho umholi eveze khona izinguquko, ekukhanyeni okuphezulu, eqenjini elikhulu, bese ebalekela, uyazi ukuthi yiziphi izindaba ezimbi eziphathelene nokuguqulwa kweshintsho. Abantu kumele bazizwe behileleke ekushintsheni. Ukubandakanya kudala ukuzibophezela-akukho okunye okuphawulekayo phakathi nenqubo yokushintsha.
- Khuluma ngokucacile umbono , umgomo , kanye nezinhloso zomzamo wokuphatha ushintsho. Siza abantu ukuthi baqonde ukuthi lezi zinguquko zizobathinta kanjani wena siqu. (Uma ungasize ngale nqubo, abantu bazokwakha izindaba zabo siqu, ngokuvamile ababi kakhulu kuneqiniso.)
- Qaphela ukuthi ukukhulumisana kweqiniso kungxoxo. Kuyindlela emibili, futhi ingxoxo yangempela kufanele iholele. Ngeke kube nje isethulo.
- Abaholi bezinguquko noma abaxhasi badinga ukuchitha isikhathi bexoxa ngamunye ngamunye noma ngamaqembu amancane nabantu abalindeleke ukwenza izinguquko.
- Xoxa ngezizathu zenguquko ngendlela yokuthi abantu baqonde umongo, injongo, nesidingo. Odokotela baye bathi lokhu: "ukwakha uhlaka olukhunjulwayo, ukuqondiswa kwemicabango," nokudala "uhlaka lokuqondisa ukusekela ushintsho."
- Nikeza izimpendulo zemibuzo kuphela uma wazi impendulo. Abaholi babhubhisa ukwethembeka kwabo ngenkathi behlinzeka ngolwazi olungalungile noma bevele bekhubeka noma bebuya emuva lapho bethola impendulo. Kungcono kakhulu ukuthi ungamazi, nokuthi uzozama ukuthola.
- Abaholi kudingeka balalele. Gwema ukuzivikela, ukuzithethelela, nezimpendulo ezinikezwa ngokushesha kakhulu. Yenza ngokucabangela.
- Yenza abaholi futhi ushintshe abaxhasi abatholakala, nsuku zonke lapho kungenzeka, ukuxubana nabanye emsebenzini.
- Bamba ama-workshops asebenzisanayo nezinkundla lapho bonke abasebenzi bezohlola khona izinguquko ndawonye ngenkathi befunda kabanzi. Sebenzisa ukuqeqeshwa njengendlela yokuxhumana okukhulumisana futhi njengethuba labantu ukuhlola ngokuphepha ukuziphatha okusha nemibono mayelana noshintsho nokushintsha ukuphathwa. Wonke amazinga enhlangano kufanele ahlanganyele esifundweni esifanayo.
- Ukuxhumana kufanele kusebenze. Uma ukukhishwa kwamahemuhemu sekuvele kusasebenza, inhlangano ilinde isikhathi eside ukuxhumana.
- Nikeza amathuba abantu ukuthi baxhumane, kokubili ngokomthetho nangokwemvelo, ukwabelana ngemibono mayelana noshintsho nokushintsha ukuphathwa.
- Ukubukeza esidlangalaleni izilinganiso ezisendaweni ukushayela inqubekela phambili ekuphatheni ukuguqulwa nokushintsha imizamo.
- Shicilela imivuzo kanye nokwamukelwa kwezindlela ezinhle kanye nokufezekisa ekushintsheni nasekushintsheni ukuphathwa. Gubha umncintiswano ngamunye omncane esidlangalaleni.
Ulwazi Olwengeziwe Mayelana Nokuphathwa Kwezinguquko
- Shintsha, Shintsha, Shintsha: Shintsha Izifundo Zokuphatha Kusuka Ensimini
- Ukusekela okuPhezulu kanye nobuholi ekuPhatheni kokuThuthukiswa
- Ukuhlela nokuhlaziywa kokuPhathwa kokuThuthukiswa
- Shintsha Izifundo Zokuphatha Ngokusebenza Kwabasebenzi
- Yakha Ukusekela Ukuphathwa Kwezinguquko Okuphumelelayo
- Shintsha amathiphu wokuphatha
- Shintsha Ukuphathwa Ukuhlakanipha