Shintsha Ukuphathwa Ukuhlakanipha: Isu, Abantu, Ukuxhumana

by USusan M. Heathfield

Ukuhlela, Ukubandakanya Abasebenzi, kanye Nokuhola Phakathi Neshintsho

Njengoba ijubane lokuguquka liqhubeka landa, ukuguqula ukuphathwa kuyisisekelo esiyisisekelo esidingekayo ngabaphathi, abaphathi, abasebenzi baseHulumeni kanye nabaholi benhlangano. Ukuze ngithinte ukuhlakanipha kwabafundi bami, ngacwaninga abafundi mayelana nesipiliyoni sabo sokuphatha ushintsho.

Ucwaningo lwanginika ithuba lokuhlanganisa amakhulu eminyaka ekuhlangenwe nakho kokushintsha ushintsho kwesinye isihloko.

Ngiqoqe futhi ngihlukanise imicabango nabafundi bami.

Amazwi abo abonisa ukuthi kukhona ukuguqulwa kwamasu okuguqula, ukuhlela, ukuqaliswa, kanye nesibindi ngokucacile kunanoma yini engingayinika yona ngedwa. Lapha, ngamazwi abafundi bami, iseluleko sabo esihle mayelana nokuphathwa kokushintsha .

Shintsha Isu nokuhlela

"Angicabangi ukuthi ushintsho lukhuni ukuhlela noma ukuhamba. Ngicabanga ukuthi sizama ukugoba imithetho, silindele ukuthi abantu bathole ushintsho ngoba siyayithanda noma siyayikhokha. Angikaze ngibone ukuhleleka kahle shintsha siphumelele noma ihlelekile kahle. Ngiye ngabona izinguquko ezihlelekile kahle ezikhulunywe kahle, futhi umphumela waba ubuhlungu endleleni eya ekushintsheni; ngibone nezinguquko ezihlelekile kahle ezenziwa, ngenxa yokuthi akukho eyodwa izinguquko. "
"Ukuziphatha komuntu kuyinkimbinkimbi kakhulu, kodwa ngikholelwa ngobuqotho ukuthi ukuguqulwa kwenhlangano kuvame ukuxubaniswa nokubulawa okungalungile nokuntuleka kokucaca kanye nokuhlelwa kwemithetho. Ukushintsha izimiso kulula (akusho ukuthi kulula). Ngombono wami, 70-90% wempumelelo ukuguqula imizamo engangibandakanyekile ekugxileni kakhulu ezintweni eziyisisekelo ... Labo abahlulekayo ngokuvamile abazange benze ngenhloso embi noma isu elibi lenkampani, kodwa ngenxa yesimiso esibi sokuguquka nokusebenza.

Izinhlelo eziningi ze-MBA kanye nezinye izinhlelo zebhizinisi kufanele zigxilise emigomweni yokuThuthukiswa komSebenzi kanye nokuThuthukiswa komNyango (kanye neMiklamo). Ukuhlonza okungcono nokukhethwa kwabaholi kuzosiza nabasebenzi abaphezulu bezinhlangano nalabo abangcono ngokomzwelo ukukhiqiza ushintsho. Amasu okuphatha ukuguqulwa okuphumelelayo akudingi kuphela ukuqwashisa kokuziphatha komuntu kodwa nemikhuba yokuziphendukela kwemvelo emsebenzini.

Ababonisi abaningi babona isigamu lesithombe futhi bancike ebufakazini bomlando bokuphumelela. Izitayela zomsebenzi esizibonayo azinawo umlando womlando, ngaleyo ndlela leli qhinga lizoqeda "izixazululo" ezingase zisebenze ngaphambili. "

"Okuningi engikubonayo mayelana nokuguqulwa akuzange kushintshe ngaphezu kweminyaka ....." kubuyiselwa ", kuphindwe, kuthuthukiswe, njll. Ngokuyisisekelo, uma uchaza injongo, baqeqesha abantu bakho (banikeze amathuluzi) , ukukhulumisana kuwo wonke amazinga okulindelwe / ama-WIFM / R & R), (Qaphela: okukuyo kimi kanye nemivuzo nokuqashelwa) nomvuzo wokuphumelela, ushintsho (namaqembu) uyophumelela. "
"Uhlaka lokuqondisa ukusekela ushintsho."
"Ukwenza ukuhlolwa kwezinhlekelele ngaphambi kwesikhathi futhi ube nehlelo lokunciphisa ngokuqondile kuzo zonke izingozi ezinkulu."
"Ukucaciswa kwemisebenzi , umbono kanye nezinhloso zomzamo wokushintsha. Ukudala ukuphuthuma okuzungezile isidingo sokushintsha."
"Ukudala nokwazisa umbono ngaphandle kokuqaliswa kokuqala."
"Ukuguqulwa kufanele kuhlobaniswe ngokucacile nenjongo ebalulekile yebhizinisi, kungenjalo, ukunakekelwa kokuqondiswa kuyokwenyuka. Ukuthuthukisa umsindo ocacile, ophuthumayo oveza ukuguqulwa kokuziphatha kwenza abantu bakhumbule ukuziphatha okusha."

Ukuxhumana Ngesikhathi Shintsha

"Awukwazi ukukhulumisana ngokwanele noma ukukhuluma nabantu abanele. Abaningi abasebenzi banelisekile kakhulu ngesimo se-quo - 20-60-20. Gxila ku-60% phakathi - hhayi kuma-20% angeke athenge- ku. "
"Awukwazi ukukhulumisana kakhulu. Yiba nemigomo elinganiswayo ukuze ukwazi ukulandelela uphinde uxoxe intuthuko yakho ekufezeni imigomo."

"Yiba nemihlangano okungenani kanye ngesonto kuhlanganise wonke amalungu azoshukunyiswa noma aqhuba inqubo ndawonye egumbini elilodwa."
"Ukwakha amakhono ekukhulumisaneni njengokuthi izingxoxo zangempela zingenziwa njalo."
"Awuzami ukuphendula imibuzo esasingenayo izimpendulo okwamanje ... ukugcina ukwethembeka."
"Ukukhulumisana ngokucacile futhi njalo, ikakhulukazi ngezilinganiso, imiphumela, nemiphumela."
"Ukuthola yonke inhlangano ndawonye kungakha ukwanda, ukudala umcimbi ongakhohlwa, nokwakha ukucindezela kontanga ngenxa yenguquko."
"Zonke izinguquko zibonakala ziletha izinto ezintsha zokwenza; endaweni yamakethe yanamuhla, abantu kufanele babe nenketho yokuyeka noma ukunciphisa ezinye imisebenzi ... asikwazi ukuqhubeka ngokungeza kuze kube phakade."

Ukubonisana Ngesikhathi Shintsha

"Ukuxoxisana 'nokungena' namaklayenti. Ngemva kokuvula abantu abanekhono lokwenza izinqumo - nokuthola ukusebenzisana kwabo. Akukaze kwenzeke ngokulandelana ngokulandela imodeli yokuthuthukisa. Ukugxila kakhulu emphakathini nasebuhlotsheni obusungulayo. Ukusebenza ngentshiseko yabantu njengoba kunokwenzeka.Kuhlinzeka ngamashintshi okuguquguquka - ama-gophers, ama-catalysts, abahlaziyi. Ukugxila ekuhlolweni ukuze abantu bakwazi ukubona ushintsho kwenzeka.Gxila ezintweni ezincane zokushintsha ukuze kungabi indlela eyodwa-enkulu-bang. "

Imiphumela Yezinguquko

"Thatha abalimele; basize abaqashi besikhathi eside bathole enye indawo yokusebenza."
"Ngesikhathi esifanayo, futhi futhi nasezinkingeni zokushintsha okubucayi, ungagcini (isikhathi eside) noma yikuphi abasebenzi abakhulu abaphathi abangabonisi izimpawu zokuzimisela ukwamukela ushintsho."
"Shicilela imivuzo nokuqashelwa kwezindlela ezinhle nokufezekisa, futhi ugubha esidlangalaleni ngasinye ukunqoba esidlangalaleni."
"Nikeza imiphumela emihle yokushintsha, nomphumela omubi wokungazitholi ushintsho. Hlela izinzuzo zokuqala."

Ukusebenza kwabasebenzi ngesikhathi sokuguqula

"I-Lao Tzu ... ushintsho olungcono yilokho abantu bacabanga ukuthi benza ngokwabo ... okungukuthi, ukubandakanya okukhulu kungcono uma kungabonakali kahle futhi kungaphazamisi abantu abaphumelela emisebenzini yabo evamile."
"Ngizibonela ngabanye futhi ngikholelwa kubasebenzi abaningi ukuthi kubalulekile ukuthi bahileleke kule nqubo. Izinga lokubandakanyeka lizoxhomeka ekusikiseni iziphakamiso zabasebenzi kanye nezimpendulo, ngokudlulisela izici zenqubo, njll. Inqubo ingaphezulu ngiphumelele, ngiyakholwa lapho abasebenzi bethengwa khona bese bebona ukuthi okufakwayo kubaluleka futhi kwenza umehluko. "
"Bamba amaqembu aqondisiwe ukuze acele okokufaka ngemuva kokuba isethulo sigxile endaweni ethile ephumelela kakhulu ngesikhathi sokuhlela. Ngiye ngabona izicelo eziningi ezivulekile ezivulekile ezivulekile zokufakelwa kweqembu eziphenduka zibe mahhala-konke. ukukhungatheka nokuzizwa kabi, okufaka isandla ekuqhubekeleni ukuphikisana ngoba kwakungekho njongo ehlose ukuveza ukufezeka. "

Ubuholi

"Umzamo wokushintshwa awukwazi" ukuzikhethela "kubasebenzi abakhulu kumele bahole noma baphume endleleni. Uhlelo olusha luzogcina lume ngezinyawo, kodwa yonke isimiso esisha sidinga ukwesekwa nokukhuliswa."
"Ukushintsha imizamo kumele kuhambisane nobuholi." Uma imizamo ishintsha njalo futhi kwenzeka ngesikhathi esisodwa ngaphandle kokuxhumana, inhlangano ihlukana. Abasebenzi badidekile futhi bacasuliwe (ngakho-ke bathukuthele) ngoba badonsa izinkomba eziphikisanayo. "
"Ukweseka ukuphathwa okusebenzayo akudingekile ngokuphelele, kodwa ukuphathwa okuphikisanayo okuphathwayo kuyingozi. (Ngiphonswe ngaphandle ngumphathi ophakathi, othi," Uma sizoba noshintsho, sizoziqhuba , "nangemva kokumenywa ngabaphathi bezinga lokuqala ukusiza)."
"Uma isakhiwo singekho, ushintsho luyohluleka. Imigqa yesigunyaziso nokulawula kufanele ihlonishwe; awukwazi ukushintsha ngokuqondile lokho ongakuphathiyo. Ungathonya labo abaphethe, kodwa awukwazi ukuwaphoqa. ngeke ukwazi ukulinganisa usayizi wezinguquko ezihlosweni zayo. Yini ongayifunda ngayo isakhiwo senhlangano nokuthi kungenzeka ukuthi ushintsho, noma lukhulu noma oluncane, luyophumelela. "
"Abaholi abangahlelekile abahlanganyela ekudaleni umzamo wokuguqula bangathengisa umzamo futhi babhekane nokuphikiswa ngosuku nosuku."
"Kungenxa yokuthi ukuguqulwa okudingekayo ekulondolozeni inhlangano akusho ukuthi ukukhathazeka kwenhliziyo ebandayo kuyadingeka. Ngiye ngabona lezi zengqondo, amazwi, nezenzo ezivela kubasebenzi eminyakeni edlule, futhi njalo kuphuma ngezokukhulumisana enhlanganweni futhi kuphazamisa ushintsho imizamo. "
"Kunomthelela omkhulu phakathi kwembono phakathi kokuthi" Kulungile ukuhluleka "(kodwa kungaba ngcono kuwe uma ungakwenzi,) futhi" unemvume yokuhluleka. "(Silindele ukuthi ungase ufune ukuthi uthole okungcono kakhulu ngaphandle kwalo.) "
"Ngaphandle kokuba labo abafuna ushintsho baqaphele ukuthi ukuphathwa kokushintsha kudinga ukuba bashintshe ukuziphatha kwabo futhi bathuthukise amakhono abo, ushintsho ngeke luze lube ngcono."
"Izinkampani eziningi kakhulu zichitha isikhathi esiningi zidlala ngamavesi e-esoteric kanye" namasu okuhamba "- kunokuba nje ubambelele emisebenzini eyisisekelo yokuphatha, ukuphatha izandla."
"Ukuqinisekisa noma ukuthola uxhaso oluphezulu nokudala lokho uKotter akubiza ngokuthi" ukusebenzisana okuqondisayo. "
"Ukusebenzisana nokuthuthukisa iqembu labaholi abangaqondakali kulo lonke inhlangano kanye nokuzibophezela kokuphatha okuphezulu, ukunakekelwa nokulinganisa."
"Ukuthenga ngaphakathi kusuka phezulu futhi uzuze nabaphathi bombuso wangaphambili."

Ukuvula Ukushintsha

"Abantu abachazwe ngokucacile, ukwethembeka, isithunzi, ukuqonda nokuzwelana banokuvuleka okukhulu kokushintsha."
"Ukuveza izizathu zokushintsha ngokuthembeka nangokuqondile kuzosiza abantu ukuba bavuleke ukushintsha."

Ukufunda Nokuqeqeshwa Ngesikhathi Sokushintsha

"Thola konke ukuqeqeshwa okudingekayo futhi unikeze. Zama ukuhilela amaqembu anomthelela ngaphambili.

Izinyathelo kanye nama-Benchmarks Ngesikhathi sokuguqula

"Abaphathi bavame ukubheka imicimbi njengempumelelo ngaphandle kokwazi ukuthi kungani-bengenayo izilinganiso noma balindele ngokucacile ukuthi lolu shicilelo luzokhiqiza yini. Abasebenzi babona ukwehluleka nokuthuthuka okumbalwa. Kubalulekile ukuthi iqembu likwazi: Sizokwazi kanjani ukuthi sithole impumelelo? "
"Yakha izinhlelo zokulinganisa ezungeze ushintsho olufisiwe futhi ubike imiphumela njalo."
"Idatha echaza igebe phakathi kwemikhuba yamanje nemikhuba eyifunayo iyasiza ekuqinisekiseni ukwethembeka."

Abantu Kubaluleke Kakhulu Phakathi Nesikhathi Sokushintsha

"Abantu bangaba kakhulu kunabaningi abalindele ukuba babe, uma bethathwa ngokungathí sina, balalele, futhi banikezwe usizo."
"Zisebenze ukuthi umuntu ngamunye uzothinteka kanjani nokuthi angenza kanjani lokho kufane nezidingo zabo kanye nezinhlangano, ngenkathi ukwandisa iqhaza kule nqubo."
"Ukukholelwa ukubaluleka kokulingana / indima yokuhlukanisa phakathi kwabantu abashintshayo."
"Lungiselela abasebenzi bezinguquko. Hlanganisa izinhlelo ezinhle kanye nezinkomba zokushintsha."
"Ungakhathali abantu abanezinguquko ezincane njalo. Khetha izinguquko ezinkulu zempikiswano engxenyeni ebalulekile yamalungu akho azosekela ngokushesha. Shintsha okuhle kwenhlangano namakhasimende akho okokuqala, ushintshe inzuzo yesibili nje kuphela, ushintshe wena owokugcina . "
"Inhlangano kanye nabantu ngabanye kumele bakwazi futhi bazimisele ukufunda (njengokungathi ku-double-loop, njll) futhi bazibophezele."
"Ukugxila kuhlale kusiza ekuguquleni uhlelo lonke ukwenza kube yilokho okufunayo."
"Ungacabangi ukuthi izinga lomdlandla lizoqhubeka, ubeke izindlela ezizosiza ukusekela lolo daba phakathi nomgwaqo omude ozayo. Lungiselela ukuxoshwa, hhayi wonke umuntu ofika ebhodini nalabo abangenakuqothula ukuqaliswa noma ngaphandle kwaziwa inhloso yokulimaza. Thatha amathuba okuba phakathi kwezikhathi zokuguquka, lesi yisikhathi sokudala sabasebenzi futhi unikezwe imvume yokuhlola, izinto eziningi ezinhle zingabangela. "
"Yazisa futhi uvumele abantu ukuba bahambe ngezigaba zenguquko (njengezigaba zikaKubler-Ross zokufa - ukuphika, intukuthelo, njll.) Zizokwenza noma kunjalo, noma ngabe uyayamukela. , futhi hhayi ukucasula ukuphika ekuqaleni noma intukuthelo, okuyinto ekugcineni kusiza umzamo jikelele ushintsho. "
"Qala phezulu." Qala ngomuntu ngamunye.Qala lapho bekhona khona (hhayi lapho ufuna khona). Lokhu kusho ukuthi ngezinye izikhathi uqala kusukela ekuhleleni isikhathi esifushane futhi ngezinye izikhathi umbono kanye namagugu futhi ngezinye izikhathi ukuqondisa ngabanye. "

Ukuphikelela Ekuphatheni Ukushintsha

"Kudingeka uqhubeke nenqubo kuze kube yilapho ushintsho luhlanganiswa nesiko."
"Udinga ukuqapha inqubo ngokusebenzisa yonke impilo yayo."

Ukwazi ukuphuthuma kokuPhathwa kokuThuthukiswa

"Ukuphuthuma akulingani ukwesaba. Ukwesaba kuyabuhlungu.
"Gcina ukuphakama kwamaviki amabili kuya kwangu-3 ngaphandle komsebenzi obonakalayo kubangela ukuthi umzamo uzame."
"Ukulindela nokubhekana nokuphikisa nokuphikiswa. Njengomkhankaso wezombusazwe, uma ubavumela ukuba bahlale, abantu bazocabangela ukuthi baqinisile. Hlala uguquguqukile." Uzimisele ukushintsha inqubo ebusweni bombono womphakathi kanye nemicimbi eguqukayo. "
"Beka isiteji ngokudala okuphuthumayo nokuthi kungani ushintsho lubalulekile -" ungahambisani "ngokuxhumana."
Imizamo emihle yokuguqula a) njenge-Socio-Technical Systems Planning - ihlanganisa izindaba zangaphandle / ezemvelo, ezobuchwepheshe nezenhlalakahle ngesikhathi esifanayo. Ngokushesha kungcono. Uma izinto ziphuma isikhathi eside kakhulu ngaphandle kwemiphumela ebonakalayo nokuqashelwa, abantu "baphumelele" babuyele emuva ezindleleni zakudala. "

Themba Ngesikhathi Shintsha

"Lungisa into yokwethemba . Konke okunye, umbono, izindinganiso , ukuhlanganyela komqondo wenjongo, nokuguqulwa okunenjongo kuzokwenza konke, ngoba nje abantu bafuna."

Ngicabanga ukuthi ngizophela nalokhu into yokwethemba ngoba ngiyavumelana nale nkulumo yokugcina. Uma ulungisa into yokwethemba , usususe eziningi zezingqinamba ekushintsheni okuhle . Ngakho, lungisa into ethembekile; hamba inkulumo; ukuxhumana; Khuluma iqiniso; zibandakanya abantu; setha imigomo; sisize abantu bafunde futhi bathuthukise; thola imiphumela. Siyazi ukuthi lezi yizona zisekelo, hhayi nje ukuphathwa okuguqukayo okusebenzayo, kodwa nezinhlangano eziphumelelayo. Manje, phuma uphinde uzidale enhlanganweni yakho. Njengomunye weyunivesithi i- HR umnyango wanquma lapho kunikezwa isimiso esiqondisayo esithi "Ukwenza Abantu Bakwazi," njengabasebenzi bakwa-HR , "Abantu Abenza Abantu Bayizibalulekile ... Akunabo Madder."