Abasebenzi be-front-line - Isihluthulelo Sempumelelo Yomthengi

Izinyathelo zokwakha ukwethembeka kwamakhasimende

Iningi lamabhizinisi lichitha isikhathi esiningi namandla ukuzama ukuthola amakhasimende amasha kunokuba asetshenziselwe ukugcina amakhasimende anakho. I-logic ngemuva kokugcina amakhasimende ilula - idinga imali encane kakhulu ukugcina amakhasimende amanje ajabule kunokusebenzisa imali eningi ukuze athole amakhasimende amasha. Amakhasimende athembekile atshela abangane babo ngebhizinisi lakho futhi azochitha imali engaphezu kwamakhasimende amasha.

Ngesaba ukudla ezindiza.

Uma uhamba okuningi ngangokwakho, cishe uyazi ukuthi ama- 3 b njengoba asebenza esiteshini sezindiza: ukudla okungalungile, isimo sengqondo esibi, nesimo esibi. Nginezindiza zakuqala ukuze ngibambe esikebheni sezindiza sase-Ontario, California.

Ngathola ukuthi ngimi ngaphandle komnyango ovaliwe futhi ovuthiwe endaweni yokudlela yase-Applebee imizuzu eyishumi ngaphambi kokuba kuvuleke ukuvula. Ngangazi ukuthi bazobe sebephuzile futhi kulindeleke ukuthi bathole isevisi evamile yokugubha ejwayelekile ezindaweni eziningi zezindiza emhlabeni jikelele. Kodwa, ngiphutha.

Bam! Iwashi lashaya amahlanu, izibani zaphuma futhi le ndoda enhlekazi yavula iminyango. Wangibingelela ngokumomotheka, umsizi omnandi futhi wangitshela ukuba ngihlale noma kuphi lapho ngifuna khona. Ngangingakaze ngibone isimo sengqondo esihle kanje ngo-5: 00 ekuseni.

Ngehora elilandelayo, ngabuka uFelicia bebingelela amakhasimende ngenjabulo, abaningi babo abize ngamagama. Babengokwesilinganiso esho njalo. UFelicia wayengumuntu ophawulekayo okwenza leyo ndawo yokudlela encane ibe mnandi futhi ingakhohlwa.

Ngesikhathi esilandelayo ngibuyela e-Ontario Airport, ngikuqinisekisa ukuthi lena yindawo yokudlela engizokuvakashela kuqala.

Izinyathelo ezingu-7 zokwakha ukwethembeka kwamakhasimende

Nazi izinyathelo eziyisikhombisa zokwakha lolu hlobo lokuthembeka kwamakhasimende.

• Khetha abantu abalungile. Encwadini ethi From Good to Great , uJim Collins uthe, "Abantu abasizona izimpahla zakho ezibaluleke kakhulu, abantu abalungile." Amabhizinisi amaningi enza umsebenzi ompofu wokuqasha abantu. Baqasha noma ubani futhi bawabeke phambili emakhakheni.
  
  Sebenzisa isikhathi esiningi sokuqasha nokuqasha abantu abalungile ngobuntu obuhle. Gxila kulabo abanobungane futhi ubonise isithakazelo futhi nentshiseko yomsebenzi. Cabanga ukusebenzisa amaphrofayela omuntu njengengxenye yenqubo yokuqasha . Lezi zinhlaka zisiza ukukhomba izici zobuntu beqiniso bezicelo zakho. Bazokusiza ukuthi uthole uFelicia wakho olandelayo.

• Sensationalize isipiliyoni senkonzo kumakhasimende akho. Isevisi enhle ayifanele. Ucwaningo lwamuva lwamaGallup lubonise ikhasimende elixhumeke ngokomzwelo endaweni yakho yebhizinisi cishe lichitha imali engaphezulu kuka-46% kunomthengi owanelisekile kuphela kodwa engahlanganiswa ngokomzwelo.
• Setha amazinga wokusebenza. Chaza ukuziphatha okulindele kubasebenzi bakho; babatshele izidingo zakho ukuthi abasebenzi kufanele benze kanjani, bakhulume futhi baphendule izidingo zamakhasimende nezicelo. Omunye wamaklayenti ethu wakha uhlu lwemilayezo yenkonzo yamakhasimende angamashumi amabili echaza izenzo ayefuna abantu bakhe basevisi abonise. Yakha eyakho ehambisana nebhizinisi lakho.
• Ukuqhubeka nokuqeqeshwa nokuqiniswa. Amakhono enkonzo yamakhasimende amnandi akuyona engokwemvelo kubantu abaningi. Ukuqeqeshwa komsebenzi wamakhasimende kufanele kuqiniswe futhi kufundiswe ngezikhathi eziphindaphindiwe.
  
  Isibonelo, amahhotela e-Ritz-Carlton ahlinzeka uhlelo lokuqeqeshwa kwamakhasimende aphelele kubo bonke abasebenzi babo ngesikhathi sokuma kwabo. Khona-ke umphathi ngamunye uqhuba umzila wansuku zonke ukuze abukeze omunye wemilayezo nabasebenzi bakhe imizuzu eyishumi ngaphambi kokushiya ngayinye.
• Cacisa izikhuthazo zokuziphatha okuhle komsebenzi wamakhasimende. Yebo, abasebenzi bafuna ukukhokhelwa kahle, kodwa futhi bafuna ukuphathwa ngenhlonipho nokubonga okubonisiwe. Umphathi we-front line unethonya elikhulu ekukhuthazeni nasekugcineni abasebenzi . Ukuvuza labo abadlula amazinga futhi banikeze intuthuko kulabo abangenalo.

• Hlola amakhasimende akho futhi unciphise izinga lakho lokungafani. Ngokwesilinganiso, amabhizinisi alahlekelwa ngamakhasimende awo angu-15-20% ngonyaka ngamunye emncintiswaneni wabo. Wonke amabhizinisi ahlangana nalesi simo sokungalaleli, kodwa bambalwa abenza okuningi ngakho. Ukuze uthuthukise ukugcinwa kwamakhasimende, iklayenti elilodwa lithumela ikhadi lokubika yamakhasimende kumakhasimende ayo aphezulu njalo ngenyanga.
  
  Lokhu kudinga ukuba ikhasimende lenze ukuhlolwa ngokusekelwe ezimweni ezine eziqondile. Bahlanganisa imiphumela futhi baqinisekise ukuthi abasebenzi babona izikolo. Lokhu kushukumisela abasebenzi ukuba benze umsebenzi ongcono.
• Funa izikhalazo zamakhasimende ngomdlandla. Kuzo zonke izikhalazo ozithola kumakhasimende, kunamanye amakhasimende ayishumi abavakashele ibhizinisi lakho abanokugxeka okufanayo - abangezanga ukwabelana nabo. Ingxenye yalabo bantu abayishumi isanda kuthatha ibhizinisi labo kumncintiswaneni wakho. Bheka izikhalazo zamakhasimende njengethuba legolide lokuthuthukisa.