Izindlela ezintathu Zokugcina Ukuthembeka Kwekhasimende
Futhi lo mthengisi uyanqoba ngoba ukuthengwa kwamakhasimende ngokuqhubekayo kuba yikhampani yama-commissions ahlale njalo.
Ukuxazulula Inkinga YeKhasimende Ngokushesha Futhi Ngokushesha Ukwakha Ubuqotho
Ukucabanga okungokwemvelo abantu abaningi abakwenzayo ukuthi indlela engcono kakhulu yokwakha amakhasimende athembekile ukubanikeza imikhiqizo esebenza kahle . Ngokumangazayo, akunjalo. I-Customer Contact Council, inhlangano eqhuba ucwaningo ngezihloko ezihlobene nenkonzo yamakhasimende, etholakala kwesinye sezifundo zayo ukuthi ukwethembeka kwamakhasimende kuhlotshaniswa kakhulu nomzamo wokusebenza kwamakhasimende okufanele akwenze ukuxazulula izinkinga ezihlobene nomphakeli wakhe. Ngamanye amazwi, ikhasimende elingakwazi ukuxazulula noma ukuxazulula izinkinga kunoma yikuphi amathuba okuhlala uqotho kunekhasimende elingenayo inkinga ephakame nhlobo.
Ucwaningo olubucayi lubalwa ukuthi amaphesenti angama-94 amakhasimende angakwazi ukuxazulula izinkinga ngokubuhlungu angayithenga futhi kusukela kuleyo nkampani, kodwa kwakungekho ukuxhumana phakathi kokwaneliseka kwamakhasimende nokuthembeka kwamakhasimende.
Lona umqondo obaluleke kakhulu kubathengisi ukuthi baqonde ngoba bavame ukuba umuntu wokuqala ikhasimende elizolibiza uma inkinga iqhubeka - ikakhulukazi uma sebevele bathenge.
Uma ikhasimende libiza ngenkinga, ungajabula ngoba kuyithuba lokuxazulula inkinga ngokushesha futhi ngobuhlungu futhi ngaleyo ndlela imenze abe ikhasimende eliqotho.
Ungacishe uqinisekise ukuthi uzothenga kuwe futhi nje ngokuhlinzeka ngemisebenzi yamakhasimende enhle kakhulu. Kungesizathu esihle sokuhlala uxhumane namakhasimende ngemuva kokuba ukuthengiswa kuvaliwe ukuze ukwazi ukubakhuthaza ukuba bafinyelele kuwe ngenkinga esikhundleni sokuyeka nokunquma ukuthenga komunye umuntu.
Ungase ugcine ukushisa isikhathi esengeziwe usebenza nomnyango wezokusekela wezobuchwepheshe noma umnyango wokulungisa ukusiza amakhasimende, kodwa uzothola umvuzo wakho ngendlela yokuthenga esikhathini esizayo kusuka kula makhasimende futhi mhlawumbe ngisho nokudluliselwa kwabangane nozakwabo. Isikhathi osichitha kumsebenzi wamakhasimende empeleni kuyitshalomali ekuthengiseni okuzayo, njengokubiza okubandayo noma ukucela ukuhanjiswa .
Ukubambisana neqembu lakho lokusekela kwe-tech kungasiza ukusheshisa izinto ngenkathi inkinga yamakhasimende iwela emgodini wakho. Kuzosiza kakhulu ngamakhasimende asevele afake umsebenzi othile ngokuzama ukuzama ukulungisa izinto. Kungumqondo omuhle wokugcina ithrekhi yezikhalazo ezijwayelekile zamakhasimende kanye nanoma yiziphi izinkinga zomkhiqizo osanda kutholakala ukuze wazi ukuthi ungazixazulula kanjani ngokushesha.
Ukuqhuba ukubuyekezwa kwe-Akhawunti njalo ukwakha ukuthembeka kwamakhasimende
Enye indlela enamandla yokwakha ukwethembeka kwamakhasimende (ukungasho ukuthengisa okwengeziwe) ngokuqhuba ukubuyekezwa kwe-akhawunti njalo.
Ukubuyekezwa kwe-akhawunti kusho ukuhlala phansi namakhasimende nokubuza imibuzo ehlobene nezidingo zabo nemikhiqizo yakho. Futhi kuyithuba lokuqinisekisa ukuthi ikhasimende lijabule nenkampani yakho futhi hhayi ngokuthula ngokuhlela ukukhishwa ibheyili kuwe. Ngezinye izikhathi amakhasimende angeke abize ngoba konke kulungile, kodwa kungenzeka nokuthi babhekene nobunzima nomkhiqizo futhi abazange bacabange ukukufinyelela usizo.
Ingxenye yokuqala yokubuyekezwa kwe-akhawunti kwenzeka kahle ngaphambi kokuthi ukhulume kumakhasimende. Abathengisi abaningi banayo iphothifoliyo yama-akhawunti akha izindawo zabo. Udinga ukuhamba nge-akhawunti yakho futhi unqume izinga lamathuba okumele ngamunye awakamele. Isibonelo, ikhasimende elisanda kukwazi ukuthenga umkhiqizo owodwa futhi ayinayo imithombo eyanele yokuthenga enye ingaba ithuba eliphansi.
Ngakho-ke ikhasimende elivele liphethe konke okwenziwe yinkampani yakho futhi akudingeki ukuthi lidinge ukushintshwa okwesikhashana. Ama-akhawunti aphezulu angaba amakhasimende abathengile imikhiqizo eyodwa noma emibili, futhi banezinsiza zokuthenga okuningi kodwa abazange benze kanjalo.
Wonke ama-akhawunti akho kufanele athole ukubuyekezwa ngezikhathi ezithile, kodwa ithuba eliphakeme kakhulu kufanele lithole isikhathi sakho esiningi nokunakekelwa kusukela unethuba elingcono kakhulu lokuthola okuthile. Njengomthetho wesithupha, ama-akhawunti atholakalayo aphansi kufanele abuyekezwe okungenani kanye ngonyaka, kuyilapho ama-akhawunti aphezulu amathuba azobiza ukubuyekezwa okuvamile kaningi. Isikhathi esiqondile sokubuyekezwa esizosebenza kangcono ukuthi uzoxhomeka kohlobo lomkhiqizo owathengisayo nokuthi ubani oyithengisayo.
Uma usubeke amazinga ahlukene ngamathuba kumakhasimende akho, umsebenzi wakho olandelayo ukulungisa uhlu lwemibuzo okufanele ubuze ngesikhathi sokubuyekeza. Umgomo wokubuyekezwa kwe-akhawunti ukucacisa ukuthi ikhasimende lizwa kanjani ngawe nenkampani yakho; kungakhathaliseki ukuthi unesidingo ongahlangabezana nayo ngokuthengisa imikhiqizo eminye; futhi yikuphi ukuthintana, uma kunjalo, ikhasimende lakho liye laba nabathengi bakho. Imibuzo oyicelayo kufanele ifune ukuthola imininingwane kuzo zonke ezintathu kulezi zici ezibucayi. Ngezihloko ezinzima, kungase kudingeke usebenzise ubuqili ukuze uthole izimpendulo ozidingayo. Isibonelo, kunokuba ubuze ukuthi "Uthintana nobani neNkampani X?" Ungase ubuze into ethi, "Ucabangani kwabanye abadayisi uma uthenge lo mkhiqizo?" Lokhu kwenza ikhasimende likhulume ngokuncintisana kwakho ngaphandle kokwenza umsindo njengokukhathazeka ngabo.
Uma unemibuzo yakho ilungile, yisikhathi sokubiza ikhasimende futhi uhlele ukubuyekezwa. Ngamakhasimende amaningi, indlela engcono kakhulu yokuvula le ndaba ukuletha ukubuyekezwa kwe-akhawunti njengethuba lokuba uqinisekise ukuthi konke kuhamba kahle futhi umkhiqizo ulungiselelwe kahle izidingo zamakhasimende wakho. Uma ikhasimende lingenqika ukuhlela umhlangano, ungangezela ukuthi unikeza ukubuyekezwa mahhala ngoba uyithengi eliyigugu. Umqondo wokuthola okuthile okuwusizo mahhala kuvame ukwanele ukumenza akwenze isikhathi sakho.
Uma usucele yonke imibuzo yakho, udinga ukuthatha lolo lwazi futhi wenze izincomo. Uma ungazange uvule noma yikuphi amathuba okuthengisa, usengakwazi ukufeza umsebenzi wokwakha ubuqotho bokubukeza ngokukhomba izindlela ikhasimende elingasebenzisa ngayo umkhiqizo ngokuphumelelayo noma ngokunye ukuthuthukisa ukusebenza kwayo. Ukusikisela okunjalo kuzokusiza ukwakha ubudlelwane nekhasimende lakho futhi ukwandise amathuba akho okuthengisa esikhathini esizayo.
Khumbula ukuthi amathuba okuthengisa ayinqunyelwe ekuthengiseni ikhasimende umkhiqizo omusha wonke. Imikhiqizo eminingi iza nokukhetha okuthengiswa phezulu, futhi amakhasimende akho angase angaqapheli ukuthi izinketho ezinjalo zingasiza kanjani. Isibonelo, uma ikhasimende lichithe isikhathi esiningi lishintsha umkhiqizo ukuze lenze kahle ukuthi lisebenza kanjani, inkontileka yesondlo ingamlondoloza isikhathi esanele sokwenza izindleko. Ukubuyekezwa kwe-akhawunti kukunika ithuba elihle lokuthola lezi zinkinga.
Ukuqinisekisa Inani Lomkhiqizo Wakho Ukugcina Ubuqotho Bamakhasimende
Olunye umsebenzi wokubuyekezwa kwe-akhawunti yithuba elikunika lona ukufakazela inani lomkhiqizo wakho kumakhasimende akho. Kungakhathaliseki ukuthi unamncintiswaningi kangakanani, kunokuthile okuyingqayizivele - futhi okungcono - mayelana nemikhiqizo nezinsizakalo ozithengisayo. Uma bekungenjalo, ngeke ube namakhasimende nhlobo. Okuphawulekayo futhi okubaluleke kakhulu kumakhasimende akho acabanga ukuthi umkhiqizo wakho, cishe kungenzeka ukuthi akushiye bese uqala ukuthenga kusuka kumncintiswaneni.
Uma ikhasimende liqala ukucabanga ngokushintsha abadayisi, lokho akwenza ngempela ukuhlola lokho okumele akuzuze ngokwenza ushintsho ngokumelene nalokho akumele alahlekelwe. Okubaluleke kakhulu kuwe ukuthi uhlale ukhumbule ukuthi akukhathaleki ukuthi umkhiqizo wakho uyigugu kangakanani kumakhasimende - konke okubalulekile ukuthi ikhasimende libona kanjani umkhiqizo.
Isinyathelo sokuqala ekuboniseni i-value ukuzicabangela ukuthi yikuphi inani lomkhiqizo wakho . Cishe usuvele unemiqondo ethile mayelana nokwenza umkhiqizo wakho ube yigugu. Kodwa-ke, imibono yakho ingahle ihluke ngokuphelele kulokho amakhasimende akho abaluleke ngempela ngomkhiqizo - futhi ngokwemvelo, yilokho amakhasimende akho abaluleka okwakubaluleke ngempela. Ngakho indawo yakho yokuqala yokuqala yokuthola inani ikhona namakhasimende akho. Shayela amakhasimende ambalwa osondelene nawo futhi ubabuze ukuthi yini ayithandayo kakhulu ngomkhiqizo wakho, nokuthi kungani ahlala amakhasimende. Kungcono ukukhuluma namakhasimende ezinhlobonhlobo namasayizi ahlukene ngoba cishe uzokunikeza izimpendulo ezahlukene. Ukuthola ukubuka okuhlukahlukene kwamakhasimende kuzokusiza ngoba ungakwazi ukulinganisa inani olikhuthazayo kumakhasimende ngamunye ngokusekelwe kulokho owaziyo ngabo.
Okulandelayo, cabanga ngezinye izindlela ongangeza ngazo izinto ngaphandle komnikelo womkhiqizo uqobo. Isibonelo, ingabe uhlinzeka ngemisebenzi yamakhasimende enhle kakhulu? Ingabe usebenza njengomeluleki kumakhasimende akho ngokuzinikeza imibono ukuze ubasize bafinyeze ukusebenza okuningi okuvela kumkhiqizo? Uhlinzeka ngezinketho eziguquguqukayo zokudiliva, ukugcinwa, ukukhokha, njalonjalo? Uma kunenkinga, ingabe uyayithatha inkinga kuze kuxazululwe? Lezi ezinye zezindlela ezimbalwa ongazithengisa ngazo.
Uma usuqedile ubuciko bokufakazela amanani kumakhasimende akho, uzothola inzuzo eyengeziwe ngoba amakhono nolwazi oluthuthukile lusebenza kahle kakhulu kumathemba. Isibonelo, uma uhlele umhlangano ngethemba futhi kwenzeka ukuthi ube nekhasimende elilinganayo nobukhulu obufanayo, ngakho-ke noma yini ikhasimende elithembe kakhulu kulo mkhiqizo wakho cishe lizobheka ithuba. Ungakha isethulo sokuthengiswa kwakho ngaleyo nzuzo futhi uqiniseke ukuthi ithemba lakho liyoba nesithakazelo.