Uma ufuna ukuthuthukisa izinombolo zethimba lakho, kuzomele uzihlinzeke ngamathuluzi ukuze ufeze umsebenzi. Lokhu kufaka kokubili amathuluzi angokwenyama (uhlelo oluhle lwe-CRM, izinhlu zokuhola eziqinile, izincwajana kanye nezinye izinto zokuthengisa) kanye nezingqondo (ukuqeqeshwa kokuthengisa, coaching, kanye nesiqondiso jikelele).
Ukuthola amathuluzi angokwenyama ithimba lakho lidinga ukuhoxisa amakhanda nabaphathi abakhulu , ngoba la mathuluzi ngeke alahleke imali. Njengomthetho jikelele, uma ungabonisa ithimba lokuphatha ukuthi ukuchitha le mali kuzobazuzisa kanjani (ngokuthola ithimba lakho ukwenza imali eningi yenkampani) uzoba nethuba elihle lokunqoba. Kodwa-ke, uma imali nje ingatholakali, kuzodingeka uhlehlise. Ngokwesibonelo, ungase uthole i- CRM yamahhala yeqembu lakho lokuthengisa elingekho njengoba eligcwele-elibonakalayo njengalokhu ongeke ukwazi ukulikhokhela.
Iningi losizo lomzimba olinikeza ithimba lakho lokuthengisa empeleni lizohlehla ukubasiza ekugcineni isikhathi. I-software ye-CRM yenza imisebenzi ethile futhi igcine idatha yamakhasimende ehleliwe, ngakho kulula ukuthola ulwazi ngokushesha. Ukunikeza uhlu lokuhola kanye nezinto zokumaketha eqenjini lakho libavimbela ukuba bakhe lezi zinto ngokwabo. Njengoba uthatha umsebenzi wokuphatha eqenjini lakho lokuthengisa, ubapha isikhathi esiningi kakhulu ukuba bahlale phambi kwamathemba futhi bathengise ...
okuyinto ngokuvamile eyenza ngcono okukhulu inamba yabo.
Okungcono, unganikeza abathengisi bakho abanomsizi wokuphatha ukugubha amaphepha bese bekhiqiza izincwadi, ngenkathi ithimba lakho ligxile ngokuphelele ekuthengiseni. Kodwa-ke, uma kungenakwenzeka, okungenani uzame ukubanika ubuchwepheshe ukusheshisa umsebenzi wokuphatha.
Usizo lwengqondo luhle kakhulu. Ukuqeqeshwa kwezokuthengisa kubalulekile futhi kuyasiza kubo bonke abathengisi, kungakhathaliseki ukuthi bakudala kangakanani. Kukhona njalo izindlela ezintsha zokwenza izinto namathuluzi amasha ukuze ufunde kahle. Okungenani, abathengisi bakho kufanele bathole ukuqeqeshwa okujwayelekile kumkhiqizo wenkampani neminikelo yensizakalo.
Uma umthengisi onikeziwe enenkinga, uzodinga ukuthola ukuthi yini ebangela inkinga ngaphambi kokuthi uzame ukuyixazulula. Ingabe babuthakathaka ekubizeni okubandayo ? Ingabe banenkinga yokuvala? Mhlawumbe insimu yabo ayitholakali njengakuqala. Indlela engcono kakhulu yokuthola ukuthola ukujwayela ngamethrikhi weqembu lakho. Yazi ukuthi bangaki oxhumana nabo abakwenzayo ngosuku ... bangaki ama-aphoyintimenti abawenzayo kusuka kulabo oxhumana nabo ... nokuthi mangaki kulawo ma-aphoyintimenti abangela ukuthengisa kwangempela. Uma umthengisi ehluleka ukuhlangabezana nemigomo yawo, ungabuyekeza lezi methrikhi kusukela emavikini ambalwa adlule bese ubona ukuthi yiziphi izinombolo eziphansi.
Kungumqondo omuhle wokuba nemihlangano ejwayelekile yodwa nomthengisi ngamunye. Lokhu kungase kube mfushane, kucabanga ukuthi ayikho izinkinga zokusebenza. Konke okudingayo imizuzu embalwa ukuthatha ukushisa kwabo ngokomzwelo futhi unikeze abathengisi ngabanye ithuba lokuzwakalisa izikhalazo.
Cabanga ngokuthi "isondlo sokuvimbela." Ngokukhuluma njalo neqembu lakho lokuthengisa futhi ubuyekeze noma yimaphi amamethrikhi angabazeki ngaso sonke isikhathi, ungayeka noma yiziphi izinkinga ezikhulayo ngaphambi kokuba ziqale.