Siza Abantu Ukuphumelela Nokuthuthukiswa
Ungathuthukisa ukukhiqiza, ukugqugquzela, nokuziphatha ngokusingatha ukuphathwa kokusebenza ngezindlela ezintsha.
Kule ngxoxo noRobert Bacal, umbhali we- Performance Management (McGraw-Hill Professional), sizokusiza ukuthi uhlole ukuthi yini ongayenza ngokuhlukile.
USusan Heathfield: URobert, encwadini yakho mayelana nokuphathwa kokusebenza, yini oyincoma esikhundleni sokuhlolwa kwendabuko yonyaka lapho umphathi ebeka ifomu kumsebenzi onokulinganisa nokubuyekezwa konyaka odlule?
URobert Bacal: Ngingakunika izimpendulo eziningana kulolu. Ake siqale ngemigomo eyisisekelo. Ukuphathwa komsebenzi kuwukuthi wonke umuntu uphumelele futhi athuthuke. Ukuze lokho kwenzeke, imenenja kanye nesisebenzi kufanele basebenze ndawonye ngenqubo yokuxhumana ukukhomba izithiyo zokuphumelela (kungakhathaliseki ukuthi zivela emsebenzini noma ohlelweni lomsebenzi) nokwakha izinhlelo zokunqoba lezo zithiyo.
Ngakho, ngandlela-thile, NOMA iyiphi indlela eyenza lokho kuyophumelela. Ukulinganisa nokubuyekezwa konyaka kunamininingwane yokwenza lokhu kwenzeke ngaphandle kokuthi umphathi ahle kakhulu.
Isiphakamiso sami ukugxila esikhathini samaphesenti angu-90 sokuphatha ukusebenza ekuhleleni ukusebenza nokuxhumana kulo nyaka. Futhi, uye emigomweni ethize, elinganiswayo.
Ayikho uhlelo oluphelele. Okudingayo ukukwenza ukuthola izindlela zokwenza ukusebenza kangcono, futhi ngezinye izikhathi lokho kusho ukuthi umphathi kanye nesisebenzi kudingeka bathole indlela engcono kakhulu yokusebenzisa esimweni sabo esiyingqayizivele.
I-Heathfield: Iyiphi ingqikithi yengxoxo ngesikhathi sokubuyekeza noma sokuhlola, noma njengoba ngingathanda ukuyibiza, umhlangano wokuthuthukisa ukusebenza ?
I-Bacal: Ngithanda lo mbuzo okuningi . Umbuzo owodwa obaluleke kunazo zonke umbuzo uwukuthi: Yiziphi izinto ezenze kube nzima kanzima umsebenzi wakho, futhi yini okudingeka siyenze ngonyaka ozayo ukukusiza ukuba uvelise ngokwengeziwe?
Ingxoxo idinga ukubheke phambili, futhi ingagcini "ekulahlekeni" kwabasebenzi kodwa futhi ilahlekelwe ezintweni ezifana nokuhamba komsebenzi, ukuxhumana komsebenzi, njalonjalo.
UHeathfield: Kunconywa kangakanani ukuthi abaphathi babambe lezi zinsuku nabantu ababika kubo?
I-Bacal: Ngincoma ukuthi abaphathi babe nezinkulumo ezimfushane ngezikhathi ezithile emva kwamasonto ambalwa - kufana neminithi emihlanu - eyishumi kanjani izinkulumo. Bamba izingxoxo zangekota ezinezinto ezihleleke kakhulu. Hlela ukubuyekezwa kokuphela konyaka okuyiyona nje ukubuyekezwa.
Ngesikhathi ukubuyekezwa kokuphela konyaka kwenzeka konke okumele kudingidwe ngakho ngaphambili. Akukho okumangazayo.
I-Heathfield: Ungakha kanjani uhlelo lokuxhumana ukuze uthole ukusebenza okuphezulu nokubaluleka kwesisebenzi ngasinye, kwisimo sezulu somsebenzi esenzelwe ukukhuthaza ukukhiqiza okukhulu kokubili kubaphathi nabasebenzi?
Bacal: Ngesaba ukuthi yilokho engikubiza ngokuthi umbuzo wokubonisana .
Okungukuthi, akunakwenzeka ukunikela iresiphi eyofanelana nawo wonke umuntu. Impendulo ixhomeke, futhi ngaphandle kokwenza ukuxilongwa kwenhlangano, umuntu akakwazi ukusikisela ngempela ngaphandle kokuphela engasho lutho.
Ngamanye amazwi, inhlangano ngayinye ihlukile futhi idinga izinto ezehlukene kusukela ziqala kusukela amaphuzu ahlukene.
Heathfield: Iyini ifilosofi yakho jikelele mayelana nokuphathwa kwabasebenzi?
I-Bacal: Hlola phambili. Ayikho icala. Inkinga ukuxazulula. Bamba ukuxhumana okuqhubekayo. Akukho okumangazayo. Amafomu ayilutho futhi awusizo ngenjongo yangempela.
Zonke izithiyo kudingeka zicatshangelwe, hhayi nje izici ezisekelwe abasebenzi. Ukuvumelana nezimo zokuxoxisana ngezindlela zokuhlola kumuntu ngamunye-isisebenzi sesisekelo kubalulekile.
Lokho kamuva kuyingxenye yomsebenzi wami omusha engithemba ukuwuphendula encwadini ethi Value-Added Performance Management .
Kuzocacisa logical of systems eziguquguqukayo uma ngizoqala ukuyiloba.
I-Heathfield: Ungayenza kanjani ngokusungula ushintsho ohlelweni lokuhlola lwamanje lwenhlangano?
I-Bacal: Yenye enye "itholakala." Impendulo evamile futhi namanje okuhle ukuthi lezo zinguquko eziphawulekayo zidinga ukuba phezulu. I- CEO isebenzisa uhlelo olusha nge-VPs. I-VP iyisebenzisana nabaqondisi abaphezulu, futhi kuya phansi. Futhi, i-CEO iphethe i-VPs enesibopho sokuphinda inqubo nabasebenzi bayo bokubika, njalonjalo.
Ngenye indlela, uma kungekho okuboniswa ukuzimisela kwabaphathi abaphezulu (futhi lokho kuvamile) ukwakha amaphakethe empumelelo phakathi nendawo yenhlangano. Akusikho isimiso sezinkampani esiphezulu esingcono ngokushesha, kodwa kungcono kunokuba nesistimu enobungqingili inhlangano yonke.
Ngamanye amazwi, leli qhinga lithi: "Asikwazi ukuthola lokhu kuphendukile ngoba asikho ukwesekwa ukwenza kanjalo, ngakho ake sibone ukuthi yini esingayifeza noma ikuphi lapho singathola khona ukusekelwa."
UHeathfield: Uhlanganyela ifilosofi yami siqu kulokugcina, uRobert. Abantu ezinhlanganweni bangitshela njalo ukuthi abakwazi ukwenza okuthile noma ukushintsha into ngoba ukuphathwa kwezinga eliphezulu akusekeli ushintsho.
Ngibheka lokhu yisizathu sokungenzi lutho. Ngaphandle kokuba abaphathi besebenza ngokumelene nezinguquko zakho ezihlongozwayo, noma ubavimbela, ungahlala uqala ukwenza izinguquko ezindaweni osebenza kuzo onakho ukulawula.
Ngakho-ke, ngiyabonga ngokuhlanganyela lokho. Ngifisa sengathi abantu abaningi bakholelwa lokhu. Izindawo zabo zokusebenza kuzoba ngcono ngezenzo ezengeziwe kanye nezizathu ezimbalwa. Ngaphezu kwalokho, kuzokwenza izimangaliso ngokwabo kanye nokuzifanela.
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URobert Bacal ungumqeqeshi, umxhumanisi, nomlobi okhuluma njalo embonini yezinkomfa nezenzakalo. URobert unikeza ukufinyelela kwama-athikili angu-1200 ahlobene nomsebenzi ku-inthanethi kwiwebhusayithi yakhe. Xhumana noRobert.