Umthetho Wokubheka Abasebenzi Uma Abaphathi Beqonda Ukugqugquzela
"Kumayelana nobungcweti nesibindi," futhi ngokusho kukaDavid Maister, oxhumana namafemu enkonzo, "kunzima kakhulu." Indima yemenenja ekugqugquzelweni iyisihluthulelo sentshisekelo yesisebenzi .
Kuhlolisiso lwakamuva, uMaister wanquma ukuthi izinhlangano eziphumelelayo zikhomba kangcono cishe kuzo zonke izici zengqondo yokusebenza. Eqinisweni, izimo zengqondo zabasebenzi zenza imiphumela yezezimali hhayi enye indlela.
Uma ibhizinisi lifuna abantu balo ukuba benze imali eningi kubo, kufanele kubeke amazinga aphakeme futhi banikeze abasebenzi okuthile abangakujabulela ngakho. Laba basebenzi kumele baphathwe ngumuntu othembekile, ozikhathalela abantu kanye nebhizinisi, futhi enze ngobuqotho .
U-Maister, owayeyilungu le-faculty e-Harvard Business School kanye nomlobi odayise kakhulu, wahlola amahhovisi angu-139 ehhovisi losizo lwezisebenzi emhlabeni jikelele. Ukutadisha kwakhe kubangelwa abaphenduli abangu-5,589 bahlaziywa ukuthola ukuthi yimiphi imibuzo yocwaningo lwama-74 eyayibikezela kakhulu ukusebenza kahle kwezimali kwebhizinisi. Imiphumela kaMaister impela ivula amehlo.
Amaqiniso Ayisisekelo Kubasebenzi Nokuzuza
UMaister wathola ukuthi imibuzo eyisishiyagalolunye yocwaningo yachaza ngaphezu kwamaphesenti angu-50 azo zonke izinhlobo zokusebenza ngenzuzo kusuka kwinkampani kuya enkampanini.
Lokhu bekuyiqiniso naphezu kwezwe, ubukhulu bomkhuba kanye nomkhakha webhizinisi. Lezi izitatimende eziyisishiyagalolunye, ngenxa yenzuzo yakho, ofuna ukuthi abasebenzi bakho bavumelane nazo.
- Ukwaneliseka kwamakhasimende kuyinto ebaluleke kakhulu eqinile yethu.
- Asinayo indawo kulabo ababeka i-ajenda yabo ngaphambi kwezithakazelo zamakhasimende noma ihhovisi.
- Labo abafaka isandla kakhulu ekuphumeleleni jikelele kwehhovisi yibo abavuzwa kakhulu.
- Ukuphathwa kuthola umsebenzi omuhle kakhulu kuwo wonke umuntu ehhovisi.
- Nansi lapha, kudingeka, hhayi nje ukukhuthazwa, ukufunda nokuthuthukisa amakhono amasha.
- Sitshala isikhathi esibalulekile ezintweni ezizokhokha esikhathini esizayo.
- Abantu ngaphakathi ehhovisi lethu baphatha abanye ngenhlonipho njalo.
- Ikhwalithi yokuqondisa kumaphrojekthi amaklayenti iphakeme kakhulu.
- Ikhwalithi yabasebenzi ehhovisi lethu liphakeme kakhulu njengoba kulindeleke
Encwadini kaMaister, "Yenza Okufundisayo Okushiwo: Yiziphi Abaphathi Okudingeka Bakwenze Ukuze Benze Imiklamo Ephezulu," ugcizelela ukuthi abaphathi abakholelwa umsebenzi wabo ukuqinisekisa ukuthi amasu, umbono , noma umkhankaso uthuthukile.
Esikhundleni salokho, ukubaluleka okubaluleke kakhulu komphathi kunesiqiniseko sokuthi isu lisetshenziswe. Baqinisekisa ukuqaliswa ngabanye lapho behamba inkulumo bese behola isibonelo. Abasebenzi bezinhlangano babamba abaphathi ukuba bazinikele izinga eliphakeme lokuzibophezela, ubuqotho, nokwenza okulungile. Abaphathi abaphumelele kakhulu bayazi lokhu. Indima yomphathi ekugqugquzelweni kuyisihluthulelo.
Ukulandela ingxoxo ye-imeyili noDavid Maister.
Ingxoxo noDavid Maister
Emibutshweni yami kuDavid Maister, ngicela ulwazi olwesebenzayo.
Nakuba inkolelo ibalulekile ekuqondeni komqondo, abafundi bami bafuna ulwazi ngezandla. UDavid uyinkosi ekuphenduleni amathiphu nemibono ewusizo.
USusan Heathfield: Ungancoma kanjani ukuthi abaphathi bakhombise ukuzibophezela, intshiseko nokuhlonipha ukugqugquzela?
UDavid Maister: Abaphathi kufanele benze njengokungathi bayingxenye yeqembu, hhayi nje umphathi walo. Kufanele bancishise ukuhamba kwehhovisi, futhi banciphise ubude bomzwelo phakathi kwabo nabasebenzi bonke. Abantu kudingeka bazizwe ukuthi ukuphathwa kuyingxenye "thina," hhayi "kubo."
Ngena, njalo usize ngomsebenzi, utholakale kalula kunoma ubani onenkinga, kungakhathaliseki ukuthi uhlobene nomsebenzi noma uqobo lwakhe. Geza indebe yakho. Ngaphezu kwakho konke, qiniseka ukuthi ume okuthile, ube nemigomo engahambisani nokunamathela kubo.
Q: Ubutusa kanjani ukuthi abaphathi bakhiphe ukuzibophezela nokuthembeka?
A: Kulula njengokuthi "nika ukuthola." UDale Carnegie usho ukuthi uzoba mnandi futhi uphumelele ngokusiza abanye abantu ukuba bafeze imigomo yabo kunokuba uthanda ngokugxila emigomweni yakho. Umsebenzi wemenenja ukusiza abanye abantu ukuba baphumelele.
Gxila ekunikezeni abantu bakho izabelo ezijabulisayo, eziyinselele, futhi ubasize baphumelele kubo, futhi bazofuna ukunamathela. Abantu bafuna imisebenzi, hhayi imisebenzi, futhi lokho kusho ukuthi bafuna ukufunda nokuthuthukisa. Noma yini etholakala endleleni yalokhu izobe ivuselela.
Q: Ukhuthaza kanjani ukuthi abaphathi bajabule futhi bashukumise abantu?
A: Abaphathi akufanele benze noma yini ekhethekile, kodwa benze izinto ezifanayo ezizozijabulisa futhi zibagqugquzele njengabantu ngabanye. Kungathi "thina" hhayi "kubo". Lapho ngicela abantu, emhlabeni jikelele, kuwo wonke amazinga, mayelana nomphathi ongcono kakhulu abawake waba nawo, ngihlale ngithola imiphumela efanayo.
Abaphathi abakhulu banikeza imithwalo yemfanelo eminingi kusenesikhathi, bayatholakala ukuze basize, babeke futhi baphakamise amazinga aphezulu (ezintweni ngaphandle kwemiphumela yezezimali kuphela), ungabeki ukubekezelela ukungabambi iqhaza kwamanye amalungu weqembu, bese ubeka isibonelo esiphezulu somuntu siqu. Yebo, ngiyazi lokhu kuzwakale kulula, kodwa lokho akusho ukuthi akulungile, noma ukuthi kuvamile.
Q: Uchwepheshe wezinsiza zomuntu angasiza kanjani abaphathi ukuba benze lezi zinto kahle? Umuntfu u-HR angabonisa kanjani le mikhuba emsebenzini wakhe?
A: Abaphathi abaningi, ngisho nalabo abanamabhizinisi asezingeni eliphezulu, abafundiswa ukuthi bangaphatha kanjani. Bangaki kithi abafundiswa ukuthi banganqoba kanjani ukwethemba nokuhlonipha? Singabaqinisekisa kanjani labo esibahola ukuthi sikhathalela ngentuthuko yabo. Akukhona ngezinhlelo, futhi akukhona ngezinqubo. Kuthi mayelana nekhono lokusebenzisana, ukuhlakanipha ngokomzwelo, nokuxhumana kwabantu.
Abaningi bethu badinga usizo oluningi kule ndawo uma sifuna ukuthuthukisa. Lokhu kuyiqiniso kubasebenzi be-HR njengathi sonke. Encwadini yami (ebhalisiwe), "Umeluleki Othembekile," ngibhale mayelana nendlela yokunqoba ukwethemba, ukuzethemba nokuthonya kusuka "kumakhasimende" akho.
Ochwepheshe be-HR kufanele benze lokhu nsuku zonke kweviki, futhi futhi, akukhona mayelana nezinhlelo, izinqubo noma logic. Kuqondene nokufunda ukuthi singathonya kanjani omunye umuntu, futhi asisebenzisi isikhathi esanele sokucabanga ngaso leso sikhathi.
Sebenzisa lawa macebiso awusizo mayelana nendima yemenenja kwisisusa somsebenzi enhlanganweni yakho futhi ujubhele njengoba uthola imiphumela enamandla yokusebenza. Ibhonasi? Uzobamba ukubandakanya kwabasebenzi , ukhuthaze ukuzethemba nokuzibophezela, futhi ugcine abasebenzi abangeze inani futhi baphumelele ngenjongo yenhlangano yakho.