Ungakha Ukwethembela Endaweni Yakho Yomsebenzi Ngokulalela Lesi seluleko
Ithemba lakha isisekelo sokukhulumisana okuphumelelayo, ukugcinwa kwabasebenzi , kanye nokugqugquzela abasebenzi kanye nomnikelo wamandla okuqonda , umzamo owengeziwe abantu abawutshala ngokuzithandela emsebenzini.
Uma ukwethenjwa kukhona enhlanganweni noma ebuhlotsheni, cishe konke okunye kulula futhi kukhululekile ukufeza.
Izinhlaka ezintathu zokuThembela-Incazelo
Uma ufunda mayelana nokwethemba, inani lezincazelo ezichazwe ngokucacile ukuthi zithembela ezindleleni ezizwakalayo-kodwa akushaya. Ngokusho kukaDkt. Duane C. Tway, uJr. ngo-1993 ethi: "Ukwakhiwa kweTrust":
"Kukhona nanamuhla, akukho ukwakha okwenziwe kweTrust okuvumela ukuthi sikwazi ukuklama nokusebenzisa ukungenelela kwenhlangano ukuze sikhulise kakhulu amazinga okuthembela phakathi kwabantu. Sonke sicabanga ukuthi siyazi ukuthi i-Trust isuke ekuhlangenwe nakho kwethu, kodwa asazi okuningi phuthukisa. Kungani ngikholelwa ukuthi kungenxa yokuthi siye safundiswa ukubheka iTrust njengengxenye eyodwa. "
I-Tway ichaza ukuthembela njengokuthi, "isimo sokulungela ukuxhumana okungavumelekile nomuntu noma into." Wakha imodeli yokwethemba okufaka izinto ezintathu.
Ubiza ukuthembela ukwakha ngoba lakhiwe kulezi zincenye ezintathu: "amandla okuthembela, ukuqonda ukufaneleka, nokuqonda kwezinhloso." Ukucabanga ngokuthembela okwenziwe ukuxhumana nokuphila kwalezi zakhi ezintathu kwenza ukwethemba kube lula ukuyiqonda.
- Umthamo wokwethemba uthetha ukuthi okuhlangenwe nakho kwakho konke okuphila kwakho kuye kwathuthukisa ikhono lakho lamanje kanye nokuzimisela kokufaka engozini ekuthembeni abanye.
- Umbono wekhono lenziwa ngombono wakho wekhono lakho kanye nekhono labanye osebenza nabo ukwenza ngokusemandleni kunoma yini edingekayo esimeni sakho samanje.
- Ukubona kwezinhloso, njengoba kuchaziwe yiTway, ukubona kwakho ukuthi izenzo, amagama, isiqondiso, umgomo , noma izinqumo zikhuthazwa ukusebenzisana ngokuzenzekelayo kunokuba izisusa.
Kungani Kuthembela Kubalulekile Enhlanganweni Enempilo
Kubaluleke kangakanani ukwakha imvelo yokusebenza ethembayo? Ngokusho kweTway, abantu baye banesithakazelo ekuthembekeni kusukela ku-Aristotle. I-Tway ithi, "I-Aristotle (384-322 BC), ebhala ku- Rhetoric , yaphakamisa ukuthi i-Ethos, i-Trust yesikhulumi ngumlaleli, yayisekelwe ekuboneni komlaleli izici ezintathu zesikhulumi.
"I-Aristotle ikholelwa ukuthi lezi zici ezintathu ziyizihlakaniphe zesiphakamiso (ukufaneleka kwemibono, noma ikhono), umlingiswa wesipikha (ukuthembeka - isici sobungcweti, nokuthembeka - inhloso yezinhloso), nokuthokoza kwesiphakamiso ( izinhloso ezinhle kumlaleli). "
Lokhu akushintshe okuningi kuze kube yilolu suku. Ucwaningo olungeziwe yiTway nabanye lubonisa ukuthi ukwethemba yisisekelo senhlalo enhle ofuna ukuyidala endaweni yakho yokusebenzela.
Ukuthembana kuyisandulela esiyimfuneko soku:
- uzizwa ekwazi ukuthembela kumuntu,
- ngokubambisana kanye nokusebenzisana neqembu,
- ukuthatha izingozi ezicatshangelwayo, futhi
- ukukhulumisana okuthembekile.
Indlela engcono kakhulu yokugcina indawo yokusebenza ethemba ukugcina ukungathembeki endaweni yokuqala. Ubuqotho bobuholi benhlangano bubucayi. Ukwethembeka nokucaca kokuxhumana nabasebenzi nakho kuyisici esibalulekile. Ukuba khona kwenhloso eqinile, ukuhlanganisana kanye nombono kungakhuthaza nemvelo yokuthembela.
Ukuhlinzeka ngolwazi mayelana nemigomo, isemuva, kanye nezinqubo zokucabanga ngemuva kwezinqumo yinye isici esibalulekile sokugcina ukwethemba. Enye ingempumelelo yomhlangano; abantu bayakwazi ukwethemba ikhono labo, umnikelo wabo, nokuqondisa uma yingxenye yeprojekthi ephumelelayo noma inhlangano.
Izinto Ezilimaza Ithemba Ubuhlobo
Kodwa-ke, ngisho nasenhlanganweni lapho ukuthembela kubaluleke kakhulu, izinto zenzeka nsuku zonke ezingalimaza ukwethemba. Ukuxhumana akuqondakali kahle; umyalelo wamakhasimende uqondiswa kabi futhi akekho obuza iphutha elisobala.
Umnikazi wenkampani owadlulela ekuqothulweni, wathelwa abasebenzi ngokubambisana kwezinhloso zeTway's trust model. Kodwa, walimala kanzima phambi kwabasebenzi emsebenzini owaziwayo oyingxenye yomdwebo. Abasebenzi bazi ukuthi inhliziyo yakhe yayisendaweni efanele. Babengakholelwa ukuthi uyakwazi ukuthatha inhlangano lapho. Abazange baphinde baphumele.
Esikhathini sokuqala sokwakhiwa, amandla okuthembela, ngisho nalapho izinhlangano zenza okusemandleni abo, abantu abaningi abazimisele ukuthembela ngenxa yokuhlangenwe nakho kwabo kokuphila. Ezindaweni eziningi zokusebenzela, abantu bafundiswa ukungathembi njengoba bechazwa ngokuphindaphindiwe futhi bekhohliswa.
Eminyakeni embalwa eyedlule, ngikhulume enkomfeni yabaholi abaphezulu abangu-400 be-metalforming corporations. Ngabuza leli qembu ukuthi bangaki abesabayo ezinhlanganweni zabo, naphezu kwemizamo yabo yokwakha ukwethenjwa. Yonke isandla esendlini yakhuliswa. Njengomphumela wezifundo ezifana nalokhu, ngithole ukuthi ukwethemba kuyinkinga, ngezinga elilodwa noma elinye, ezinhlanganweni eziningi.
Indima ebalulekile yoMholi noma uMphathi wezokuThintana
Uprofesa wothisha waseYunivesithi uSimon Fraser, uKurt T. Dirks, (bheka umbhalo waphansi) wafunda umthelela wokuthembela ekuphumeleleni kweqembu lebhola lebhola basketball. Ngemuva kokuhlola abadlali kumaqembu angu-30, uzimisele ukuthi abadlali emacembu abaphumelele babe nethemba lokumethemba umqeqeshi wabo.
Uthole laba abadlali bekholelwa ukuthi umqeqeshi wabo wayazi ukuthi yini edingekayo ukuze banqobe. Bakholelwa ukuthi lo mqeqeshi wayezithanda kakhulu; bakholelwa ukuthi umqeqeshi uvele kulokho akuthembisile. (Into ongacabanga ngayo: ukuthembela kubalingani beqembu labo akubonwanga kubalulekile ekutadisheni.)
U-Del Jones we-Gannett News Service ubika ukuthi ngo-March 2001 isifundo sezisebenzi sabasebenzi, amaphesenti angu-67 athi azinikezele kubaqashi bawo. Amaphesenti angu-38 kuphela azizwa ukuthi abaqashi babo bazibophezele kubo. Kwesinye isifundo, nguCen. Ken Weidner, uprofesa osizayo e-Centre for Organisation Development kuLoyola University Chicago, okutholakele kuphakamisa izinkinga eziningana ekusebenzeni kwenhlangano kanye noshintsho.
U-Weidner wathola ukuthi ikhono lomphathi ekuthuthukiseni ubudlelwano obunciphisa noma lokuqeda ukungathembeki linomthelela omuhle ekubuyiseni kwabasebenzi . Uzwa ukuthi inzuzo ingabangela imiphumela yezinhlangano ezingakwazi ukudweba abantu. Futhi wathola ukuthi ukuthembela kumphathi kuhlotshaniswa nokusebenza komuntu ngamunye.
Yakha Ubuhlobo Besikhathi Sobudlelwano Namathenda
Ithemba lakhiwe futhi ligcinwa yizinyathelo eziningi ezincane ngokuhamba kwesikhathi. U-Marsha Sinetar, umbhali, uthe, "Ukuthembela akuyona indaba yezinkambiso, kodwa kuyomlingiswa; sithembeka ngenxa yendlela yethu yokuba, hhayi ngenxa yezinto zethu eziphucuziwe noma ukuxhumana kwethu ngobuchwepheshe."
Ngakho-ke, ngokuyisisekelo, ukwethemba, futhi nansi imfihlo esithembisiwe esihlokweni salesi sihloko, iyona legumbi lesisekelo, isisekelo, kukho konke ongathanda inhlangano yakho ibe khona manje nakuzo zonke ongathanda ukuba kuzo esikhathini esizayo. Beka le misebenzi kahle.
Ithemba lisho iqiniso, ngisho noma kunzima, futhi liqinisile, liyiqiniso futhi lithembekile ekusebenzelaneni kwakho namakhasimende nabasebenzi. Kungaba kuhle-ukuvuza, ukwenza umsebenzi-ukukhonza, ukuphila nokusebenza okuthola okulula kunalokhu? Akunakwenzeka.
Okubhekiselweyo mayelana neThimba lobudlelwane
- Dirks, Kurt T., Journal of Applied Psychology, Vol 85 (6), Dec 2000. iphe. 1004-1012.
- U-Jones, Del, uGannett News Service, 2001.
- Meyer, RC, Davis, JH, noSchoorman, FS, Academy of Management Review, 20 (3), 1995.
- Tway, Duane C., A Ukwakhiwa kweTrust, Ukuthunyiswa, 1993.
- Tway, Duane C., Iphepha elingashicilelwe, Ubuholi, kanye neTrust: I-Impperative ye-Transition Decade ne-Beyond, ka-1995.