I-Zappos idala ngokucacile isiko layo lenkampani. Isimo somsebenzi esinikezelwe abasebenzi ngeke sibheke wonke umseshi womsebenzi futhi akuwona wonke umsebenzi. Kodwa, abantu abasebenzisa isiko lenkampani bayaqhubeka bephumelela ukusebenza iZappos.
Endabeni yokuxoxisana noRebecca Henry, owayenguMqondisi Wezezimali Zappos for Zappos, izici ezimbili ezibalulekile zavela.
Inkampani ikhetha ngokucophelela ukuthi isiko lenkampani idinga ukubukeka kanjani futhi iqinisa ngokuqinile futhi isekele leso siko kuzo zonke izinhlelo zeHuman Resources kanye nokuphathwa kwemisebenzi.
Le nkampani ichaze isiko layo lenkampani ngamanani ayishumi ayisisekelo . Amasu akwa-HR kanye nokuphatha athuthukile, izincazelo zomsebenzi zabasebenzi, inqubo yokuqashwa , ukuqeqeshwa emsebenzini kanye nomsebenzi wansuku zonke ukukhumbuza nokuqinisa lezi zindinganiso kubasebenzi, izivakashi, amakhasimende kanye nabalingani:
- Khipha i-WOW ngokusebenzisa isevisi
- "Yamukela futhi uguqule iDrayivu
- "Yakha Ukuzijabulisa Ne-Little Weirdness
- "Yiba Nenzuzo, Yobunjiniyela, Futhi Ivulekile
- "Phishekela Ukukhula Nokufunda
- "Yakha Ubudlelwano Ovulekile Nebuqotho Nezokuxhumana
- "Yakha Ithimba Elihle Nomoya Womkhaya
- "Yenza Okungekho Okuncane
- "Yiba Nomusa futhi Uzimisele
- "Zithobe"
I-Zappos ithatha izenzo ezithile nsuku zonke eziqinisa isiko sayo somsebenzi ojabulisayo okuyingcosana.
Ngabasebenzi abaningi be-call center, lokhu kunengqondo. Thatha le mibono, lapho kungenzeka khona, bese uwasebenzisa ukuqinisa isiko endaweni yakho yokusebenzela.
- Ithimba lokuqeqesha liqeqesha abasebenzi kunani ngalinye eliyinhloko. Ngakho-ke, wonke umsebenzi uzwa umyalezo ofanayo, ufunda amanani, futhi ufunda ukuziphatha okulindeleke ukuba baphile amagugu nsuku zonke emsebenzini. Abaqeqeshi bayatholakala kwizezimali zokubaluleka.
- Inqubo yokuqasha eZappos ifana nokuthandana kunokuqashwa komdabu. U-Henry, isibonelo, waya emhlanganweni wokuqashelwa kweqembu lokudayisa izimpahla emgqeni futhi wabambisana nabasebenzi bakaZappos ngezilungiselelo ezihlukahlukene zomphakathi ezinyangeni ezine ngaphambi kokuba bavumelane nobuhlobo. Nakuba ukukhulumisana kungase kube nzima kakhulu kuwo wonke umsebenzi, ngaphambi kokuba umsebenzi aqashwe, uzohlangana nabasebenzi abaningi bese evame ukuhambela uhlobo lomnyango noma umcimbi wenkampani. Lokhu kuvumela abasebenzi abangabambi iqhaza ezinkulumweni ukuthi bahlangabezane nomsebenzi ozoba khona ngokungahlelekile.
- I-Zappos ithatha imithwalo yamasiko ngokujulile futhi iqashe kancane. Izinyanga zingadlulela phakathi kokuxoxisana kokuqala kwamasiko kanye nomqashi wakwa-HR kanye nomsebenzi wangempela wemisebenzi. Uma isisebenzi esisebenzayo singaphumeleli ukudluliswa kwengxoxo efanelekile yamasiko (50% wesisindo sokuqashwa), akamenywa ukuba ahlangabezane nomphathi wokuqashwa kanye nabanye abasebenzi. Nakuba akuwona wonke umsebenzi owenza lo mgwaqo ophuthumayo, uZappos uqasha ukulungiswa kwamasiko kuqala.
- Abacwaningi baye bahlakulela imibuzo emihlanu noma eyisithupha ephathelene nokuziphatha ekhanyisa i-congruence ye-candidate ngayinye yezingqinamba zangaphakathi zikaZappos ezikhulunywe ekuqaleni. Le ndlela yokuxoxisana ivumela abacwaningi ukuba bahlole ikhono lokukwazi ukubhekana nalo mkhakha futhi baveze amakhono adingekayo.
- Wonke umuntu oxoxisana naye unikeza umbiko oqondile mayelana nabaqashiwe; ezinye izisebenzi zidinga ukuvumelana phakathi kwababuzwayo, ezinye ivoti. Amalungu eqembu le-interview angena impendulo ngqo ohlelweni lwekhompyutha. Baphendula imibuzo ethize elandelwa amafomu ekhululekile ahlola imibono yabo yomuntu ozobhalwa yi-candidate kuZappos.
- Uma uqashwe nguZappos, ungalindela ukuchitha amaviki akho omuntu okuqala amathathu kuya kwamane e-call centre ekufundeni indlela yokuphendula izidingo zamakhasimende. Nakuba lokhu kuyisingeniso emphefumulweni webhizinisi, kuyindlela enhle yokukhonza amakhasimende unyaka wonke. U-Zappos akaqashi abasebenzi besikhashana ngesikhathi sonyaka omatasa, ngakho-ke bonke abasebenzi kulindeleke ukuba babhalisele ukushiya esikhungweni sokushaya ucingo ukuze baphathe izikhathi ezimatasa ezifana namaholide. Ukuqeqesha okuqala kuvumela abasebenzi ukuba bakhonze amakhasimende ngokusemthethweni. Ngesikhathi isikhathi se-crunch sifika, isisebenzi ngasinye sibeka emahoreni abo ayishumi ngesonto esikhungweni socingo.
- Lapho sebeqedile isikhathi sabo esikhungweni sezingcingo, abasebenzi baseZappos banikezwa u-$ 3,000.00 ukushiya inkampani. Yebo, uzwile lokho ngokufanele. Shiya. Uma ungazange ube yi-Zappos ngaphakathi, uzibophezele emigomweni nakumasiko, inkampani ikhetha ukuthi ushiye. Thatha imali, noma kunjalo, futhi awukwazi ukubuyela emuva.
- Ukuphakama kuZappos kuvela kumakhono wokwakha namakhono. Abasebenzi badlulisa ukuhlolwa kwekhono futhi bathola ukuphakama kweholo . Ukuphakama akuveli ekuhlaliseni nabaphathi noma ezinye izenzo ezikhethwayo ezingenakulinganiswa. Izisebenzi zesikhungo sezingcingo kulindeleke ukuba zitholakale ngamakholi wamakhasimende 80% wesikhathi futhi laba abasebenzi abajwayelekile kumele bahlangane. Amazinga awasekhona okwamanje phakathi kokuphathwa kwabaphathi abaphezulu kuwo wonke umsebenzi.
- Umphathi ngamunye kulindeleke ukuthi asebenzise isikhathi sika-10-20% sesikhathi somnyango emisebenzini yokwakha ithimba lomsebenzi. Lokhu kwenza abasebenzi bazizwe bekhululekile ngokweziko, komunye nomunye, futhi bahlakulele ubudlelwane obuhlala emigqeni engokwezifiso uZappos ahlala nayo. Imisebenzi ibhekene ne-dioramas emncintiswaneni esuka kuma-movie ezinsizakalo zomsebenzi kumnyango wokuthutha obeka i-Easter amaqanda ukuzingela. Iminyango ehlukahlukene ibamba ukupheka njalo. UZappos uxhasa izenzakalo zomndeni ezimbalwa ngonyaka kanye nezenzakalo ezintathu ezinkulu ezinkulu zenkampani: ipikinikini yasehlobo, i-party yaseJanuwari ku-Tony Hsieh, kanye neqembu elidayisayo ukuthi abasebenzi nemindeni baya khona. Ukwengeza, iZappos inemicimbi encane engamasonto onke njengemidlalo yaseshashalazini, ama-bowling alley amaqembu, njalonjalo.
- Abaphathi bayisihluthulelo kuZappos ekukhuthazeni isiko lenkampani. Abaphathi baqashe kanye nomlilo, kodwa kumele bakwenze ngokusekelwa kwabasebenzi . Abaphathi benze imisebenzi yokunikezwa ; shayela bese wenza umsebenzi olotshiwe. Abaphathi bangena idatha kumafomu wezincwadi ezinikezwayo ngokuvumelana.
- Ukuhlolwa kokusebenza kuZappos kuqinisa isiko. Abaphathi benze ukuhlolwa kwamasiko esikhundleni sokusebenza kokuhlola futhi banikeze abasebenzi impendulo ngokulingana kwabo ngaphakathi kwesiko nendlela yokuthuthukisa. Esimweni esinika ukuphakama ngokusekelwe ekuhlolweni kwamakhono, lokhu kunengqondo.
- Abaphathi banesibopho sokudala izindlela zomsebenzi eminyangweni yabo. Unendlela yokusebenza evamile yabanikeli ngabanye kanye nenqubo yezinkanyezi ezinhle kakhulu kubantu abahamba phambili. Ukuphila imikhuba yamasiko kubalulekile ekuthuthukeni komsebenzi.
- Abasebenzi besikhungo sezingcingo banikezwe amandla ngokugcwele ukukhonza amakhasimende. E-Zappos, la basebenzi bamakhasimende abasebenzi basebenza futhi bayakhuthazwa ukuba basebenzise umcabango wabo ukwenza amakhasimende ajabule. Akudingeki ukuba bacele imvume kumphathi ukuthi banike amakhasimende abo ukuthi yiyiphi inkinga. Ngokuthengisa kuka-75% okuvela kumakhasimende aphinda, bayaphumelela.
- I-Zappos inencwadi yenqubo ebhalwe ngabasebenzi njalo ngonyaka. Lichaza indlela abantu abazizwa ngayo ngesiko leZappos nokuthi baqinisa kanjani futhi bahlakulele isiko nsuku zonke. Izitatimende ezibhekiswe kubasebenzi zigcizelela futhi ziqinisa isiko leZappos. I-Zappos inikezela lezi zincwadi zamasiko kumuntu ovakashela inkampani noma ebhala i-imeyili enkampanini bese ecela ikhophi.
- I-Zappos inikeza izinkampani zenkampani eHenderson, NV. Unomsebenzi ohlela lezi zivakashi futhi inkampani izokukuyisa esikhumulweni sezindiza futhi ikuyise endaweni yawo uma ufike edolobheni ukuze uvakashele. Izivakashi zihlangana nabasebenzi, ziyamangala ezindaweni ezihlotshisiwe, zibheke ibhizinisi lansuku zonke, zibuze imibuzo mayelana nemvelo yomsebenzi kanye namasiko. Abasebenzi babonakala beqhosha ukubonisa indawo yabo ye-zany, ephezulu, ehlotshiswe emsebenzini bathi abantu abaningana engibazi ukuthi baye bathatha lolu hambo. Izivakashi zihanjiswe kuzo zonke izingcingo ngokukhala izinkomo, abasebenzi basayina, futhi bakhulume ngemidwebo yamaminithi. Zany, kumnandi, futhi kancane kancane.
- Ngendlela ababeseqalile ngayo, lapho ngikhuluma noNksz Henry, phakathi nezinsuku ezintathu zokugcina zabasebenzi abasha abasebenza esikhungweni sokubiza, abasebenzi abasha bahlanganyele ekuzingeleni abazingeli ukuhlakulela ukuhlangana nabantu nokuthola izinto mayelana inkampani.
- Iminyango yonke yomsebenzi imenywa ukuba iphothule emva kokuqedela isikhungo sabo socingo kanye nokuzingela umkhwenyana. Abaqeshwe iziqu abasebenzi abavamile ukuze kube nomculo omnandi njengePompomp and Circumstances , izitifiketi ezinikezwa esiteshini, kanye nokuthokoza kwemindeni yabo neminyango emisha ekhalaza ezindlebeni zabo ngesikhathi semkhosi.
- Ukulandela ukufundwa kwesikhungo sezingcingo, ukuzingela umkhwabanisi, nokuqeda iziqu, umnyango wesisebenzi uthatha futhi unikeze ukuqondiswa komsebenzi futhi uyaqhubeka nokuqinisa amanani wenkampani. Umnyango ngamunye uthuthukise inqubo yawo ezoqinisekisa ukuthi umsebenzi omusha uphumelela.
- Izisebenzi zikaZappos Izinsiza zabantu zokuphumelela nabantu. Iqembu lezinkampani linikeza izinsizakalo-nkampani jikelele njengencwadi yesisebenzi.