Iyini impendulo ye-360 Degree?
Akulungile. sikhuluma ngezinhlangano ezenza umsebenzi ompofu wokwethulwa nokusebenzisa izimpendulo ezingu-360 degree noma eziningi. Ngempela, sibheka nezinhlangano ezenza umsebenzi omuhle wokwethula impendulo ye- 360-degree .
Akukho lutho oluphakamisa izinkathazo ngendlela eguquguqukayo njengendlela yokuguqula izindlela zokubuyisa ukusebenza, ikakhulukazi uma zithinta izinqumo zenkantolo.
Iyini impendulo engu-360 Degree?
Impendulo ye-360 degree yindlela kanye nethuluzi elihlinzeka isisebenzi ngasinye ithuba lokuthola impendulo yokusebenza evela kumphathi wakhe nabangani bakhe abayisishiyagalombili kuya kweziyisishiyagalolunye, ukubika amalungu abasebenzi, osebenza nabo, namakhasimende. Amathuluzi amaningi okuphendula ama-360 degree nawo ayaphendulwa yilowo nalowo ekuzihloliseni.
Impendulo ye-360 degree ivumela umuntu ngamunye ukuba aqonde ukuthi ukusebenza kwakhe njengomsebenzi, usebenza naye noma ilungu labasebenzi kubhekwa ngabanye. Izinqubo ezibucayi kakhulu zempendulo ye-360 degree zinikeza impendulo esekelwe ekuziphatheni abanye abasebenzi abangayibona.
Impendulo inikeza ukuqonda ngamakhono kanye nokuziphatha okufisa enhlanganweni ukufeza umsebenzi , umbono , nezinhloso futhi siphile amanani . Impendulo isetshenziswe ngokuqinile ekuziphatheni okudingekayo ukudlula ukulindela kwamakhasimende.
Abantu abakhethwa njengabaqaphi noma abahlinzeki bempendulo, ngokuvamile bakhethwe ngenqubo eyabelwe ngayo yonke inhlangano nesisebenzi. Laba bantu abavame ukuxhumana njalo nomuntu othola impendulo .
Inhloso yempendulo ye-360 degree ukusiza umuntu ngamunye ukuba aqonde amandla akhe nobuthakathaka futhi afake ukwaziswa okubalulekile emisebenzini yomsebenzi wakhe odinga ukuthuthukiswa kochwepheshe.
Izingxabano zazo zonke izinhlobo zihlasela emhlabeni wezinhlangano mayelana nokuthi:
- Khetha ithuluzi lokuphendula kanye nenqubo
- Khetha izilinganiso
- Sebenzisa impendulo
- Buyekeza impendulo
- Phatha futhi uhlanganise inqubo ibe uhlelo olukhulu lokuphatha ukusebenza
Impendulo ye-360 degree yindlela enhle yokuphatha ohlelweni lwakho lokuphatha ukusebenza lapho lusetshenziswa ngokunakekelwa nokuqeqeshwa ukuze abantu bakwazi ukukhonza kangcono amakhasimende nokuthuthukisa imisebenzi yabo siqu. Kodwa-ke, uma uyifinyelela kalula ngoba wonke umuntu uyayenza, impendulo engu-360 izodala inhlekelele edinga izinyanga futhi kungenzeka iminyaka ukuze ululame.
Izinzuzo ze-360 Degree Feedback
Impendulo ye-360 degree inezici eziningi ezinhle kanye nabagqugquzeli abaningi.
Ngokusho kukaJack Zenger, uye waqaphela ukuthi "... ukubaluleka kwempendulo engu-360 njengengxenye ephakathi kwezinhlelo zokuthuthukiswa kobuholi. Kuyindlela ewusizo yokuthola iqembu elikhulu labaholi enhlanganweni ukuba likhululeke ngokuthola impendulo evela ngqo imibiko, oontanga, abaphathi kanye namanye amaqembu. Uma abaholi beqala ukubona ukubaluleka okukhulu okumele bathole, empeleni, sibona befaka amanye amaqembu kubalingisi babo njengabahlinzeki, amakhasimende, noma lawo mazinga amabili angaphansi kwawo enhlanganweni. "
Futhi kamuva, uZenger uyanezela: "Amaphesenti angaphezu kuka-85% kuwo wonke amakhampani akwa-Fortune 500 asebenzisa inqubo yokubuyisa i-360 degree njengengqalasizinda yenqubo yabo yokuthuthukiswa kobuholi. Uma ungewona umsebenzisi wamanje, sikukhuthaza ukuba ubukeke kahle. "
Izinhlangano ezijabule ngezingxenye ezingu-360 zezinhlelo zabo zokuphatha ukusebenza zikhomba lezi zici ezinhle zenqubo ebonakalisa izinqubo zempendulo ezilawulwa kahle, ezihlanganisiwe kahle ezingu-360 degree.
- Impendulo Ethuthukisiwe Evela Emithonjeni Eminye: Le ndlela inikeza impendulo ephelele evela kontanga, ukubika abasebenzi, osebenza nabo kanye nabaphathi futhi kungaba ngcono nakakhulu kunempendulo evela kumuntu oyedwa. Impendulo engu-360 ingaphinde igcine isikhathi sabaphathi ngokuthi bangasebenzisa amandla angaphansi ukunikeza impendulo njengoba abantu abaningi behlanganyela kule nqubo. Umbono womuntu osebenza naye ubalulekile futhi inqubo kusiza abantu ukuthi baqonde ukuthi abanye abasebenzi babheka kanjani umsebenzi wabo.
- Ukuthuthukiswa kweQembu: Le ndlela yokuphendula isiza amalungu eqembu ukuthi afunde ukusebenza ngokuphumelelayo ndawonye. (Amaqembu ayazi kabanzi ukuthi amalungu amathimba akwenza kanjani kunomqondisi wabo.) Impendulo eminingi ephendula ithi amalungu amathimba aphinde aphendule omunye nomunye njengoba abelana ngolwazi lokuthi azohlinzeka ngemisebenzi ekusebenzeni kwamalungu ngamunye. Inqubo ehleliwe kahle ingathuthukisa ukuxhumana nokuthuthukiswa kwethimba.
- Ukuthuthukiswa komsebenzi komuntu siqu nokuhlelekile: impendulo ye-360 degree ingenye yezindlela ezinhle kakhulu zokuqonda izidingo zomuntu siqu nezentuthuko enhlanganweni yakho.
- Isibopho Sokuthuthukiswa Komsebenzi: Ngezizathu eziningi, izinhlangano azisekho ezomsebenzi wokuthuthukisa abasebenzi bezisebenzi zabo-uma beba khona. Impendulo ephindwe kabili inganikeza ulwazi oluhle kumuntu ngalokhu okudingeka akwenze ukuthuthukisa umsebenzi wakhe. Ukwengeza, izisebenzi eziningi zizwa impendulo engu-360 degree inembile, ukubonakalisa okuningi ukusebenza kwazo, nokuqinisekisa ngaphezulu kunempendulo evela kumphathi kuphela. Lokhu kwenza ulwazi luwusizo kakhulu kokubili kokuthuthukiswa komsebenzi nokuthuthukiswa komuntu siqu.
- Inengozi Yokunciphisa Ukucwaswa: Uma impendulo ivela kumuntu ngamunye emisebenzini ehlukahlukene yomsebenzi, ukucwaswa ngenxa yobuhlanga, ubudala, ubulili, nokunye kuncishisiwe. Imiphumela "yezimpondo ne-halo", lapho umlingisi olinganiselwa khona ukusebenza ngokusekelwe ekusebenzisaneni kwakhe kwamuva nomsebenzi, futhi kuncishisiwe.
- Isevisi yamakhasimende ethuthukisiwe: Umuntu ngamunye uthola impendulo ebalulekile mayelana nekhwalithi yomkhiqizo wakhe noma amasevisi, ikakhulukazi ezindleleni zokuphendula ezibandakanya ikhasimende langaphakathi noma langaphandle. Le mpendulo kufanele inikeze umuntu ukuba athuthukise ikhwalithi, ukwethenjelwa, ukuphuthuma, nokuqonda kwemikhiqizo namasevisi.
- Ukuqeqeshwa kwezidingo zokuqeqesha : impendulo ye-360 degree inikeza ulwazi olunzulu mayelana nezidingo zokuqeqesha inhlangano futhi ngaleyo ndlela uvumela ukuhlelwa kwamakilasi, imithwalo yemfanelo ehamba phambili, nokuqeqesha okuhamba phambili.
Uhlelo lwempendulo ye-360 degree lunalo ohlangothini oluhle. Noma kunjalo, impendulo ye-360 degree nayo inehlangothini elibi-ngisho nohlangothi olubi.
Ngaphansi kwe-360 Degree Feedback
Ngalinye iphuzu elihle elenziwe mayelana nezinhlelo zempendulo ye-360 degree, abaphikisi banganikela phansi. Uhlangothi olungezansi lubalulekile ngoba lunikeza ibalazwe lomgwaqo ngalokho okufanele uzigweme uma usebenzisa inqubo yempendulo engu-360.
Lokhu okulandelayo yizinkinga ezingase zibe nezinqubo zempendulo ye-360 degree kanye nesisombululo esinconywayo ngasinye.
- Ukulindela okungavamile Kwenqubo: impendulo ye-360 degree ayifani nesistimu yokuphatha ukusebenza. Iyingxenye nje yempendulo nokuthuthukiswa ukuthi uhlelo lokuphatha ukusebenza luhlinzeka ngaphakathi kwenhlangano. Ukwengeza, abagqugquzeli bangase bahole abahlanganyeli ukuba balindele okuningi kuloluhlelo lwempendulo emizamweni yabo yokuthola ukwesekwa kwenhlangano ekusetshenzisweni kwayo. Qinisekisa ukuthi impendulo engu-360 ihlanganiswe ohlelweni oluphelele lokuphatha ukusebenza.
- Ukuhlelwa Kwenkinga Yezinkomba: Ngokuvamile, inqubo yokuphendula ngempendulo ye- 360 degree ifika njengesincoma evela kumnyango wakwa-HR noma ilandiswe yi-executive executive eyifunde ngenqubo ku-seminar noma encwadini. Njengoba nje inhlangano isebenzisa noma yikuphi ukuguqulwa okuhleliwe , ukuqaliswa kwempendulo ye-360 degree kumele kulandele imihlahlandlela yokuphatha ushintsho ephumelelayo . Isigaba esinqunyiwe sabantu okufanele bahlale nabo futhi basebenzise inqubo kumele bahlole futhi bathuthukise inqubo yenhlangano yakho.
- Ukwehluleka Ukuxhuma Inqubo: Ukuze inqubo yempendulo engu-360 isebenze, kumele ixhunywe nezinhloso zezinhlelo zenhlangano yakho. Uma uke waqonda ubuchwepheshe noma unezincazelo eziningi zomsebenzi, unikeza abantu impendulo ekusebenzeni kwabo amakhono afanelekile kanye nemisebenzi yomsebenzi. Uhlelo luzohluleka uma kungenezela ngaphezu kokusekela isiqondiso esiyisisekelo nenhlangano yakho. Kumele isebenze njengendlela ethile yokufeza kwakho isithombe esikhulu senhlangano yakho enkulu nesikhathi eside.
- Ulwazi olwanele: Njengoba izinqubo zokubuyisa ama-360 degree okwamanje azijwayele ukungaziwa, abantu abamukela impendulo abanakho ukubhekana uma befuna ukuqhubeka nokuqonda impendulo. Abanakho okucela ukucaciswa mayelana namazwana angacacile noma ngolwazi oluthe xaxa mayelana nezilinganiso ezithile kanye nesisekelo sabo. Ngakho, ukuthuthukisa abaqeqeshi abangu-360 kubalulekile. Abaphathi, abaphathi be-HR, abaphathi abanentshisekelo, nabanye bafundiswa ukusiza abantu ukuba baqonde impendulo yabo futhi baqeqeshwe ukusiza abantu ukuba bathuthukise izinhlelo zokusebenza ngokusekelwe impendulo.
- Gxila ezintweni ezimbi kanye nobuthakathaka: Okungenani incwadi eyodwa, "Ukuphulwa Kokuqala Yonke Imithetho: Okushiwo Abaphathi Abakhulu Kakhulu Emhlabeni", weluleka ukuthi abaphathi abakhulu bagxile emandleni , hhayi ubuthakathaka. Abalobi bathi, "Abantu abaguquli okungaka. Musa ukuchitha isikhathi ukuzama ukufaka lokho okwakushiywe. Zama ukukhipha lokho okusele." Kunzima ngokwanele. "
- Ukunciphisa ukungakwazi futhi ukungasebenzi: Ngaphandle kwezinhlangano zokuqeqesha ezinganeleyo zinikela kokubili abantu abathola impendulo kanye nabantu abahlinzeka ngempendulo , kunezindlela eziningi abahlukumezayo abahamba ngayo. Bangase bafake izilinganiso ukuze benze umsebenzi abonakale omuhle. Bangase bahlukumeze izilinganiso ukuze babonakale bebukeka ngabanye. Bangase babambe ndawonye ngokungahleliwe ukuze uhlelo lukwazi ukufakaza ukusebenza komuntu wonke. Ukuhlola nokulinganisa kumele kube khona ukuvimbela lezi zinselele.
- Ukuqokwa kwe-Paperwork / Computer Data Overload: Ngokwezindabuko zendabuko ezingu-360, izimpendulo zemibiko eminingi zenze inombolo enkulu yabantu ababambe iqhaza kule nqubo futhi isikhathi esilandelayo sitshala imali. Ngenhlanhla, izinhlelo eziningi zokubuyisa izimpendulo manje zinezinhlelo zokungena nokubika ku-intanethi. Lokhu sekuqedile ukuqeda lokhu kwangaphambili.
Kukhona izinkinga ezinemibiko yempendulo ye - 360 degree , kodwa nganoma iyiphi inqubo yempendulo yokusebenza, ingandisa inkinga enhle, enamandla yokuxazulula izinkinga futhi ikunikeze ngendlela ejulile yokusekela, yokuqinisa inhlangano yokukhuthaza ukukhula kwabasebenzi nokuthuthukiswa.
Kodwa-ke, esimweni esibi kunazo zonke, sishaya umkhuba, sonakalisa isisusa, futhi senza abasebenzi abangenayo imishanguzo ukuba bahambe ngezinkinga eziphindaphindiwe noma ezenzelwe ukuphindisela abantu ababala ukuthi ukusebenza kwabo kuncane kunokuba baphelele.
Yimuphi umcimbi inhlangano yakho eyokhetha? Konke mayelana nemininingwane. Cabanga ngokujulile ngaphambi kokuthi uqhubeke phambili, funda emaphutheni abanye bese uhlola ukulungele inhlangano yakho. Sebenzisa amaqhinga wokuphatha ushintsho okuphumelelayo ekuhleleni nasekusebenzeni. Yenza izinto ezilungile kahle futhi uzofaka ithuluzi elinamandla ekusebenzeni kwakho nokuphathwa kwe-toolkit.